Telkom Internet Capped/Uncapped User Feedback (Pt2)

Hi ranger,

What's the situation wrt IPC in DBN?

Things are getting worse here at a rapid rate. I'm not getting more than 50KB/s after 5pm and that's doing linux updates from a tenet server.
 
Things are still good on this side of the world.

2662860819.png
 
ranger said:
Please post a traceroute, it can give an indication (but not proof) of where the problem lies. I am suspecting DSLAM congestion.
Click to expand...

Another Speedtest, just for interests sake. Download is better, upload is still terrible.

tracert said:
C:\Users\Me>tracert facebook.com

Tracing route to facebook.com [173.252.110.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 1 ms 27 ms 31 ms 10.0.0.2
3 9 ms 40 ms 29 ms ti-224-152-01.telkomadsl.co.za [105.224.152.1]
4 13 ms 27 ms 27 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
5 82 ms 42 ms 28 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
6 12 ms 26 ms 27 ms 165.165.214.213
7 175 ms 175 ms 175 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
8 198 ms 192 ms 190 ms xe-0-1-0-19.r00.londen10.uk.bb.gin.ntt.net [83.2
31.146.245]
9 183 ms 183 ms 183 ms ae-7.r23.londen03.uk.bb.gin.ntt.net [129.250.6.5
4]
10 * 185 ms 185 ms ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.8
5]
11 254 ms 254 ms 254 ms ae-4.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.1
26]
12 276 ms 260 ms 271 ms ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
13 271 ms 259 ms * ae-9.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.1
49]
14 261 ms 261 ms 261 ms ae-0.r21.asbnva02.us.bb.gin.ntt.net [129.250.4.5
]
15 258 ms 259 ms 260 ms ae-2.r06.asbnva02.us.bb.gin.ntt.net [129.250.7.2
7]
16 260 ms 557 ms 261 ms ae-3.facebook.asbnva02.us.bb.gin.ntt.net [168.14
3.105.18]
17 274 ms 274 ms 274 ms be2.bb01.iad3.tfbnw.net [173.252.65.30]
18 289 ms 280 ms 273 ms ae12.bb04.frc3.tfbnw.net [31.13.24.95]
19 276 ms 289 ms 276 ms ae90.dr01.frc1.tfbnw.net [173.252.65.109]
20 * * * Request timed out.
21 * * * Request timed out.
22 279 ms 276 ms 276 ms edge-star-shv-13-frc1.facebook.com [173.252.110.
27]

Trace complete.
Click to expand...

MickZA said:
Could be exchange congestion, where are you located?

Best bet is to PM TelkomZA giving your ADSL line no and let them investigate.
Click to expand...

Lakeside, Cape Town. I have PMed TelkomZA as you suggested hopefully he can give some advice.
 
Last edited:
Zaganaka said:
Another Speedtest, just for interests sake. Download is better, upload is still terrible.
Click to expand...

Looks like the WiFi is giving issues. Can you test connected on a LAN cable? Alternatively, please check if there is a more unoccupied WiFi channel (Wifi Analyzer for android can help here, there other similar tools/features on other platforms), and change the channel on your AP/router.
 
ranger said:
Looks like the WiFi is giving issues. Can you test connected on a LAN cable? Alternatively, please check if there is a more unoccupied WiFi channel (Wifi Analyzer for android can help here, there other similar tools/features on other platforms), and change the channel on your AP/router.
Click to expand...

