Telkom Internet Uncapped User Feedback.

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e4et said:
Well I hope they sort themselves out quickly.
I signed up for the R512, 2mb line special.
My new line is being installed tomorrow. Hope I'm not going to regret it.
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After all the discounts I am paying R520, including the analogue line rental for a 4mbps....

Ask for the 4mbps account with the do discount then apply for the 25% discount.
 
TheGrove said:
Just so you know, cancellation has a 30 day notice period from the day of cancellation so it is not immediate, just went through the process.

Also contacted the accounts department who confirmed 30 days.
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Good to know, I suspected they might have changed things when Decembers invoices listed all line items with the billing cycle dates (27th Dec - 26th Jan in my case), prior to that the data account items were calender month (Nov, Dec etc).

I assume your 4Mbps Uncapped is still working, on what date will it terminate? (Last time I cancelled a TI data account, Nov 2013, it died when she hit cancel on the system).
 
MickZA said:
Good to know, I suspected they might have changed things when Decembers invoices listed all line items with the billing cycle dates (27th Dec - 26th Jan in my case), prior to that the data account items were calender month (Nov, Dec etc).

I assume your 4Mbps Uncapped is still working, on what date will it terminate? (Last time I cancelled a TI data account, Nov 2013, it died when she hit cancel on the system).
Click to expand...

The last time I cancelled with Telkom it was a calendar month, but the call centre agent says 30 days so the 14/02/2014, however have a feeling it will only be end of Feb as there was a lot of aye, eish and hmmm in the conversation.

So that will probably another fight I have with them next month.

My 4mbps is active and connected, working, don't know about that lol
 
I found the reason

Telkom CFO to pay back R6 million loan - Jacques Schindehutte, the suspended chief financial officer at Telkom, is set to pay back a R5.96 million loan awarded to him by the company in September.
 


As terrible as the above result is, it's pretty awesome compared to:



Local:



yUCPUSJ.png
 
4:20 PM
Reply from 194.9.95.65: bytes=32 time=227ms TTL=47
Reply from 194.9.95.65: bytes=32 time=223ms TTL=47
Reply from 194.9.95.65: bytes=32 time=227ms TTL=47
Reply from 194.9.95.65: bytes=32 time=283ms TTL=47
Reply from 194.9.95.65: bytes=32 time=433ms TTL=47
Reply from 194.9.95.65: bytes=32 time=555ms TTL=47
Reply from 194.9.95.65: bytes=32 time=633ms TTL=47
Reply from 194.9.95.65: bytes=32 time=635ms TTL=47
Reply from 194.9.95.65: bytes=32 time=622ms TTL=47

zzzzzzzzzz.jpg


It's worse than before. Spiking to over 1500 and dropping packets.
 
Last edited:
Yep - it's broken again in PE as well :(

Cancel that, they must have been checking if we were still awake - back to normal again.
 
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TheGrove said:
After all the discounts I am paying R520, including the analogue line rental for a 4mbps....

Ask for the 4mbps account with the do discount then apply for the 25% discount.
Click to expand...
Excuse my ignorance but what are these discounts and how do I apply for it? I'm an OAP.
 
Local

http://www.speedtest.net/result/3231070143.png

International

http://www.speedtest.net/result/3231079745.png

Trace route to the BBC

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>tracert bbc.co.uk

Tracing route to www.bbc.co.uk [109.123.82.184]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 7 ms 7 ms 7 ms ti-224-188-01.telkomadsl.co.za [105.224.188.1]
3 10 ms 11 ms 10 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 10 ms 10 ms 10 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 10 ms 11 ms 10 ms 165.165.216.217
6 174 ms 174 ms 175 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 196 ms 196 ms 195 ms linx-224.as13213.net [195.66.224.19]
8 190 ms 189 ms 190 ms 83.170.70.226
9 194 ms 194 ms 194 ms dc5.as13213.net [83.170.70.134]
10 190 ms 189 ms 190 ms vps-db1.sysnic.com [109.123.82.184]

Trace complete.

C:\Documents and Settings>

I'm not being routed through Telia and yet I'm still suffering horribly on this Telkom account...
 
Thats another thing, its not a Telkom side problem, yet some Telkom clients arn't affected.
 
xrapidx said:
Thats another thing, its not a Telkom side problem, yet some Telkom clients arn't affected.
Click to expand...
Who said it was not a Telkom problem? Of course it is. If only Telkom clients are affected it is a Telkom problem, does not matter whether the problem is this side of Benoni or in London! :mad:
 
Crawling here in Joburg. Funny, besides pings, browsing has been fine for the past week or two... Now its horrible :mad:
 
We believe most problems should be fixed as of around 17h30. If you're still getting very slow access, please provide:
-traceroute to the server
-speedtests (local and international on speedtest.mybroadband.co.za are fine)
 
saffakanera said:
This is all backend contention, they probably didn't plan accordingly for the mandatory upgrades, get used to it, it should be a few weeks till they get their crap together, this is as much a financial crisis at Telkom Internet as it is infrastructure.
Click to expand...

No, there was a different issue, which should now be resolved.
 
ranger said:
We believe most problems should be fixed as of around 17h30. If you're still getting very slow access, please provide:
-traceroute to the server
-speedtests (local and international on speedtest.mybroadband.co.za are fine)
Click to expand...

Welcome back, mate!!! Must have been hectic these last few days?
 
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