NN123
Well-Known Member
In November last year I decided to upgrade to an Uncapped account on my 384kbps line with Telkom. After much calling and waiting, I finally got through and upgraded myself.
Until recently I didn't realize the incompetence of Telkom staff. After checking my statements I realized that I have been charged for the Uncapped Advanced account. This should not have been the case as I only have a 384kbps line. I also clearly stipulated to the staff, I wanted the basic uncapped option. I have been charged an extra R105 a month and to add to it, they have double charged me for the first month.
I called in to Billing inquiries and told them the issue. The employee admitted it was their fault but they cannot grant me a refund because it has been about 6 months from when they started charging me this amount. She then said all she can do is charge me for the Basic account for the months to come.
I did not check my statements for a while but when I did and found an issue, I don't see why I shouldn't be granted a full refund. The fault is Telkom's and I still haven't received a refund for approx R800.
Any suggestions would be much appreciated.
Until recently I didn't realize the incompetence of Telkom staff. After checking my statements I realized that I have been charged for the Uncapped Advanced account. This should not have been the case as I only have a 384kbps line. I also clearly stipulated to the staff, I wanted the basic uncapped option. I have been charged an extra R105 a month and to add to it, they have double charged me for the first month.
I called in to Billing inquiries and told them the issue. The employee admitted it was their fault but they cannot grant me a refund because it has been about 6 months from when they started charging me this amount. She then said all she can do is charge me for the Basic account for the months to come.
I did not check my statements for a while but when I did and found an issue, I don't see why I shouldn't be granted a full refund. The fault is Telkom's and I still haven't received a refund for approx R800.
Any suggestions would be much appreciated.