Cable to RT56
http://speedtest.ookla.com/result/2662907511.png
tracert said:
C:\Users\Me>tracert facebook.com

Tracing route to facebook.com [173.252.110.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 1 ms 22 ms 28 ms 10.0.0.2
3 10 ms 17 ms 32 ms ti-224-152-01.telkomadsl.co.za [105.224.152.1]
4 12 ms 40 ms 30 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
5 34 ms 44 ms 39 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
6 10 ms 20 ms 32 ms 165.165.214.213
7 175 ms 175 ms 193 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
8 189 ms 237 ms 200 ms xe-0-1-0-19.r00.londen10.uk.bb.gin.ntt.net [83.2
31.146.245]
9 187 ms 184 ms 207 ms ae-7.r23.londen03.uk.bb.gin.ntt.net [129.250.6.5
4]
10 184 ms 188 ms 185 ms ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.8
5]
11 269 ms 254 ms 255 ms ae-4.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.1
26]
12 * 260 ms * ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
13 * * * Request timed out.
14 438 ms 261 ms * ae-0.r21.asbnva02.us.bb.gin.ntt.net [129.250.4.5
]
15 286 ms 258 ms 258 ms ae-2.r06.asbnva02.us.bb.gin.ntt.net [129.250.7.2
7]
16 260 ms 259 ms 260 ms ae-2.facebook.asbnva02.us.bb.gin.ntt.net [168.14
3.97.118]
17 274 ms 273 ms 273 ms be2.bb02.iad3.tfbnw.net [31.13.24.8]
18 273 ms 292 ms 272 ms ae12.bb04.frc3.tfbnw.net [31.13.24.95]
19 276 ms 274 ms 274 ms ae90.dr01.frc1.tfbnw.net [173.252.65.109]
20 * * * Request timed out.
21 * * * Request timed out.
22 274 ms 275 ms 275 ms edge-star-shv-13-frc1.facebook.com [173.252.110.
27]

Trace complete.
Click to expand...

Cable directer into modem:

http://speedtest.ookla.com/result/2662912816.png

tracert said:
C:\Users\Me>tracert facebook.com

Tracing route to facebook.com [173.252.110.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 31 ms 29 ms ti-224-152-01.telkomadsl.co.za [105.224.152.1]
3 12 ms 28 ms 31 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 12 ms 23 ms 28 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 11 ms 19 ms 44 ms 165.165.214.213
6 175 ms 174 ms 174 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 190 ms 197 ms 189 ms xe-0-1-0-19.r00.londen10.uk.bb.gin.ntt.net [83.2
31.146.245]
8 182 ms 182 ms 183 ms ae-7.r23.londen03.uk.bb.gin.ntt.net [129.250.6.5
4]
9 196 ms * 191 ms ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.8
5]
10 337 ms 253 ms 261 ms ae-4.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.1
26]
11 259 ms 260 ms 261 ms ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
12 256 ms * 259 ms ae-9.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.1
49]
13 264 ms * 291 ms ae-0.r21.asbnva02.us.bb.gin.ntt.net [129.250.4.5
]
14 258 ms 257 ms 257 ms ae-2.r05.asbnva02.us.bb.gin.ntt.net [129.250.4.4
1]
15 263 ms 259 ms 258 ms ae-2.facebook.asbnva02.us.bb.gin.ntt.net [168.14
3.97.118]
16 276 ms 275 ms 273 ms be2.bb02.iad3.tfbnw.net [31.13.24.8]
17 279 ms 289 ms 277 ms ae12.bb04.frc3.tfbnw.net [31.13.24.95]
18 288 ms 274 ms 276 ms ae90.dr01.frc1.tfbnw.net [173.252.65.109]
19 * * * Request timed out.
20 * * * Request timed out.
21 276 ms 277 ms 276 ms edge-star-shv-13-frc1.facebook.com [173.252.110.
27]

Trace complete.
Click to expand...

The WiFi signal appears very strong; it should, my mobo's antenna is next to it. I get about 8mb to when copying to/from my laptop in the other room, so I'd guess there's plenty of headroom there but obviously there might be some dropped packets causing latency.
 
Last edited:
Zaganaka said:
Cable to RT56
http://speedtest.ookla.com/result/2662907511.png


Cable directer into modem:

http://speedtest.ookla.com/result/2662912816.png



The WiFi signal appears very strong; it should, my mobo's antenna is next to it. I get about 8mb to when copying to/from my laptop in the other room, so I'd guess there's plenty of headroom there but obviously there might be some dropped packets causing latency.
Click to expand...

