Telkom Using incorrect month

[bchip]

I noticed today that Telkom is depleting my August month data (from 51,200 to 36,717),
however my still July data is still unused (still at 51,200).

Seems something worth checking if you have Telkom subscription.

 

[bchip]

August data almost up, July's untouched

3 follow ups later, still not even an acknowledgement from their side...

 

[bchip]

Started the month with a finished balance and yet last months wasnt used
Definitely some logic went wrong

 

[sjm]

Started the month with a finished balance and yet last months wasnt used
Definitely some logic went wrong

View attachment 691685

You were comparing "Inclusive SmartBroadband Data" to "Recurring LTE/LTE-A Anytime Data", which seem to be different allocations.

I don't know why it's using the Inclusive SmartBroadband Data, rather than the Anytime data but the depletion rules seem to be correctly applied for the data type.

 

[bchip]

You were comparing "Inclusive SmartBroadband Data" to "Recurring LTE/LTE-A Anytime Data", which seem to be different allocations.

I don't know why it's using the Inclusive SmartBroadband Data, rather than the Anytime data but the depletion rules seem to be correctly applied for the data type.

The order is
Package A (Inclusive Data) - 50GB - July 2019
Package B (Recurring Data) - 50GB - July 2019
-
Package A (Inclusive Data) - 50GB - Aug 2019
Package B (Recurring Data) - 50GB - Aug 2019
-

Its the 50 + 50 GB special so you could 100 GB per month.

It doesnt make any logical sense using Package A from July, then once done use Package A from Aug
and then completely ignore all the other packages from July