GRANVILLE1
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- Apr 3, 2018
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Good day
My wife applied for a Telkom ADSL line on the 08/01/2018 and it was only installed in March due to cabling issues.
Contact details 0824894876 / 0846697818 .
Ref number:466crk150318
We took the special that Telkom was running in Jan for R599, fixed landline, Telkom to Telkom calls for free and uncapped Wi-Fi and LTE.
We had initial applied for this contract with Telkom in November.
The sales process was remarkably good we then received and SMS confirming that we are now “Telkom customers”
However we had to wait for installation.
In the second week of Jan they contacted us informing us that they will be sending a technician to do the installation for us can we ensure that
We either have someone at home or that we ourselves are present. We had arranged with a friend to stay at our place to wait for the technician
When he arrived at our place of residence our friend contact my wife that the technician had arrived at our place
I went home to meet the technician when I arrived at my place he was preparing to leave at this point my friend informed that he had not done anything
I then proceeded to speak to him the name of the technician was Moses he then walked into my house informed me that he needs to check the cable and will be right back. After waiting 2 hours for him I called him and he informed me that his not coming back to my place as there is an issue with the cable when I questioned him as to why he couldn’t inform me of this before rather then letting me wait he just said ill be back that was last I heard from This individual
We logged numerous calls for a technician to come to our place of residence my wife even put in a days leave when we were inform that the second technician will come around however this never materialised the technician never pitched up when we called Telkom
They said to us that our technical department is outsourced they cannot be held liable if a technician doesn’t show up the more we queried it the more we were told to “jump of a cliff” the entire month of January and February we called trying to get a technician to do the installation for us to
On the 05/03/2018 this is when a technician came to do the installation but he couldn’t do the installation as he was inadequately prepared he couldn’t do the installation however this gentlemen went out of his way to make sure that our landline was contact and our Wi-Fi was up and running
On the 14/03/2018 this entire ADSL stopped working no internet no landline not a single thing was working .
We logged a call with Telkom they gave us a reference number on the 15/03/2018 we called yet again to find out what the error was and when it will be resolved
We were then informed that the cables were stolen and that Telkom is working on the problem
On the 26/03/2018 we had called yet again and well we were told they are working on it they will restore connectivity soon I refused I cannot accept this as and answer because nothing has changed within almost 2 weeks
On the 27/03/2018 I contacted the contact centre again and spoke to what I assumes was a team leader or manager within the technical department by the name of Amanda this individual said that Telkom with not be replacing the line we have to get a FLLA she will get a consultant to contact me and regrade this account for me as it is not my fault the lines were stolen they up until today no one has bother making contact with myself or my wife
I called the following day to speak to Amanda again to find out why no one has contact me and no one could find this Amanda anywhere in the technical department
I then requested to speak to a manager or supervisor, named Thando he advised me that I can go into a Telkom store and request a FLLA they will issue me with a wireless phone free of charge as well as a LTE dongle
When my wife went into the store to get an FLLA we were told we cant get it because that is not how it works it is yet another process
When we requested to speak to a manager in store we were shouted at by all staff that there is no manager available however there was a stand in manager who when we requested to speak to her we were told that she was in a conference call at 17h15 and she would be an hour long
At 17h30 this Stand in manager(Gloria ) runs out the store if my wife didn’t see her we wouldn’t have known that she had left
My wife ran after her to inform he that we were there and are waiting for her to assist us and she said to my wife “I knock off at 16:30, I was just finishing up some stuff, my transport is here I can’t help you go get my email address from the staff” AFTER ME STANDING AND WAITING IN THE STORE, IS THIS THE TYPE OF SERVICE THAT TELKOM GIVES TO THEIR CLIENTs, IS THIS WHAT TRAINING TELKOM GIVES TO MANAGEMENT???????????????? If a manager is not available or in a telecom, someone needs to be put in place as a manager. This is common sense when working in the retail industry. Gloria in the Festival mall branch deserves to be fired, there are a lot of people in SA looking for Jobs, she should treat her clients well and appreciate that she has a job.
Is this the service Telkom is offering clients this is by far pathetic service from such a big organization we need this resolved asap.
As we are being charge for internet and landline rentals that we barely used it work for 2 weeks and now we were debit R1100.00.
If I don’t get a Response , I will take this to the Ombudsman as I feel I have been treated unfairly as a client, more over the type of service I have received is shocking. I have incurred loss by traveling to Telkom stores multiple times and wasting my time.
