Telkom is the best!?!?

[rego-420]

Hey guys,

So here is my delema, bear in mind I Had a perfect 4M. On fri I checked the site to see if I could upgrade to the 10M, to my delight, it said I could, I give telkom a call a few times, phone 0800375372 number, they say no, u have to phone 10217, so I phone them, they say I have to phone 10219, now I'm already getting frustrated but thinking I'm gonna get the 10M so it didnt bug me, I finally get to the correct number, and request that they upgrade me, the guy on the other end says all ok you have been upgraded, boasting to my boss that I'm now on 10M. So I go home after work to test my new upgrade only to be really dissapointed, slower than a 1M, quickly jump on the phone to telkom, only for them to play the same game as earlier, phone this no, no phone that no, then to be told they closed for the weekend. I patiently wait till Monday, I give them a call, 10219, and explain my storey to they that I think they put me on a 1M instead of a 10M, the lady says that I'm on a 4M and they gonna have to send a technician out, now I'm really pead off and confussed, if it was working before and the put me on the wrong profile, cant the just put me back onto what i was on, and why would the techie have to come out? any advise would be greatly appreciated.

 

[Chevron]

Hey guys,

So here is my delema, bear in mind I Had a perfect 4M. On fri I checked the site to see if I could upgrade to the 10M, to my delight, it said I could, I give telkom a call a few times, phone 0800375372 number, they say no, u have to phone 10217, so I phone them, they say I have to phone 10219, now I'm already getting frustrated but thinking I'm gonna get the 10M so it didnt bug me, I finally get to the correct number, and request that they upgrade me, the guy on the other end says all ok you have been upgraded, boasting to my boss that I'm now on 10M. So I go home after work to test my new upgrade only to be really dissapointed, slower than a 1M, quickly jump on the phone to telkom, only for them to play the same game as earlier, phone this no, no phone that no, then to be told they closed for the weekend. I patiently wait till Monday, I give them a call, 10219, and explain my storey to they that I think they put me on a 1M instead of a 10M, the lady says that I'm on a 4M and they gonna have to send a technician out, now I'm really pead off and confussed, if it was working before and the put me on the wrong profile, cant the just put me back onto what i was on, and why would the techie have to come out? any advise would be greatly appreciated.

Did you even check to see what speed your router is syncing at?

 

[JerryMungo]

Hey guys,

So here is my delema, bear in mind I Had a perfect 4M. On fri I checked the site to see if I could upgrade to the 10M, to my delight, it said I could, I give telkom a call a few times, phone 0800375372 number, they say no, u have to phone 10217, so I phone them, they say I have to phone 10219, now I'm already getting frustrated but thinking I'm gonna get the 10M so it didnt bug me, I finally get to the correct number, and request that they upgrade me, the guy on the other end says all ok you have been upgraded, boasting to my boss that I'm now on 10M. So I go home after work to test my new upgrade only to be really dissapointed, slower than a 1M, quickly jump on the phone to telkom, only for them to play the same game as earlier, phone this no, no phone that no, then to be told they closed for the weekend. I patiently wait till Monday, I give them a call, 10219, and explain my storey to they that I think they put me on a 1M instead of a 10M, the lady says that I'm on a 4M and they gonna have to send a technician out, now I'm really pead off and confussed, if it was working before and the put me on the wrong profile, cant the just put me back onto what i was on, and why would the techie have to come out? any advise would be greatly appreciated.

Telkom: 10 meg / 1 meg, whats zero mean to you anyhow? If 1.0 = 1 then surely it's the same with 10

 

[rego-420]

Yeah, I went onto the statistics on router and was definately syncing at 1024kb, but I've just giving them another call and told them to put me back to 4M, the guy seemed to know what he was doing/saying, so I'll check tonight.

 

[Boodah]

Yeah, I went onto the statistics on router and was definately syncing at 1024kb, but I've just giving them another call and told them to put me back to 4M, the guy seemed to know what he was doing/saying, so I'll check tonight.

Lol... i think we could probably crash the forums if we were to ask everyone to post a telkom fail here.

my adsl has been a drama for the last 2 years

it was down 17/52 weeks last year, i moved house, and went to the telkom shop in fourways - they told me i could get all my services transferred and that i would get the full 4meg in bryanston.

lo and behold, waited 7 weeks for the installation, and the techie comes in and says "oh well you can only get 512k" - and it disconnects every 20 minutes, has a general fail boat attack.

they have been trying to get the service restored, but i've had 6 faults in less than a month, 2 of which they closed without even talking to me.

guess who is loving telkom today?