Telkom Internet Capped/Uncapped User Feedback (Pt2)

MickeyD · Oct 18, 2014

Xzib1t said:
I don't normally use torrents, but I had to download something and the speeds are pathetic , averaging 94.8 kB/s over three days (three days to download 6.32 GB )

NNTP on the other hand works great

My 4Mbps line would have done that overnight... daily stats for Oct:

AntiGanda · Oct 18, 2014

Xzib1t said:
I don't normally use torrents, but I had to download something and the speeds are pathetic , averaging 94.8 kB/s over three days (three days to download 6.32 GB )

NNTP on the other hand works great

It's because you and I are in Cape Town. We pay the same but we can't have the same service.

Spamhater · Oct 18, 2014

Xzib1t said:
I don't normally use torrents, but I had to download something and the speeds are pathetic , averaging 94.8 kB/s over three days (three days to download 6.32 GB )

NNTP on the other hand works great

e

I`m from Cape Town and my downloads is running very well each night on my 4mb line see my daily usage for October attached

AntiGanda · Oct 18, 2014

Spamhater said:
e

I`m from Cape Town and my downloads is running very well each night on my 4mb line see my daily usage for October attached
View attachment 159210

Which part of Cape Town?

Ranger might find this odd as well.

Spamhater · Oct 18, 2014

AntiGanda said:
Which part of Cape Town?

Ranger might find this odd as well.

Milnerton

Elderad · Oct 18, 2014

Im from cpt and this is what i get.

then the funny thing is as soon as i do the Cpt one i get this.

even when i check international speeds i get this.

Witch makes me wonder. is Telkom routing Cpt through international and back ?

bekdik · Oct 18, 2014

Try using speedtest.net and hover over cape town then choose the telkom saix option, not the telkomsa option

AntiGanda · Oct 18, 2014

Spamhater said:
Milnerton

Do you download torrents?

diane7 · Oct 18, 2014

Kaito said:
Torrent speeds have been very low over the last few days during night time. Daytime browsing and streaming seem fine though.

I am also experiancing SLOW torrents ( night time )
East London

running the one that I canceled last night going full speed ,

reactor_sa · Oct 18, 2014

Porked. Can't open pages and services relating to google.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                  DD-WRT -    0 |   52 |   52 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|            ti-224-0-05.telkomadsl.co.za -    0 |   52 |   52 |    8 |   36 |  250 |   16 |
|            ti-224-0-06.telkomadsl.co.za -    0 |   52 |   52 |    8 |   12 |   23 |   13 |
|            ti-224-0-13.telkomadsl.co.za -    0 |   52 |   52 |    8 |   14 |   31 |    8 |
|   cen-pr-01-te7-22-vl2.net.telkomsa.net -    0 |   52 |   52 |    8 |   16 |   49 |   14 |
|        jb1-pr-01-te8-3.net.telkomsa.net -    0 |   52 |   52 |    9 |   11 |   32 |   20 |
|          jb1-google-gw.net.telkomsa.net -    0 |   52 |   52 |    8 |   11 |   30 |    9 |
|                           72.14.239.129 -    3 |   48 |   47 |    0 |   10 |   56 |    9 |
|               jnb01s08-in-f31.1e100.net -    0 |   52 |   52 |    9 |   12 |   32 |   12 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Code:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\reactor>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.120]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1]
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     8 ms  ti-224-0-05.telkomadsl.co.za [105.224.0.5]
  4     9 ms     8 ms     9 ms  ti-224-0-06.telkomadsl.co.za [105.224.0.6]
  5     8 ms    13 ms     8 ms  ti-224-0-13.telkomadsl.co.za [105.224.0.13]
  6     9 ms     8 ms     8 ms  cen-pr-01-te7-22-vl2.net.telkomsa.net [105.187.2
49.98]
  7     9 ms     9 ms     9 ms  jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]

  8    10 ms     9 ms     9 ms  jb1-google-gw.net.telkomsa.net [105.187.249.22]

  9    10 ms    10 ms     9 ms  72.14.239.129
 10     9 ms     9 ms    29 ms  jnb01s08-in-f24.1e100.net [74.125.233.120]

Trace complete.

C:\Users\reactor>

@ranger, can you please advise what action I should take? Should I log a fault??

