Telkom Smart Broadband Night Data not loaded

[laric]

My smart broadband 100GB package has only being loaded with 100 GB anytime data for February and the night data has now disappeared, I wonder if anyone has the same issue?

 

[Cameronkk]

Yes I have the same issue.
Waiting for reply on twitter.

 

[laric]

I have called the call centre and the call agent said they will escalate the issue and gave me a reference number and someone will contact me, which hasn't happen yet.

 

[mrturbs]

Must either be isolated or fixed as mine reflects my 100GB night surfer correctly.

 

[Cameronkk]

No its not fixed. I bet its only affecting those who joined before night surfer was introduced. It got added on top of our existing accounts.

 

[laric]

I think it's probably the people that signed before night data as it used to show a 'special' data. Mine is still not fixed till today and no one at telkom bother d to call

 

[HowTo]

I think it's probably the people that signed before night data as it used to show a 'special' data. Mine is still not fixed till today and no one at telkom bother d to call

Ok I just spoke to Telkom lady. She said because I'm on Office package I had a promotional thingy for a couple of months.
I need to migrate to Smart Broadband package.

I was on chat with here then she phoned back and explained the above.

 

[Cameronkk]

Ok I just spoke to Telkom lady. She said because I'm on Office package I had a promotional thingy for a couple of months.
I need to migrate to Smart Broadband package.

I was on chat with here then she phoned back and explained the above.

So did you manage to get it migrated?

 

[laric]

I guess the "automatic" migration that was originally stated was not automatic at all, guess a trip to telkom shop is probably in order as the call centre is useless most of the time.

 

[HowTo]

I guess the "automatic" migration that was originally stated was not automatic at all, guess a trip to telkom shop is probably in order as the call centre is useless most of the time.

I went in last Friday to Telkom Shop. Did migration from Home Office to My Smart Broadband.
Went home and fired up modem and found night data back.
So I'm sorted.

 

[HowTo]

So did you manage to get it migrated?

Yes. See above post.