Honestly I have had very little trouble since joining Ti, except for the f@ck up at the start of this year.
If it wasn't for the good day time speed and streaming I would have left them.
Actually when they started shaping downloads via SAIX news server I was going to leave Ti, but you put me onto sunny and its all rosy again.
Other ISP's have their issues too, I been there and got the T-shirt.
Past ISP grocery list:
WA (before the jump to IS) - wasn't bad at the time.
MWEB - too expensive to upgrade to 2Mb.
Plugg - great after hours but
during the day it was too slow almost unusable.
Axxess - wasn't bad but torrents were shaped to nothing during the day.
BuzyBuy - like Plugg it was just too slow during the day
Ti - skipped over to get 4Mb and day time speeds are the best of them all. It almost feels like unshaped
I know there are probably many that haven't had the best experience with Ti but this is mine.