I did manage to get through eventually last night, the guy I spoke to was very helpful... he suggested I change profiles, which didn't help. I didn't phone back after, I was tired and frustrated. My latency has really been terrible for the last week, was worst last night, almost as bad today. I only use my HSDPA for gaming, and its always worked fine. My 600-800ms latency has now become 3000-5000ms latency, with what seems to be a lot of packet loss... very frustrating.