AntiGanda · Oct 18, 2014

reactor_sa said:

Porked. Can't open pages and services relating to google.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                  DD-WRT -    0 |   52 |   52 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|            ti-224-0-05.telkomadsl.co.za -    0 |   52 |   52 |    8 |   36 |  250 |   16 |
|            ti-224-0-06.telkomadsl.co.za -    0 |   52 |   52 |    8 |   12 |   23 |   13 |
|            ti-224-0-13.telkomadsl.co.za -    0 |   52 |   52 |    8 |   14 |   31 |    8 |
|   cen-pr-01-te7-22-vl2.net.telkomsa.net -    0 |   52 |   52 |    8 |   16 |   49 |   14 |
|        jb1-pr-01-te8-3.net.telkomsa.net -    0 |   52 |   52 |    9 |   11 |   32 |   20 |
|          jb1-google-gw.net.telkomsa.net -    0 |   52 |   52 |    8 |   11 |   30 |    9 |
|                           72.14.239.129 -    3 |   48 |   47 |    0 |   10 |   56 |    9 |
|               jnb01s08-in-f31.1e100.net -    0 |   52 |   52 |    9 |   12 |   32 |   12 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Code:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\reactor>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.120]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1]
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     8 ms  ti-224-0-05.telkomadsl.co.za [105.224.0.5]
  4     9 ms     8 ms     9 ms  ti-224-0-06.telkomadsl.co.za [105.224.0.6]
  5     8 ms    13 ms     8 ms  ti-224-0-13.telkomadsl.co.za [105.224.0.13]
  6     9 ms     8 ms     8 ms  cen-pr-01-te7-22-vl2.net.telkomsa.net [105.187.2
49.98]
  7     9 ms     9 ms     9 ms  jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]

  8    10 ms     9 ms     9 ms  jb1-google-gw.net.telkomsa.net [105.187.249.22]

  9    10 ms    10 ms     9 ms  72.14.239.129
 10     9 ms     9 ms    29 ms  jnb01s08-in-f24.1e100.net [74.125.233.120]

Trace complete.

C:\Users\reactor>

@ranger, can you please advise what action I should take? Should I log a fault??

It times out on the 2nd hop, which is your exchange, isn't it?
You're also going via 105.224.x.x which is Gauteng. You in CT now?

bekdik · Oct 18, 2014

AntiGanda said:
It times out on the 2nd hop, which is your exchange, isn't it?
You're also going via 105.224.x.x which is Gauteng. You in CT now?

I think the 3rd hop is the exchange.

Interestingly enough I am also getting a timed out hop between my router and the exchange. Could this be caused by having an mslam rather than dslam?

ranger · Oct 18, 2014

Elderad said:
Im from cpt and this is what i get.

then the funny thing is as soon as i do the Cpt one i get this.

Can you post a traceroute or mtr/winmtr to speedtest-cpt.telkomsa.net please.

Witch makes me wonder. is Telkom routing Cpt through international and back ?

No, but we have seen wholesale messing up IPC configurations and routing Durban users through Gauteng.

ranger · Oct 18, 2014

reactor_sa said:
@ranger, can you please advise what action I should take? Should I log a fault??

We have one change that is still outstanding related to this that should have gone in on Thursday or Friday morning, but there were too many other issues that came up. We'll see if operations is willing to accommodate this change on Tuesday or Wednesday morning (there are other changes tomorrow morning so we normally have to give the call centre a day or two to provide feedback from customers if something got worse).

AntiGanda · Oct 19, 2014

YouTube totally stuffed.

Torrents completely blocked.

AntiGanda · Oct 19, 2014

Until 2:10 torrent speeds throttled to peak < 20kb/s

Then they increased a bit to 90kb/s and stayed there.

Spamhater · Oct 19, 2014

AntiGanda said:
Until 2:10 torrent speeds throttled to peak < 20kb/s

Then they increased a bit to 90kb/s and stayed there.

My torrents was running around 298kb/s though the night on a 4mb line , see daily usage attached.

AntiGanda · Oct 19, 2014

Spamhater said:
My torrents was running around 298kb/s though the night on a 4mb line , see daily usage attached.
View attachment 159448

So you aren't getting full line speed then?

Spamhater · Oct 19, 2014

AntiGanda said:
So you aren't getting full line speed then?

I'm happy with the speed , it's not that bad

Unhappy1 · Oct 19, 2014

Spamhater said:
My torrents was running around 298kb/s though the night on a 4mb line , see daily usage attached.

Thats average speed? I don't think i average much more than 340 over a night and that has to be very well seeded torrents.

Usually 150-200GB per month

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