Telkom supplied D-Link quick setup step 1 PPPOE failed

[Anonymous89]

Hi guys

I’m hoping someone can help. Last night we noticed that we are getting a no internet error. We tried restarting the modem (fibre line) and resetting our router. None helped. This morning we contacted our ISP and got hold of tech support. They asked us to go into the IP address and the quick setup, which we did. Step 1 required us to choose ADSL or ETH, we choose ETH, then tested the line. A message came up saying DHCP passed but PPPOE failed. The techie asked us to choose PPPOE and press next, which we did. Then we had to put in the username and password supplied by the ISP via sms which we tried to do but it said the credentials was wrong. The techie sent us a new one and we tried again (making triple sure the details were correct) but still showing the same error. Lost connection to the call and had to go back to work. I’m hoping someone might have an idea as to what is going on here? I’m a little lost now. Not sure what to do

 

[|tera|]

If it says an authentication error, then it's an authentication error.

Contact them again.

 

[eddief1]

@CasiF89 Who is your fibre provider and ISP?, some Fibre providers use PPPOE, others DHCP (Vumatel) maybe tech support got confused.

I have another theory that relates to specifically DLink routers but we can only test that once you are authenticated or have DHCP lease from your ISP

EDIT:

Found it, here is the thread, maybe, maybe not related to your problem

Internet browsing on Telkom ADSL not working when "check for proxy automatically" is enabled

Strange problem here. Was wondering if anyone would know why it's like this: Recently every computer in the town where I live(don't know if the issue is more widespread), when on a Telkom ADSL line (and regardless of who the ISP is), won't browse the internet until the "automatically check for...

mybroadband.co.za

In any case i would get rid of the D-link

 

[Anonymous89]

Problem solved, changed it to DHCP as we are through Vumatel. It wasn’t working initially so we got hold of ISP again. This time a gentleman told us it wasn’t on our end or theirs, that apparently Vumatel had to fix the line on their end. Once they did everything was up and running again.