Telkom Internet Softcap Feedback

Kensei2605 said:
Anyone else on this deal ? Do premium R699 + 25 % discount for 12 months. That is around R525.00 if I work out correctly. For me its been 3 months now with not 1 month correctly billed. Phoned telkom so many times now not fun. Just curious if anyone have similar problems and if so did you get it resolved ? 1 other forumite confirmed same problems via pm :)
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Best is to get hold of the support team on Twitter, TelkomZA. Make note of any and all reference numbers. This tip was made possible thanks to a forumite but can't find the post now :p.

The rep on the forum is MIA? Perhaps Charl will come back someday :cry: ...
 
Yuu said:
Best is to get hold of the support team on Twitter, TelkomZA. Make note of any and all reference numbers. This tip was made possible thanks to a forumite but can't find the post now :p.

The rep on the forum is MIA? Perhaps Charl will come back someday :cry: ...
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Charl's still around, he responded to a couple of threads under the TelkomZA moniker yesterday and I was chatting with him via PM a couple of weeks back.
 
MickZA said:
Charl's still around, he responded to a couple of threads under the TelkomZA moniker yesterday and I was chatting with him via PM a couple of weeks back.
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Thank heavens, appreciate the confirmation. I hope he sees how much we appreciate him :love:
 
Yuu said:
Best is to get hold of the support team on Twitter, TelkomZA. Make note of any and all reference numbers. This tip was made possible thanks to a forumite but can't find the post now :p.

The rep on the forum is MIA? Perhaps Charl will come back someday :cry: ...
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Thank you will give it a try.
 
Yuu said:
Best is to get hold of the support team on Twitter, TelkomZA. Make note of any and all reference numbers. This tip was made possible thanks to a forumite but can't find the post now :p.

The rep on the forum is MIA? Perhaps Charl will come back someday :cry: ...
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Thank you for the tip got hold of telkomsa/hellotelkom via twitter my dispute got accepted after being logged a month ago. Definitely recommend to anyone with issues. Lets just hope my billing is fixed and not just for next month.
 
Kensei2605 said:
Thank you for the tip got hold of telkomsa/hellotelkom via twitter my dispute got accepted after being logged a month ago. Definitely recommend to anyone with issues. Lets just hope my billing is fixed and not just for next month.
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Really happy to have read this. :)
 
Telkom dont always get thank you.
I just want to say thank you again to telkomza and the guys. Actually got a follow up call today busy resolving my issue. You guys are doing great please keep it up :)
 
Telkom usage

PRODUCT: 50GB + 50GB (ON PROMOTION FROM 1 OCTOBER 2015 TO 31 MARCH 2016)

You are within your data allowance :)
 
Hello, just want know if something is wrong my friend complained is downloads was going slow so i looked at it and in the router it says link rate is 2459kbps but he has a 10 mb line so what can be wrong must i restart the router..
 
If you had alot of rain, could be causing an issue but to be honest, alot of things can cause this.

Best to contact Telkom using their social channels, TelkomZA here, @TelkomZA on Twitter or their Facebook page. Another option [free sms] is send the dsl line number to 30591 and choose the appropriate response. You will get a reference number. Only use one of these as they will each pickup having an issue reported :).

Keep us updated.

Kilerhotdog said:
Hello, just want know if something is wrong my friend complained is downloads was going slow so i looked at it and in the router it says link rate is 2459kbps but he has a 10 mb line so what can be wrong must i restart the router..
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Kensei2605 said:
Telkom usage

PRODUCT: 50GB + 50GB (ON PROMOTION FROM 1 OCTOBER 2015 TO 31 MARCH 2016)

You are within your data allowance :)
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+1 Love it. On Telkom 50GB Do Premium.....

PRODUCT: 50GB + 50GB (ON PROMOTION FROM 1 OCTOBER 2015 TO 31 MARCH 2016)

You are within your data allowance
 
10gb was tough but survivable due to free fnb uncapped.

Now I have 10+10gb it's gonna be a lot less pain :)
 
Ping to dota 2 served on telkom was 330ms last night. Switched to wa trial account and it was 50ms. Please sort out these issues Telkom!
 
Denyed said:
Ping to dota 2 served on telkom was 330ms last night. Switched to wa trial account and it was 50ms. Please sort out these issues Telkom!
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I heard there was a break in one of the international cables which affects all ISPs.
 
PostmanPot said:
Nope. Zero downtime on MWEB, couple others too I'm sure. Vox I'd imagine.
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My internet generally speaking has been fine, but connecting to some game related servers (battle.net, Steam, Uplay) have all been touch and go trying Telkom, FNB Connect & Axxess accounts. Would have pegged it being a problem specific to me until a friend mentioned the cable break. Google tells me very little on any current cable breaks, however.
 
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