Telkom Internet Uncapped User Feedback.

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ponder said:
Ok, can you give us hard figures for the different line speeds before you get throttled then?
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I am not allowed to at present. We are trying to convince product management to be more transparent with the communication of the fair use policy (including showing the thresholds on tracker), and some enhancements to it, but that takes time.
 
ponder said:
Ok, can you give us hard figures for the different line speeds before you get throttled then?
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+1

Why keep it a secret. If people know they can decide to stay or leave.

Im certainty not prepared to pay for something I can get better elsewhere.

I dont even look at my usage unless some things not working.
 
Seens like TI is running smoothly for most.
We are debating GB and usage and not Youtube buffering and 3kB/s downloades.

:)
 
ranger said:
If you, the market, decides that is what you want, go to the various bodies (ASA, ISPA, ICASA), get uncapped defined as 1:1 or 1:2, and be prepared for everyone to pay 2-3 times more
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I'm sorry but you have clearly missed the ball here. Its not a matter of us deciding what we want and or us approaching certain bodies to ask/demand a certain service.

Your company launched a product and marketed it as being able and capable of doing XYZ. However, when it came to crunch time your company realised that it overestimated its own capabilities and because of that had to reign in their products and as a result started with all this fair use policies and the like.

So its not about the users, which by the way are your clients, wanting a certain service. We are just asking what your company advertised in the first place. So its not us making up a product, we are just asking for what your company came up with and which it said it can deliver.

ranger said:
It is not capped, but throttled to a slower speed. And you will get significantly more than 90GB before this occurs.
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Then advertise it as such. Do not come with all the Unlimited, Uncapped and other marketing lingo when you know that this is not the case. If your company was honest and upfront about the capabilities of the service they had on offer then there would be no problems. Problems start when a person is told one thing and then find that in reality things are different. So walk the talk, for once.

ranger said:
Would you pay 50% more? It really wouldn't be profitable to provide 1:2 at the current price with the current input costs (IPC).
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Yes I will. I should however ask you how do you expect your client to pay 100% for 50% of the service? This cuts both ways does it not? I guess not, screw the customer. They must pay 100% for a 50% service. So before asking me whether I will pay double first get your service up to 100% spec.

I understand that you are only a representative of Telkom and that you have done some good work on here helping others so thanks for that. I have to however say that your reply and or the tone of it is in my opinion a clear resemblance of the attitude your company has towards its clients.

I did not advertise the product as being unlimited so do not blame me if that is my expectation. Rather go look at your company's marketing before jumping down my throat.
 
MKFrost said:
I'm sorry but you have clearly missed the ball here. Its not a matter of us deciding what we want and or us approaching certain bodies to ask/demand a certain service.

Your company launched a product and marketed it as being able and capable of doing XYZ. However, when it came to crunch time your company realised that it overestimated its own capabilities and because of that had to reign in their products and as a result started with all this fair use policies and the like.

So its not about the users, which by the way are your clients, wanting a certain service. We are just asking what your company advertised in the first place. So its not us making up a product, we are just asking for what your company came up with and which it said it can deliver.



Then advertise it as such. Do not come with all the Unlimited, Uncapped and other marketing lingo when you know that this is not the case. If your company was honest and upfront about the capabilities of the service they had on offer then there would be no problems. Problems start when a person is told one thing and then find that in reality things are different. So walk the talk, for once.



Yes I will. I should however ask you how do you expect your client to pay 100% for 50% of the service? This cuts both ways does it not? I guess not, screw the customer. They must pay 100% for a 50% service. So before asking me whether I will pay double first get your service up to 100% spec.

I understand that you are only a representative of Telkom and that you have done some good work on here helping others so thanks for that. I have to however say that your reply and or the tone of it is in my opinion a clear resemblance of the attitude your company has towards its clients.

I did not advertise the product as being unlimited so do not blame me if that is my expectation. Rather go look at your company's marketing before jumping down my throat.
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What did you expect when buying one of the cheapest uncapped accounts on the market? There's a reason we pay extra for GOLD.
 
ranger said:
I am not allowed to at present. We are trying to convince product management to be more transparent with the communication of the fair use policy (including showing the thresholds on tracker), and some enhancements to it, but that takes time.
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So right now it could be anything and change next month depending on what the company wants. So essentially there is no way for the client to know what they are paying for.
 
Chevron said:
What did you expect when buying one of the cheapest uncapped accounts on the market? There's a reason we pay extra for GOLD.
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So if I go buy the cheapest car on the market and the wheels fall of then I should also have expected that?

Sorry but that argument carries no weight. The fact of the matter is that the service, whether cheap or not, was advertised as being unlimited which it is not.
 
MKFrost said:
I'm sorry but you have clearly missed the ball here. Its not a matter of us deciding what we want and or us approaching certain bodies to ask/demand a certain service.
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Those are the bodies that determine the terminology, and assess fairness in advertising of products against said terminology

Your company launched a product and marketed it as being able and capable of doing XYZ. However, when it came to crunch time your company realised that it overestimated its own capabilities and because of that had to reign in their products and as a result started with all this fair use policies and the like.
Click to expand...

Fair use policies were present since we first launched uncapped in September 2011.

Then advertise it as such. Do not come with all the Unlimited, Uncapped and other marketing lingo when you know that this is not the case. If your company was honest and upfront about the capabilities of the service they had on offer then there would be no problems. Problems start when a person is told one thing and then find that in reality things are different. So walk the talk, for once.
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ISPA defines uncapped as 'No cap. Acceptable use policy can place limitations on user behaviour and define “abuse” criteria which can result in service restrictions. May be linked to a specific access speed.'

I don't like the way the market is at present, but *no* provider will tolerate you running your line at line speed 24x7 anywhere near this price range. MWEB will ban you for life if you do this for 3 months.

Yes I will.
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So buy our business uncapped product, or a faster uncapped product (with higher thresholds for 'service restrictions').

I should however ask you how do you expect your client to pay 100% for 50% of the service? This cuts both ways does it not? I guess not, screw the customer. They must pay 100% for a 50% service. So before asking me whether I will pay double first get your service up to 100% spec.
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Your maths doesn't work out ...

If you want 1:1, get a quote for diginet or dedicated fibre, it will cost you 5-9 times more.

The ADSL access network (the wholesale network, which is out of our domain of control) is specced with a contention ratio of approximately 1:16. And we wonder why there is DSLAM congestion ...

I understand that you are only a representative of Telkom and that you have done some good work on here helping others so thanks for that. I have to however say that your reply and or the tone of it is in my opinion a clear resemblance of the attitude your company has towards its clients.
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I do not represent Telkom at all, and I have never claimed to. I purely try and assist users (be it by checking technical details, be it explaining aspects, assisting with escalations of queries or faults etc.). If you want an official representative, please contact TelkomZA.

I am just explaining the reality. Just IPC bandwidth costs alone exceed the going rate for uncapped accounts by a factor of 3-5.
 
ponder said:
How can I check what my actual usage is???

usage.png


My internet is dog slow at the moment!

EDIT: Found it at http://userstats.adsl.saix.net/

usage1.png


120GB, really is that it on a 1Mb/s line?
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Ok I'm not going to sugar-coat this, but I was considering moving to TI Uncapped but this just put me off :mad:
 
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