Telkom Internet Uncapped User Feedback.

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Why Paris?

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Electric said:
Do you think I'm making this up?
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Almost.

You're just one lucky sod out of a million.

What's your hypothesis on the current issues then that have left you unscathed in the face of mortal Telkom oppression ?
 
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I couldn't say really.
I had issues last week like the rest of you but throughout the week I was still able to use nntp at full speed.

This week and the wknd however I have had no issues.
I know a few people in PE are having similar luck but others aren't so I can't even think it's region specific.
 
MickeyD said:
I had a minor blip last week, changed my DNS routing and continued merrily.
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Doesn't explain it if Electric and I are both using Unotelly as DNS.

Only difference is our line speeds, 10Mbit vs his 4Mbit and exchange geographic location.

But it's not the exchange, which can be ruled out due to Afrihost blitzing along at insane speeds for me.

So something is up at the account level then.
 
thewusman said:
Doesn't explain it if Electric and I are both using Unotelly as DNS.

Only difference is our line speeds, 10Mbit vs his 4Mbit and exchange geographic location.

But it's not the exchange, which can be ruled out due to Afrihost blitzing along at insane speeds for me.

So something is up at the account level then.
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Are you a TI customer?
 
Explain the whole dns settings, what would I change them to and where would I change them, router? on my network adapter? I am willing to try anything to get a decent service out of Telkom. Just so strange that I had no issues before and now people are say change dns settings. Has Telkom changed something?
 
I'm with telkom and my router is set to Dynamic DNS, is this correct or is there static DNS is should use or at least try to help with the bad latency
 
MickeyD said:
DNS settings?
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I have tried Unotelly, Durban Telkom DNS, Google DNS none of them helped me.

I managed to finally get through to the Telkom call centre, when you select option 1 then 3 the voice recording mentions that Telkom are aware of the current speed issues and asking their customers to please be patient.

Once I got through to an agent however they knew nothing about the speed issue, spoke to the business department and they have told me that an email was circulated about speed/latency issues on the ADSL lines but this does not seem to have filtered down to the residential department.

Logged another ticket as my previous one was closed and again escalated it, will let you guys know if I receive any feedback.

@TelkomZA, sent another pm with the new reference number as the old one was closed as no fault was found apparently.
 
If Telkom do not provide the minimum speed can we not request a refund for the time that they where unable to provide the minimum speed? This has been happening since the beginning of Jan.
 
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