Your issue is: Why is my device not able to use Netflix from the Google Store? My device has Android TV installed on it
You are now chatting with: Wendy
Netflix Wendy
Hello xxxxxx! That is definitely something I will check on , no worries, I am the correct person to help you out with this concern
Netflix Wendy
Just something really quick, were you trying to download the app or you have issues when using Netflix?
You
I access Google Play store and search for Netflix, it is there. If I try and open it said device unsupported
You
but its the latest version of Android TV
You
I can check version if you need me to
Netflix Wendy
Ohhh.. I see. Let me go ahead and check on that right now and about the error as well.
Netflix Wendy
Yes please! help me with that information.
You
Android TV ver 7.1.2
You
Android security patch level - August 1, 2017
Netflix Wendy
Thanks! Let's try something different, some TV's already have the app pre-installed. Can you please go to "Home" and search for Netflix? I will be here all the time.
You
I' dont own a TV, I have a projector in my lounge
You
I use a number of apps that are optimized for Android TV, but Netflix not working
Netflix Wendy
Oh... in that case, just to assist you better, can you please tell me, you are using a set-top box connected to a projector, correct?
You
correct
Netflix Wendy
Alright, is this the exact message you are getting? "Netflix is Not Supported on This Device"
You
yes!!
You
[non-Netflix link blocked]
You
its a Google certified box though!
Netflix Wendy
Oh that is okay! Do not get me wrong, I totally understand the frustration you must be experiencing, and I can totally clarify this. When you get this error, it's because the Netflix version on the Android OS or the device itself does not support Netflix, since the version it's going to be different per device.
Netflix Wendy
I know you would like to use Netflix on the projector, but as of now, the version is not compatible with our app yet.
You
how on earth is that possible?
Netflix Wendy
However, I know we are working on updating our app for more and mor devices, since we have thousands of devices to support. Let me also share the article that explains about this error. Can you please Click Here
You
no come on man this is nuts. I would understand if it was a cheap chinese device but this is a Google certified box
Netflix Wendy
I know

It's weird, it's just that we are still working on more options to provide when using the app. But, something really quick, have you tried using the browser? That could be an option while we update the server. I can be here while you check on that.
You
tried that, there is some DRM involved here that wont let the browser connect I think
Netflix Wendy
Ohh..
You
ok so this is a Netflix issue then, coz my other apps are working. I'm going to cancel my sub until you guys sort this out, it's really poor form.
Netflix Wendy
I wouldn't like you to cancel the service, that is not my intention at all, trust me, on a personal level, I completely understand how odd this might be and I can not blame you for it. It's just a matter of time while we develop compatibilities with the new OS coming up all the time.
Netflix Wendy
But, if that is your wish, I can also help you cancelling the account, I respect your decision and I can submit the request. But, all the other devices are working with Netflix correctly,right?
You
look, not to be rude here, but according to your website you already have a Netflix app for Android TV coz it works on your Nvidia Shield
You
so its not really about upgrading is it?
You
so if you already have the app, and I have a Google certified device, why is it not permitted?
You
and when I say app, I mean Netflix app designed for Android TV OS
Netflix Wendy
We definitely support Android TV os, actually , you should be able to see Netflix on the channels, however, I just want to ensure something really quick, Is the Android version you've Lollipop or Kit Kat?
You
My device has Android TV ver 7.1.2
You
lollipop and kitkat are android mobile OS's, not Android TV
You
I really want clarity on this so I can relay back to the online community I am part of