Telkom LTE shaping Deezer streaming traffic

[LFX]

I have been unable to stream music through the Deezer app and website this past week. Switching to a 128Kb/s stream did not help either.

Did some testing this morning and it appears that Telkom is crippling the stream, everything else (youtube, netflix, etc) works fine, when I run a speed test I easily get 40Mb/s:





When I switch my connection to use rain LTE and run a speed test I get around 15Mb/s max but can stream/download with the Deezer app without any problems:




Is there anyone else using this app who can test and confirm similar issues?

Thanks

 

[LFX]

I suspect this could be down to peering via SEACOM but try changing your APN to 'Unrestricted' from 'Internet' and let us know the diffs.

I have always been using the 'unrestricted' APN, tested both actually...

 

[cavedog]

Working perfectly on my side.

Do you have an active Telkom LIT bundle? Using more than one Lit service might be the cause. Telkom Rate limit the LIT bundles so using youtube, music, google play, google drive all at the same time could cause the slow speed on LIT supported websites.

 

[LFX]

using 2300 at the moment... and i am using the telkom unlimited lte-a package...

thanks for testing guys.. i will try 1800

 

[cavedog]

using 2300 at the moment... and i am using the telkom unlimited lte-a package...

thanks for testing guys.. i will try 1800

I don't think it's a LTE band issue. If it was the whole connection would be slow.

 

[LFX]

I don't think it's a LTE band issue. If it was the whole connection would be slow.

agreed, switching bands makes no difference.

I tested MacOS and win10 on the same device... also tested with my iPhone using wifi to connect to the telkom LTE router... slow loading of tracks compared to using direct vodacom LTe through the sim card... so it is not a device issue...

 

[LFX]

It could be a temporary routing issue. Just yesterday I couldn't download a 400Mb file from a Microsoft server in under 6 hours at the speed it was going. I ended up downloading it by grabbing it to the desktop of my Azure windows VM and uploading it to Dropbox from there then downloading to my PC via Dropbox. All took under 20 minutes. No idea why the MS site was so slow.

Try a VPN. I'm guessing it'll fly as usual.

using Hola chrome extension and it is streaming much better now, thanks for the tip!

 

[LFX]

Rather pay for a better service, Hola is borderline malware. Be careful of where you go while connected with Hola!

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Hola VPN doesn't have servers, it's a peer to peer service in which you'll become the server. They offer no encryption, so there are security risks involved. They also log a ton of information. That's not even all...

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sure, this was just a test.. i need to figure out a fix that will work for the app to stream lossless in any case

 

[Rickster]

It could be a temporary routing issue. Just yesterday I couldn't download a 400Mb file from a Microsoft server in under 6 hours at the speed it was going. I ended up downloading it by grabbing it to the desktop of my Azure windows VM and uploading it to Dropbox from there then downloading to my PC via Dropbox. All took under 20 minutes. No idea why the MS site was so slow.

Try a VPN. I'm guessing it'll fly as usual.

Im having the same issue on afrihost fibre and CISP, download stuck at 14KB/s via microsoft.

I had to use a multi threaded download so it could complete.

 

[Kloofvreter]

I suspect this could be down to peering via SEACOM but try changing your APN to 'Unrestricted' from 'Internet' and let us know the diffs.

Is this simply a change I need to make under my Mobile Networks settings?

How would this affect my billing? Would it at all?

 

[Kloofvreter]

It won't affect billing but it can affect some apps working / not working where the unrestricted APN is going to give you the more vanilla internet experience. You can also open ports and NAT on the unrestricted APN.

So I changed it, and a quick test tells me it worked. No buffering or loading, but I'll know more tomorrow when I take a drive somewhere.

Out of interest, what is the point of being able to simply change the apn to bypass any sort of shaping? Would it not make sense for Telkom to disable this functionality? Unless it will affect the way that LIT data is calculated or measured