Telkom 'upgrades'

O

omnom

Active Member
Joined
Aug 17, 2014
Messages
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Location
Bramley, Johannesburg
So I got this SMS from Telkom this morning:

"Telkom is upgrading infrastructure in your area for an even better service experience. Your services could be interrupted during this process and a stabilization period of 48 hours may be experienced.
Telkom is committed to keep the service interruption to a minimum. For more information, please visit www.telkom.co.za/noticeboard regularly for dates. Should you still experience service difficulties after 48 hours please call 10210 (Residential) or 10217 (Business). Telkom"

When I went to that noticeboard URL and entered my phone number, the site told me my connection wasn't being upgraded. So I tried logging a fault - but the fault logging system told me my number was part of an area fault. WTF, why can't they get their information straight?

Phone number: 011 477 xxxx

ADSL line speed: 4Mbps ADSL

ISP name: WebAfrica capped

Time: meow

Syncs as follows:

Upstream line rate (kbit/s) 511
Downstream line rate (kbit/s) 2048
Line standard ADSL2+
Channel type Fast
Upstream line rate (kbit/s) 508
Downstream line rate (kbit/s) 2048
Line standard ADSL2+
Channel type
Interleaved
Upstream SNR (dB) 15.3
Downstream SNR (dB) 21
Upstream line attenuation (dB) 32.6
Downstream line attenuation (dB) 49.8
Upstream output power (dBmV) 12.2
Downstream output power (dBmV) 15.6

Stickied post says to do a tracert but there's no 'telkom.co.za' and it doesn't look like www.telkom.co.za responds to pings?:

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 42 ms 9 ms 58 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134]
4 9 ms 9 ms 9 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 12 ms 10 ms 9 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 13 ms 14 ms 11 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
7 9 ms 10 ms 10 ms pr2-pkl-xe-2-2-0.ip.isnet.net [168.209.1.179]
8 11 ms 9 ms 9 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.89]
9 10 ms 9 ms 9 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10 11 ms 11 ms 10 ms 196.43.51.74
11 10 ms 11 ms 13 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 *

And my actual speedtest shows a lovely 0.95mbps down: http://www.speedtest.net/my-result/5413752205

Prior to this 'upgrade' I was getting 3.5mbps down.

Anybody else experienced this before? Should I moan now or wait to see if it 'stabilizes'? I've already suffered a 4-day downtime this month, can I claim credit from these clowns?
 
Last edited:
I'm also on the Newlands exchange. My phone and ADSL has been down for 2+ hours. ADSL is up again now but phone is still dead.
 
omnom said:
So I got this SMS from Telkom this morning:

"Telkom is upgrading infrastructure in your area for an even better service experience. Your services could be interrupted during this process and a stabilization period of 48 hours may be experienced.
Telkom is committed to keep the service interruption to a minimum. For more information, please visit www.telkom.co.za/noticeboard regularly for dates. Should you still experience service difficulties after 48 hours please call 10210 (Residential) or 10217 (Business). Telkom"

When I went to that noticeboard URL and entered my phone number, the site told me my connection wasn't being upgraded. So I tried logging a fault - but the fault logging system told me my number was part of an area fault. WTF, why can't they get their information straight?

Phone number: 011 477 xxxx

ADSL line speed: 4Mbps ADSL

ISP name: WebAfrica capped

Time: meow

Syncs as follows:

Upstream line rate (kbit/s) 511
Downstream line rate (kbit/s) 2048
Line standard ADSL2+
Channel type Fast
Upstream line rate (kbit/s) 508
Downstream line rate (kbit/s) 2048
Line standard ADSL2+
Channel type
Interleaved
Upstream SNR (dB) 15.3
Downstream SNR (dB) 21
Upstream line attenuation (dB) 32.6
Downstream line attenuation (dB) 49.8
Upstream output power (dBmV) 12.2
Downstream output power (dBmV) 15.6

Stickied post says to do a tracert but there's no 'telkom.co.za' and it doesn't look like www.telkom.co.za responds to pings?:

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 42 ms 9 ms 58 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134]
4 9 ms 9 ms 9 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 12 ms 10 ms 9 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 13 ms 14 ms 11 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
7 9 ms 10 ms 10 ms pr2-pkl-xe-2-2-0.ip.isnet.net [168.209.1.179]
8 11 ms 9 ms 9 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.89]
9 10 ms 9 ms 9 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10 11 ms 11 ms 10 ms 196.43.51.74
11 10 ms 11 ms 13 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 *

And my actual speedtest shows a lovely 0.95mbps down: http://www.speedtest.net/my-result/5413752205

Prior to this 'upgrade' I was getting 3.5mbps down.

Anybody else experienced this before? Should I moan now or wait to see if it 'stabilizes'? I've already suffered a 4-day downtime this month, can I claim credit from these clowns?
Click to expand...

It was just an exchange upgrade. You have most likely been switched from a DSLAM to MSAN. Looking at your stats they have also put you on interleave (ASSIA DSM read this if you are not sure - http://mybroadband.co.za/vb/showthread.php/793949-Telkom-enabling-ASSIA-and-driving-me-nuts). You can ask telkom to change your profile back to 4mb or just wait untill ASSIA moves you automatically after a while.

Use this Notice board instead
https://ssl-1.ipact.telkom-ipnet.co.za/pubcgi/internal/NBView.pl
 
Last edited:
ADSL down since Sunday. Just received an sms as well. Same story with the noticeboard. MWEB says there's a 7 to 10 working day turn around time. Can't wait to switch to frogfoot Fibre.
 
krustyrsa said:
Garsfontein was on there last week if I'm not mistaken
Click to expand...

So spoke to the guys at Telkom to try and get an update and apparently it's a group issue (affects a number of people). Cable theft apparently. No clue how long it's going to take to fix it.
 
Everyone who has trouble with their Telkom DSL line should ask for a 3G or LTE Sim that is link to your account. If your DSL is off you will still be able to connect wirelessly. :)
 
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