So there is quite a bit of latency introduced between the RT56 and the modem. It also seems you're double NAT'ing (wan port of the rt56 connected to LAN port on the modem?). I would rather connect LAN port to LAN port and disable DHCP on one device to ditch one level of NAT.

The 2nd traceroute indicates a problem between the modem and the edge service router one the ADSL network (probably eithet bad copper or DSLAM congestion, but also possibly something on our side).

If possible repeat while connected directly to the modem, while the modem is configured for adsl username guest@telkomadsl with password guest (make sure you know your normal adsl username and password), but speedtest from the link on www.saix.net and traceroute to capetown.spdtst.saix.net (you can't get to much else).

If you still get high latency while on guest@telkomadsl, please send the traceroute, speedtest result and the line stats from the modem to TelkomZA (or log a fault online).

If not, send all the results to support at telkomsa dot net and PM me the ticket number you get back.

Remember that congestion is often time dependent, so don't go test this at 6am, but while you are experiencing high latency on your normal account.
 
Thanks for taking the time to help!

I've already PMed TelkomZA so I'll wait for him to get back to me, rather that start a whole other problem ticket. Just so I don't lose the info, I did test with my normal account and the TelkomGuest account.

Speedtest on my account

http://speedtest.ookla.com/result/2662958583.png

Speedtest on Telkom Guest (SAIX to Cape Town)

Last Result:
Download Speed: 1120 kbps (140 KB/sec transfer rate)
Upload Speed: 18 kbps (2.3 KB/sec transfer rate)
Latency: 39 ms
7/29/2014 9:05:15 PM


tracert said:
C:\Users\Tom>tracert capetown.spdtst.saix.net

Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 53 ms 30 ms dsl-165-145-74-01.telkomadsl.co.za [165.145.74.1
]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 11 ms 24 ms 30 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]


Trace complete.
Click to expand...
Click to expand...

I guess I should stick to PM's from now on, I do seem to have a real problem not just some duff settings and I'm clogging up the thread for people :)

EDIT: Thanks for the advice on how to set up the router/modem. I'll remove the double NAT, didn't realise that was a thing but it makes sense.
 
ponder said:
Hi ranger,

What's the situation wrt IPC in DBN?

Things are getting worse here at a rapid rate. I'm not getting more than 50KB/s after 5pm and that's doing linux updates from a tenet server.
Click to expand...

+1 Ranger please can you give us some feedback on the KZN IPC situation. Things are getting worse especially regarding streaming which used to be perfect.
 
My internet was blocked and redirected to the 'Usage Tracking Tool' (https://secure.telkomsa.net/titracke...ortal=on&u=FUP) where I was told:

The bandwidth consumption on your uncapped account has reached a stage whereby it is having a negative impact on the general performance of our network. In terms of the Telkom Internet Acceptable Use Policy, your account will be managed in a manner that allows us to optimise network efficiency for all users.

When I login and click on 'usage graphs' it shows a bar that indicates I am a 'Power User'. I used 188gb this month (average over 7 months is 147gb). Is this high for mostly streaming? If so shouldn't I have been warned that I was approaching a threshold?

Also how do I find out what the threshold is so I can avoid being throttled next month?
 
seted said:
My internet was blocked and redirected to the 'Usage Tracking Tool' (https://secure.telkomsa.net/titracke...ortal=on&u=FUP) where I was told:

The bandwidth consumption on your uncapped account has reached a stage whereby it is having a negative impact on the general performance of our network. In terms of the Telkom Internet Acceptable Use Policy, your account will be managed in a manner that allows us to optimise network efficiency for all users.

When I login and click on 'usage graphs' it shows a bar that indicates I am a 'Power User'. I used 188gb this month (average over 7 months is 147gb). Is this high for mostly streaming? If so shouldn't I have been warned that I was approaching a threshold?

Also how do I find out what the threshold is so I can avoid being throttled next month?
Click to expand...

2Mbps account?
 
Why would your bar be orange at 270gb and mine red at 188gb? The late downloads?
 
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