Telkoms verifyadsl webpage for self install.

[Neilhopwood]

Hi there
So I have a valid order number and a valid phone number for my new DSL line.
I am required to enter both to ensure my ADSL is working which I do.
Then I get a message along the lines of:

SUCCESS

Your request for ADSL failed.
Your DN number and your order number are unknown.
Please try again

I have logged onto my Telkom account page and tried several of the order numbers on there with the same, failed, result.

Should I be worried. Do I have to sit on hold for another 30 mins to find out?

Help and experience appreciated on this one.

 

[medicnick83]

I did a self install today and the site and the install worked fine.

 

[Hummercellc]

make sure you change the last digit to 4 of your order number if it is a 7, 8 or 9 so it becomes -24 and all should work..... telkom have not even figured this out yet sigh!

 

[NarrowBandFtw]

two things i hit when doing it recently:
1. change your router config if you are using your own ISP (i.e. not TelkomInternet) user guest@telkomadsl password guest
2. the order number to use is the one in the sms that tells you you now have adsl, other order nr's are useless, also until you have said sms the verification tends to fail

hope this helps

 

[mercurial]

Their authentication server was down a few days ago and resulted in many failed verifications. It is up and running now.

 

[Neilhopwood]

Thanks for all the tips peeps. I tried again last night via 3G and for some reason it worked without doing anything different.