-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: What is the ultimate French toast topping?
Telkom Online Community Technical Support
- Thread starter MP.IT
- Start date
MickeyD
RIP
Thokozani, are you a member of the Telkom Social Media team?
Looking at your signature it would not appear to be so, so I would very strongly advise that you send a PM (Personal Message) to either "Telkom" or "TelkomZA", the official reps here, and clarify your role with them.
Alternatively you need to send a PM to the MyBB site owner (rpm) and ask him to give you official rep status.
Looking at your signature it would not appear to be so, so I would very strongly advise that you send a PM (Personal Message) to either "Telkom" or "TelkomZA", the official reps here, and clarify your role with them.
Alternatively you need to send a PM to the MyBB site owner (rpm) and ask him to give you official rep status.
MickeyD
RIP
Cool! Just be very careful not to transgress the Electronic Communications Policy or the Social Media Policy.
Telkom discontinued my prepaid telkom fixed line without notification. I bought a R200 prepaid airtime voucher as the line still had dial tone. When i attempted to enter the voucher number, the telkom robot advised it's discontinued or invalid, at which point I discovered Telkom had discontinued the line without notification. I've been waiting a few years for my refund. May I have my refund now?
Hello Everyone,
My name is Thokozani, I am here to assist with Telkom DSL and FTTH issues.
I will be strongly focusing on the following:
POTS and DSL
• Fault Logging
• Fault Progress Report
• Area Fault and Maintenance Notifications
Telkom Internet Service Provider
• eMail Related Problems
• Slow Internet Response
• Integrated Data Service
Exchange Last Mile Technology
• Line Speed Checker(ISAM, IMAX, MSAN)
• ASSIA (Sync Profile Reset)
I would prefer a certain way of communicating, to make things easy, so I can help as many people as possible.
E.g if you want to log a fault,you send me a private message or email using the following syntax:
FL 0123334444 No dialing tone.
for eMail problem use;
MRP [email protected] Cant send, I can receive
To check the maximum speed your line can sync at or connecting technology use:
LSC 0123334444 Max speed
LSC 0123334444 Connect Tech
You get the idea mos, if you dont understand the syntax above you can use your general english to communicate with me, my email address is [email protected] .
Please bear with me as am currently jangling between three positions ( I cant choose one) but I can assure you, I will help you best way I can.
Regards
Thokozani
Telkom Call Centre Agent, Trainer and Online Community Rep.
"Mos"
"Your general english"
Oh dear.....
adrianx
Expert Member
Can someone kindly kick ASSIA in the ASSia?
It rained in Johannesburg more than a month ago. Perhaps a month and a half ago. Anyway, my 10Mbps line used to sync at 12Mbps, but since it rained, my line has been syncing at only 8Mbps. Than means that my maximum download speed is roughly 6.7Mbps.
I haven't reported it to Telkom, because ASSIA and my line is with an ISP. My ISP claimed that they "recreated my port", but there was absolutely no difference whatsoever.
Please assist.
Edit: The last time I had similar problems, Telkom replaced my ancient cables outside. It made no difference, but the problem (ASSIA) resolved itself after a week or two. It has now been more than a month!
It rained in Johannesburg more than a month ago. Perhaps a month and a half ago. Anyway, my 10Mbps line used to sync at 12Mbps, but since it rained, my line has been syncing at only 8Mbps. Than means that my maximum download speed is roughly 6.7Mbps.
I haven't reported it to Telkom, because ASSIA and my line is with an ISP. My ISP claimed that they "recreated my port", but there was absolutely no difference whatsoever.
Please assist.
Edit: The last time I had similar problems, Telkom replaced my ancient cables outside. It made no difference, but the problem (ASSIA) resolved itself after a week or two. It has now been more than a month!
Last edited:
TheChamp
Honorary Master
sapr3.techie
Well-Known Member
MickeyD
RIP
The English grammar teachers is here
[-]We is?[/-]
[-]I are?[/-]
arghhhh... demmit... Ek is en ons is hier!!
Can someone kindly kick ASSIA in the ASSia?
It rained in Johannesburg more than a month ago. Perhaps a month and a half ago. Anyway, my 10Mbps line used to sync at 12Mbps, but since it rained, my line has been syncing at only 8Mbps. Than means that my maximum download speed is roughly 6.7Mbps.
I haven't reported it to Telkom, because ASSIA and my line is with an ISP. My ISP claimed that they "recreated my port", but there was absolutely no difference whatsoever.
Please assist.
Edit: The last time I had similar problems, Telkom replaced my ancient cables outside. It made no difference, but the problem (ASSIA) resolved itself after a week or two. It has now been more than a month!
UGH! I hate this ASSIA POS. Ever since they implemented this piece of dog crap I've had nothing but problems with my ADSL. Before ASSIA I never had any issues at all. It's a broken system, and needs to be launched into the sun. The people that came up with ASSIA need to burn in hell.
MickeyD
RIP
Another question...
You are working in a Telkom Call Centre. Are you in a dedicated area dealing with ONLY Openserve?
If not, i.e. you are a Telkom agent, what gives you any form of advantage to help us get our problems resolved quicker?
Icemanbrfc
Honorary Master
waar is ons nou?lol
My power tripped the other day and once it was back on, my router flickered red and green.
I had to call the call center to have it fixed on their side so that I can browse again.
How does a power trip on my side affect my account on your side?
I had to call the call center to have it fixed on their side so that I can browse again.
How does a power trip on my side affect my account on your side?
MickeyD
RIP
Are you a Telkom employee or part of the outsourced company providing call centre services for Telkom?
If it is the former, then check your code of business ethics and all the policies linked to it.
Dan C
Honorary Master
We all appreciate your affords and God we need it . But as MCD pointed out , don't get yourself fired for doing so.
MickeyD
RIP
Then why did Telkom come hunting for me due to me being critical of them? There is a significant difference between being "pro Telkom" and assisting folks with their Telkom problems. I do the latter.
upup
Executive Member
Well, the help was great, thank you.
ranger
Expert Member
Unless your manager works for group comms or the social media team, according to the social media section of the ECP, your manager doesn't have the authority to 'okay' you claiming to represent Telkom in any official capacity on any social media platform.
I am not trying to put you off assisting, but most employees who are active on the forum try to avoid:
- ever claiming to represent Telkom
- posting anything that can directly identify them (e.g. be used to prove they were in violation of the ECP or any other binding policy)