Very considered and irate client Anisa Vadia
My wife applied for a Telkom ADSL line on the 08/01/2018 and it was only installed in March due to cabling issues.
Contact details 0824894876 / 0846697818 .
Ref number:466crk150318
We took the special that Telkom was running in Jan for R599, fixed landline, Telkom to Telkom calls for free and uncapped Wi-Fi and LTE.
We had initial applied for this contract with Telkom in November.
The sales process was remarkably good we then received and SMS confirming that we are now “Telkom customers”
However we had to wait for installation.
In the second week of Jan they contacted us informing us that they will be sending a technician to do the installation for us can we ensure that
We either have someone at home or that we ourselves are present. We had arranged with a friend to stay at our place to wait for the technician
When he arrived at our place of residence our friend contact my wife that the technician had arrived at our place
I went home to meet the technician when I arrived at my place he was preparing to leave at this point my friend informed that he had not done anything
I then proceeded to speak to him the name of the technician was Moses he then walked into my house informed me that he needs to check the cable and will be right back. After waiting 2 hours for him I called him and he informed me that his not coming back to my place as there is an issue with the cable when I questioned him as to why he couldn’t inform me of this before rather then letting me wait he just said ill be back that was last I heard from This individual
We logged numerous calls for a technician to come to our place of residence my wife even put in a days leave when we were inform that the second technician will come around however this never materialised the technician never pitched up when we called Telkom
They said to us that our technical department is outsourced they cannot be held liable if a technician doesn’t show up the more we queried it the more we were told to “jump of a cliff” the entire month of January and February we called trying to get a technician to do the installation for us to
On the 05/03/2018 this is when a technician came to do the installation but he couldn’t do the installation as he was inadequately prepared he couldn’t do the installation however this gentlemen went out of his way to make sure that our landline was contact and our Wi-Fi was up and running
On the 14/03/2018 this entire ADSL stopped working no internet no landline not a single thing was working .
We logged a call with Telkom they gave us a reference number on the 15/03/2018 we called yet again to find out what the error was and when it will be resolved
We were then informed that the cables were stolen and that Telkom is working on the problem
On the 26/03/2018 we had called yet again and well we were told they are working on it they will restore connectivity soon I refused I cannot accept this as and answer because nothing has changed within almost 2 weeks
On the 27/03/2018 I contacted the contact centre again and spoke to what I assumes was a team leader or manager within the technical department by the name of Amanda this individual said that Telkom with not be replacing the line we have to get a FLLA she will get a consultant to contact me and regrade this account for me as it is not my fault the lines were stolen they up until today no one has bother making contact with myself or my wife
I called the following day to speak to Amanda again to find out why no one has contact me and no one could find this Amanda anywhere in the technical department
I then requested to speak to a manager or supervisor, named Thando he advised me that I can go into a Telkom store and request a FLLA they will issue me with a wireless phone free of charge as well as a LTE dongle
When my wife went into the store to get an FLLA we were told we cant get it because that is not how it works it is yet another process
When we requested to speak to a manager in store we were shouted at by all staff that there is no manager available however there was a stand in manager who when we requested to speak to her we were told that she was in a conference call at 17h15 and she would be an hour long
At 17h30 this Stand in manager(Gloria ) runs out the store if my wife didn’t see her we wouldn’t have known that she had left
My wife ran after her to inform he that we were there and are waiting for her to assist us and she said to my wife “I knock off at 16:30, I was just finishing up some stuff, my transport is here I can’t help you go get my email address from the staff” AFTER ME STANDING AND WAITING IN THE STORE, IS THIS THE TYPE OF SERVICE THAT TELKOM GIVES TO THEIR CLIENTs, IS THIS WHAT TRAINING TELKOM GIVES TO MANAGEMENT???????????????? If a manager is not available or in a telecom, someone needs to be put in place as a manager. This is common sense when working in the retail industry. Gloria in the Festival mall branch deserves to be fired, there are a lot of people in SA looking for Jobs, she should treat her clients well and appreciate that she has a job.
Is this the service Telkom is offering clients this is by far pathetic service from such a big organization we need this resolved asap.
As we are being charge for internet and landline rentals that we barely used it work for 2 weeks and now we were debit R1100.00.
If I don’t get a Response , I will take this to the Ombudsman as I feel I have been treated unfairly as a client, more over the type of service I have received is shocking. I have incurred loss by traveling to Telkom stores multiple times and wasting my time.
Very considered and irate client Anisa Vadia
