Telkom Internet Uncapped User Feedback.

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signates said:
Speed test result on 4meg account with an 8meg line speed:
Click to expand...

I've got a TI Uncapped 4Mbps account on an 8Mbps line and I have *never* seen a speed test result over 4.2Mbps :(

EDIT: Except if I switch to my free Afrihost 1GB account then I see >6Mbps results :/
 
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MartyMarts said:
I've got a TI Uncapped 4Mbps account on an 8Mbps line and I have *never* seen a speed test result over 4.2Mbps :(

EDIT: Except if I switch to my free Afrihost 1GB account then I see >6Mbps results :/
Click to expand...

Our uncapped accounts are shaped to the speed of the account. You buy a 2Mbps account, you get no more than 2Mbps.

If you have any capped account from us, you should get very close to line speed for everything except for P2P during peak times.
 
ranger said:
Our uncapped accounts are shaped to the speed of the account. You buy a 2Mbps account, you get no more than 2Mbps.

If you have any capped account from us, you should get very close to line speed for everything except for P2P during peak times.
Click to expand...

I completely understand this but was replying to signates' result of 6.41Mbps on 4Mbps account :whistle:
 
MartyMarts said:
I've got a TI Uncapped 4Mbps account on an 8Mbps line and I have *never* seen a speed test result over 4.2Mbps :(
Click to expand...

The majority of the time you won't but when TI are "tinkering" they often relax the throttling.

Given the fun & games some of you are experiencing ATM (not me fortunately :)) I'd imagine there's a quite a bit of hectic "tinkering" going on behind the scenes.
 
MickZA said:
The majority of the time you won't but when TI are "tinkering" they often relax the throttling.

Given the fun & games some of you are experiencing ATM (not me fortunately :)) I'd imagine there's a quite a bit of hectic "tinkering" going on behind the scenes.
Click to expand...

Would be nice if they tinkered with my line enough to break the throttling :D But yeah... I'll live with my bipolar interwebs connection for now.
 
@Ranger

Is it possible to get a 2 hour business uncapped account to test if the problem is line related or account related?
 
Hi Ranger, a while back you posted a procedure to follow, with regards to trying to sort out game latency. I'm afraid I cannot find the post, my apologies.

Spoke to an Telkom ISP tech, who said I needed to contact the ADSL side of things to sort this out.

Which makes no sense whatsoever, as things are perfect with a non TI account...
 
copacetic said:
Hi Ranger, a while back you posted a procedure to follow, with regards to trying to sort out game latency. I'm afraid I cannot find the post, my apologies.

Spoke to an Telkom ISP tech,
Click to expand...

Tech is wrong. We sensitized the call centre to these changes in January, but they restructured in the 2nd week of Jan with no up-front notice, so we may have been speaking to the wrong people ...

who said I needed to contact the ADSL side of things to sort this out.

Which makes no sense whatsoever, as things are perfect with a non TI account...
Click to expand...

We need to verify on our side, and potentially log a request to SAIX if it is routing-related, or ADSL if it is a general ADSL problem.

Please provide detail here so long (which game, which server, your latency numbers, traceroute to the server).

If the traceroute indicates a problem, send email to support at telkomsa dot net, PM me the ticket number you received by auto-reply (or email address you sent from if you didn't get an auto-reply for some reason).

You will see a few complaints about DOTA from users in Cape Town a few posts back. We are investigating this now.
 
ranger said:
Tech is wrong. We sensitized the call centre to these changes in January, but they restructured in the 2nd week of Jan with no up-front notice, so we may have been speaking to the wrong people ...

We need to verify on our side, and potentially log a request to SAIX if it is routing-related, or ADSL if it is a general ADSL problem.

Please provide detail here so long (which game, which server, your latency numbers, traceroute to the server).

If the traceroute indicates a problem, send email to support at telkomsa dot net, PM me the ticket number you received by auto-reply (or email address you sent from if you didn't get an auto-reply for some reason).

You will see a few complaints about DOTA from users in Cape Town a few posts back. We are investigating this now.
Click to expand...

Thanks. :)

Game is Diablo 3.

Server is in the EU, IP address: 213.155.155.233

In-game latency has been in the 600ms+ bracket for the past week or three (prior to that, consistently sub 250ms).

After last night's completely broken internet, it seems to now be around 300ms (which is unplayable).

tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 20 ms 20 ms 20 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 27 ms 27 ms 26 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 20 ms 20 ms 20 ms 165.165.214.213
6 233 ms 195 ms 191 ms fra-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.102]
7 200 ms 198 ms 195 ms ffm-b10-link.telia.net [195.12.255.217]
8 228 ms 230 ms 200 ms ffm-bb1-link.telia.net [80.91.251.121]
9 209 ms 195 ms 199 ms hbg-bb1-link.telia.net [213.155.135.225]
10 201 ms 207 ms 204 ms adm-bb3-link.telia.net [213.155.133.40]
11 188 ms 188 ms 197 ms adm-b5-link.telia.net [80.91.246.101]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Click to expand...

