Telkom or ISP fault? Ping timed outs and slow browsing.

[Kameelperdza]

We have three 4mb accounts from openweb. Since last night the speed on all three lines drops beyond bad.

This is one of the speed tests.

--Start speedtest

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 17:32:46
End time: 17:32:52
IP Address: 197.221.31.136
Download Size: 409600 bytes
Time Delta: 6.3808360099792 seconds
Download Speed: 63 KBytes/s
Line Speed: 504 kbits/s

--end speedtest

The netgear router shows this.
System Up Time 00:16:42
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 50221 59001 0 10401 63685 00:15:27
LAN 10M/100M 59949 48754 0 59209 9241 00:16:34

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 507 kbps
Line Attenuation 20.5 db 7.5 db
Noise Margin 25.4 db 22.0 db

Ping test to 168.210.2.2 (20 pings)

Pinging 168.210.2.2 with 32 bytes of data:
Reply from 168.210.2.2: bytes=32 time=106ms TTL=50
Reply from 168.210.2.2: bytes=32 time=83ms TTL=50
Request timed out.
Reply from 168.210.2.2: bytes=32 time=167ms TTL=50
Reply from 168.210.2.2: bytes=32 time=58ms TTL=50
Reply from 168.210.2.2: bytes=32 time=61ms TTL=50
Request timed out.
Request timed out.
Reply from 168.210.2.2: bytes=32 time=55ms TTL=50
Reply from 168.210.2.2: bytes=32 time=129ms TTL=50
Reply from 168.210.2.2: bytes=32 time=56ms TTL=50
Reply from 168.210.2.2: bytes=32 time=56ms TTL=50
Reply from 168.210.2.2: bytes=32 time=100ms TTL=50
Request timed out.
Reply from 168.210.2.2: bytes=32 time=67ms TTL=50
Reply from 168.210.2.2: bytes=32 time=108ms TTL=50
Reply from 168.210.2.2: bytes=32 time=101ms TTL=50
Request timed out.
Reply from 168.210.2.2: bytes=32 time=55ms TTL=50
Reply from 168.210.2.2: bytes=32 time=55ms TTL=50
Ping statistics for 168.210.2.2:
Packets: Sent = 20, Received = 15, Lost = 5 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 167ms, Average = 83ms

How can I tell if it is ISP or telkom fault?
I have already reported all 3 lines as faulty to telkom using the online fault reporting.

PS: Everytime i redo the speedtest i get different results. Highest linespeed so far is 980kbits/s.

Any Advice Mr Beep?

 

[Mr.CookieMonster]

Did you check with Openweb to see if the problem does not lie on their side?

I think this is more of Telkom's problem. I had bad internet, browsing was slow, high pings, then there was a network outage in my area for 3 Days, they said the cables were damaged in my area. After the network outage, my speed was restored back to normal.

I had 3 ISP accounts (Cybersmart, Internet Services, and Telkom ISP) and both had bad speeds before the outage.

 

[Kameelperdza]

Thank you for your reply.
If line quality has not improved by tomorrow then I will contact them.
We had some heavy rain falls since yesterday morning, but don’t know if that might have something to do with it.

 

[Mr.CookieMonster]

Thank you for your reply.
If line quality has not improved by tomorrow then I will contact them.
We had some heavy rain falls since yesterday morning, but don’t know if that might have something to do with it.

I had something similar, when it was raining heavily, the telephone and ADSL service in my area stopped working for a couple of minutes then came back on.

You can report the fault on their website, or call them (I think its better to call them, dont trust their website).

 

[Kameelperdza]

re

It have been 24 hours since i did telkom fault logs now and the speed did improve a bit.

ADSL1 =

Ping - 84ms
Download Speed - 1.61Mbps
Upload Speed - stuck at connecting

ADSL2 =

Ping - 95ms
Download Speed - 2.56Mbps
Upload Speed - 0.39Mbps

ADSL3 =

Ping - 86ms
Download Speed - 1.94Mbps
Upload Speed - 0.40Mbps

We used to get 5.6 download and 0.48 upload. :erm:

Speedtests has been done using www.speedtest.net
I have emails openweb with print screens results.