Telkom Internet Uncapped User Feedback.

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Still no news on the crappy international speeds? I can't even stream SD iTunes shows now...

Called them earlier and a fault has been logged, apparently they're not aware of the wider issues.

Local speed test

http://speedtest.ookla.com/result/2447000053.png

International

http://speedtest.ookla.com/result/2447006011.png

Traceroute local

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 7 ms 8 ms ti-224-188-01.telkomadsl.co.za [105.224.188.1]
3 10 ms 10 ms 10 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 10 ms 10 ms 10 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 11 ms 10 ms 10 ms 165.165.216.217
6 11 ms 11 ms 10 ms 196.43.39.166
7 11 ms 11 ms 11 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
8 14 ms 13 ms 12 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
9 13 ms 13 ms 13 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\Documents and Settings>

Traceroute international

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>tracert bbc.co.uk

Tracing route to www.bbc.co.uk [109.123.82.184]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 7 ms 8 ms ti-224-188-01.telkomadsl.co.za [105.224.188.1]
3 10 ms 10 ms 10 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 10 ms 10 ms 10 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 10 ms 10 ms 10 ms 165.165.216.217
6 178 ms 178 ms 178 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 217 ms 212 ms 203 ms linx-224.as13213.net [195.66.224.19]
8 195 ms 200 ms 199 ms 83.170.70.234
9 200 ms 204 ms 211 ms dc5.as13213.net [83.170.70.138]
10 217 ms 217 ms 216 ms vps-db1.sysnic.com [109.123.82.184]

Trace complete.

C:\Documents and Settings>
 
Last edited:
My latency on Dota 2 is terrible. 600+ and this is when I play on South African servers.

Something wrong on Telkom's side?
 
Facebook just took about 30 seconds to open up. Browsing seems a bit slower than usual as well tonight.
 
MickeyD said:
P2P is totally vrek, nevermind throttled or shaped or whatever.
Click to expand...

If MickeyD has an issue, it (a)effects EVERY1 :p

eremos said:
Just switched to TI today and GW2 was completely unplayable this evening. Hope it's just a blip!
Click to expand...

It is a blip that is possibly bigger than we currently know.

Things seem to be faster at this point, was able to stream in [edit] SD on Netflix.
 
Last edited:
ranger said:
Please provide a traceroute. I suspect DSLAM congestion.
Click to expand...

No it's not a DSLAM congestion here is the trace, also i mentioned in earlier posts that when i swap to any other account my internet is perfect, ever since the upgrades the internet has turned to $h!t and every time when i phone the call center i get the same thing "DSLAM" and i prove them wrong and then the call gets closed with no resolution

here is the trace..............

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 12 ms 14 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 16 ms 13 ms 12 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 13 ms 13 ms 13 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 12 ms 12 ms 11 ms 165.165.214.213
6 155 ms 156 ms 182 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [1
43.9.58]
7 176 ms 190 ms 176 ms ldn-b5-link.telia.net [62.115.35.89]
8 174 ms 173 ms 173 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132
2]
9 * * * Request timed out.
10 171 ms 170 ms 170 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 173 ms 172 ms 172 ms 132.185.255.140
12 171 ms 171 ms 170 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.
 
an3s said:
My latency on Dota 2 is terrible. 600+ and this is when I play on South African servers.

Something wrong on Telkom's side?
Click to expand...

Having same issues, escalated with them last night.. if you use another ISP account you should be fine.
 
There was something screwy with PE routing yesterday, I was getting +450ms pings to CTown from about 16:00 which was when I first noticed it on TI capped & uncapped.

All seems fine today though.
 
I have also noticed that my international speeds have been a bit crappy as of late... Youtube and Netflix are not streaming as well as they have in the past. Hope that this is resolved soon, don't drop the ball now Telkom!!
 
I've mentioned this in here before but I have to ask again.
Do any of you try to solve your problems before contacting Telkom?

I often have issues on my line with speeds degrading or connections being lost.
I generally just do a soft reboot on my router through the router page and it solves everything.

Just this morning my line was running considerably slower than usual.
I noticed the downstream rate had changed on my router page.
I did the soft reboot and it was resolved.
 
Electric said:
I've mentioned this in here before but I have to ask again.
Do any of you try to solve your problems before contacting Telkom?
Click to expand...

Yep, I generally try and figure this kind of thing out myself before I post to forums or contact my SP. Must mention I also did the soft reboot first, then flushed the DNS, cleared all caches, had Telkom reset my port and even restored factory defaults to the router before I ended up logging a fault with Telkom and posting here.

But again, the problem seems to be fairly widespread (obviously not without exceptions), so hopefully Telkom provides some feedback soon.
 
Electric said:
I've mentioned this in here before but I have to ask again.
Do any of you try to solve your problems before contacting Telkom?

I often have issues on my line with speeds degrading or connections being lost.
I generally just do a soft reboot on my router through the router page and it solves everything.

Just this morning my line was running considerably slower than usual.
I noticed the downstream rate had changed on my router page.
I did the soft reboot and it was resolved.
Click to expand...
... plus I don't think people make use of the SMS facility 012 321 0212, just sms your faulty ADSL line number and follow the prompts. Great for when techies are playing silly buggers on other peoples faults and manage to kill your line, usually gets sorted within half an hour.

Also people should take the time to RTFM (read the fine manual :)) when it comes to torrent issues. There's reams of info on the net re setting up your torrent client correctly and trying to download at full line speed is a definite no-no.
 
Just ordered 4 meg account via the do website. After the order went through it said I must wait for a sales rep to call. Does anyone know how long this will take? Or should I just go to a Telkom store to speed things up?
 
Imo you're better of dealing with the store.
The call center just farked my account up.
I had to apply for the same line multiple times due to call center crap.
 
ImageUploadedByTapatalk1389088198.596998.jpg

Come home to this crap... Still waiting for acknowledgement that there is an issue but the social networking team seem to be clueless.

Line fault was logged and escalated despite my insistence that there is a wider issue.
 
Hush9300 said:
Come home to this crap... Still waiting for acknowledgement that there is an issue but the social networking team seem to be clueless.

Line fault was logged and escalated despite my insistence that there is a wider issue.
Click to expand...

I'm also having issues, can't stream SD on a 10MB uncapped account... and the social networking team are useless, I got zero response from them last time after multiple requests for assistance.

I now just log a complaint on hellopeter and wait for them, it seems the only way they respond.
 
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