*edit*

No reply yet, will send you the details when they come through.
 
Last edited:
Feedback for Ranger and TI Team:
My 4Mbps experience for today: Kirkwood, close to PE, routing through Cape Town.

Browsing, okay, tend to be a bit slow, but not dead in the tracks. Far from snappy.

Http downloads - full speed (420 -430kB/s)
Torrents - full speed with a well seeded torrent


Default 360p, could watch up to 720p with no issues at all. 1080p did have buffering issues, but I have never streamed an 1080p video without buffering issues.
[video=youtube;vJi8tAJ6noY]http://www.youtube.com/watch?feature=player_detailpage&v=vJi8tAJ6noY[/video]

Speedtests:
Local: - mixed results
2798027066.png

Mybroadband: Not great
Test conducted on 6/26/2013 1:28:22 PM

Download Speed: 2190 kbps (273.8 KB/sec transfer rate)
Upload Speed: 321 kbps (40.1 KB/sec transfer rate)
Latency: 67 ms
Click to expand...

International - London - bit rubbish
2798030574.png

MyBroadband
Test conducted on 6/26/2013 1:30:25 PM

Download Speed: 2076 kbps (259.5 KB/sec transfer rate)
Upload Speed: 238 kbps (29.8 KB/sec transfer rate)
Latency: 233 ms
Click to expand...
Pingtest:
Not working for me.

Traceroute as per copacetic for Diablo 3

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\>tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 9 ms 9 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 34 ms 34 ms 33 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 33 ms 33 ms 33 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 165 ms 36 ms 36 ms 165.165.214.213
6 193 ms 194 ms 194 ms fra-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.110]
7 189 ms 189 ms 190 ms ffm-b10-link.telia.net [195.12.255.217]
8 201 ms 201 ms 335 ms ffm-bb2-link.telia.net [80.91.247.188]
9 321 ms 199 ms 208 ms hbg-bb2-link.telia.net [213.155.135.23]
10 227 ms 228 ms 218 ms adm-bb4-link.telia.net [80.91.246.208]
11 238 ms 227 ms 227 ms adm-b5-link.telia.net [80.91.253.186]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Trace route to Cape Town SAIX server:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ronald>racert 213.155.155.233
'racert' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Ronald>tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 9 ms 9 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 34 ms 34 ms 33 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 33 ms 33 ms 33 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 165 ms 36 ms 36 ms 165.165.214.213
6 193 ms 194 ms 194 ms fra-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.110]
7 189 ms 189 ms 190 ms ffm-b10-link.telia.net [195.12.255.217]
8 201 ms 201 ms 335 ms ffm-bb2-link.telia.net [80.91.247.188]
9 321 ms 199 ms 208 ms hbg-bb2-link.telia.net [213.155.135.23]
10 227 ms 228 ms 218 ms adm-bb4-link.telia.net [80.91.246.208]
11 238 ms 227 ms 227 ms adm-b5-link.telia.net [80.91.253.186]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\>tracert capetown.spdtst.saix.net

Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 8 ms 8 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 35 ms 63 ms 33 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 33 ms 33 ms 33 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 34 ms 34 ms 34 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 34 ms 34 ms 34 ms 196.43.52.62
7 27 ms 27 ms 27 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
8 26 ms 27 ms 26 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]


Trace complete.

Currently on 105.228.xxx.xxx range
 
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@Ranger:
Hi Ranger. The Telkom Options Centre are trying to keep me on as a customer after I cancelled my 20GB capped with TI last month. They are offering 4mbps uncapped account at the same price as the 20GB capped... however that comes with a 12-month commitment not to leave :-S. I'm in two minds... My capped experience has been clear... Afrihost, Axxess, Plugg and FNB Connect all consistently run at 3.5mbps, whereas my TI account sucked at 1.6mbps, when it actually did connect :-(. I'm wondering whether my uncapped experience is going to be the same. That said - a R170 or so saving per month for uncapped is.... attractive! The people at the Options Centre can't assist with a test account. Any chance you might be able to organize this?
... further... is there such a thing as a Business Uncapped? or are they all the same?
Rgds,
SD.
 
How do I cancel TI as isp - is there an online option to cancel? I'm listening to music (10210, option 1, option 5) for 10 minutes now....
 
You know what's crazy?
I'm on a 10Mb line, and have had to get an account from another ISP just to stream the BUILD keynote tonight.
Tisk, Telkom.

@Ranger, you never ever mention Durban. Do we not get upgrades?
 
I think the issue is that we don't have anything to upgrade. Ranger has said quite a few times that Durbs goes through Gauteng.
 
We don't have a final ETA on the transmission for the Gauteng site. We were hoping it would be in in time to bring links up this weekend, but it's not looking good at present.

(KZN goes via the Guateng site at present).
 
Download speed is a lot better, but game latency is very unstable. Fluctuates between 50ms and 850ms in a single Dota 2 match.
 
Can someone from Gauteng comment on how their experience has been with TI?
 
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