Telkom is stealing my bandwidth

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Pumba

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Last month, I got me a second account (not with Telkom).

Was I surprised this morning when I check my usage on SAIX. I've put everything in a screenshot. I'm running two connections. On each machine I run DLDU tool that measures usage. I made screenshots of both DLDU stats fot today (which is the only fay in November). Now also bear in mind that the 2 DLDU shots include the current session on each machine which are NOT included on the SAIX site.

My figures does not add up to that that Telkom says it is.

I know that they will dismiss this evidence as they will maintain that any baboon can edit images, but what value will I get by editing teh jpg.

Insidently, the missing bandwidth is more or less equal to yesterdays usage. I feel like shooting someone.

Here is my evidence.

http://www.myadsl.co.za/images/TelkomStealBandwidth.jpg
 
Could be one of two things:

1) Just a plain rip-off or 2) just another example of the incompetence of Telkom / SAIX to run a proper measuring service.

How do they expect us to believe their measurements?
 
Hi Pumba

Thanks for this information.

I have contacted Telkom and a few consumer councils regarding this problem. Telkom promised to get back to me by the end of Friday the 31st of October, but I obviously heard nothing from them (no big surprise there). I hope that the consumer councils will take the matter further. What makes me sad is that they again simply ignore us, their users. It is not possible to get an answer from anybody at Telkom regarding this issue. Unacceptable.

Regards,

RPM
[email protected]
 
I woke up this morning to find that during the night telkom decided i had used 2.4gb ...only possible explanantion is that my usage from the last day of last month was added to this months usage. ....more phone calls, more shouting and i will probably still lose out as telkom will justify it for some reason. Has anybody had a similar experience and managed to get there bandwidth back?
 
I just had the same pleasant surprise, aprently I downloaded 500mb on the 1st of this month, meanwhile I wasn't even here. This is absolute BS. The Telkom tracker states that it shows the current days bandwidth, the following day, which is correct, today I could see yesterdays bandwidth used. However for some reason yesterdays bandwidth includes bw used from the previos day, the last day of october.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by cwayjone</i>
Has anybody had a similar experience and managed to get there bandwidth back?
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Had the same experience and no luck in getting my bandwidth back. Phone calls not returned either.
 
It seems I too have fallen afoul of Telkom's dodgy bandwidth monitor, it appears that yesterday (1st November) I downloaded 292MB and uploaded a whopping 1.7GB, taking my total usage to just under 2GB for the month, and I can assure you there is no way on god's green earth that I uploaded 1.7GB, I must have in total downloaded about 300MB (which seems relatively on the spot), and uploaded just a fraction of that, not so it seems.

(Oh, and no, I don't have a trojan).
 
Same thing happened to me the first week of last month. All of a sudden the report indicated I had uploaded over 1GB in 1 day, which was absolutely impossible. What upsets me is that no one at Telkom could/would help me find out what the problem was.


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United we stand!
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Same is happening to me.

Can anyone recommend a good app to log my upload/download usage, please?
Not that Telkom will pay it much attention anyway but I'd like to try.

Regards,
AO.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by ArcticOyster</i>
<br />Same is happening to me.

Can anyone recommend a good app to log my upload/download usage, please?
Not that Telkom will pay it much attention anyway but I'd like to try.

Regards,
AO.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

I now use DU Meter obtainable at http://www.dumeter.com

It pretty good.


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United we stand!
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Hi there,

I got my ADSL report on 01/11 stating that I had downloaded nor uploaded nothing. Then on the 02/11 I got the report stating that I had downloaded 10MB while on that Sunday I hadn't spent time in front of my computer at all. Neither did I send that many e-mails and I don't have any virus.

When I queried Telkom about that, imagine my surprise when they said that the log on their side seems to be correct. The log says I was in front of my computer. My goodness. 2GB or 1.7GB are obvious mistakes with their logging system. But 10MB when no time were spent using my computer? How does that work?

Stealing bandwidth in small increments amounts to a lot over a month I suppose.


pg
 
I have uploaded 1.5gig in 12hours yesterday [:(!]and I was not even in front of my pc.If telkom want to have a 3gig cap please learn to count.Phoning them is a waste of time,they never wrong.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by cwayjone</i>
<br />I woke up this morning to find that during the night telkom decided i had used 2.4gb ...only possible explanantion is that my usage from the last day of last month was added to this months usage. ....more phone calls, more shouting and i will probably still lose out as telkom will justify it for some reason. Has anybody had a similar experience and managed to get there bandwidth back?
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

I have just got the audit trail from telkom. It says that it in 7mins on the 1st of November i downloaded 2 gigabytes and uploaded 400megabytes ...they clearly have no idea what they are doing.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by cwayjone</i>

I have just got the audit trail from telkom. It says that it in 7mins on the 1st of November i downloaded 2 gigabytes and uploaded 400megabytes ...they clearly have no idea what they are doing.

<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Wow, you have one lightening fast internet connection there. [:p]

We already know that Telkom has no idea what they are doing, but I wonder if they are starting to realise they are a useless bunch. How did they explain this usage to you? Could they maybe just use their heads and see that it's impossible??


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United we stand!
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No explanation yet... I am waiting for their system administrators to get back to me, I had to email them as the Adsl support line didn't have a telephone number for them ...pathetic.
 
I have spoken to the system administrators and it turns out that they don't actually know how to read the log files. They have admitted they were wrong in reading the logs, but they still deny that anything is wrong....
 
Unbelievable! (Then again, this is Telkom so anything is possible).


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United we stand!
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