Telkom Internet Capped/Uncapped User Feedback (Pt2)

TI was up all day, but it was a bit of a roller coaster ride, all was fine, then ping went to hell, and then back okay, and so on. Playing GW2.
 
Seemed to be a DNS server glitch just after 08:00 causing my VPNs to yo-yo until about 09:00, seems OK now.
 
Im at the end of my straw

for about a month and a half now, ive had higher than usual ping towards exchange, a constant figure, not increasing or decreasing depending on peak time, on multiple ISP accounts, tried different router, POTS filter etc.

I've managed to get through to 10210 once asked for a port reset in the hope that will fix the problem, but it didn't
since then tried phoning again, with no luck what so ever
logged a fault not once, but three times online, with no feedback not even a refrence number

It's at this stage were I will beg and offer free beer for a fix or advice on how to resolve the issue
 
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Mannemarak said:
Im at the end of my straw

for about a month and a half now, ive had higher than usual ping towards exchange, a constant figure, not increasing or decreasing depending on peak time, on multiple ISP accounts, tried different router, POTS filter etc.

I've managed to get through to 10210 once asked for a port reset in the hope that will fix the problem, but it didn't
since then tried phoning again, with no luck what so ever
logged a fault not once, but three times online, with no feedback not even a refrence number

It's at this stage were I will beg and offer free beer for a fix or advice on how to resolve the issue
Click to expand...

Line problems, can't really help you, bit if you have a fault ref that's been open more than 48 hours I will see what I can do.
 
thanks ranger, logged another fault online, for the first time got this message :

Your fault request has been submitted.
A Fault Reference Number will be sent via SMS to 083********.
Please use the fault reference number for future enquires.

Still waiting on ref to hit cellphone, so holding thumbs, if i don't get assistance i will give you a shout.

thanks again

EDIT: Recieved the REF#, started holding my breath at Wed Apr 08 13:29:19 :)

ranger said:
Line problems, can't really help you, bit if you have a fault ref that's been open more than 48 hours I will see what I can do.
Click to expand...
 
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Would like some opinions if I should consider a move from vox 2 mb 50gb + bolt on to 4 mb 20 gb telkom mostly streaming through kodi some online gaming and the odd series download nzb

Pricing will work out the same
 
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@ranger, watching the clock like a hawk in the hope that you can try and assist me, it has now been over 48hrs, by a few minutes, but over ;)


Mannemarak said:
EDIT: Recieved the REF#, started holding my breath at Wed Apr 08 13:29:19 :)
Click to expand...



ranger said:
Line problems, can't really help you, bit if you have a fault ref that's been open more than 48 hours I will see what I can do.
Click to expand...
 
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Curious as to whether there is some work going on in the Southern Cape as we lose our router connection and if we disconnect and then re-connect 20 minutes later invariably we are on again. This is a very recent development. Anybody else experiencing this phenomenon?
 
AntiGanda said:
Our Telkom shop manager is complaining about very long queues as well.
Click to expand...

Long queues of mails or long queues of customers?

The email issue was fully resolved this morning.

The cause was a failure on a storage array that resulted in the write cache being disabled. The part that failed was replaced this morning.
 
Mannemarak said:
@ranger, watching the clock like a hawk in the hope that you can try and assist me, it has now been over 48hrs, by a few minutes, but over ;)
Click to expand...

Sorry, had some bigger problems to attend to today.

I will see what we can accomplish over the weekend, but I may only get someone to escalate by Monday.
 
retired said:
Curious as to whether there is some work going on in the Southern Cape as we lose our router connection and if we disconnect and then re-connect 20 minutes later invariably we are on again. This is a very recent development. Anybody else experiencing this phenomenon?
Click to expand...

If the pppoe session goes down, that is normally not us. We do disconnect users in a few select cases, the only automartic one is if we determine that the customer's session isn't correctly initiated, which in the worst possoble theoretical case may affect a specific user about once in > 6 hours.

All other cases are usually due to access issues (e.g. modem loses sync for some reason).

Please log a line fault online.

You may also want to check your line stats on your modem, and check the error counters.
 
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