Terrible

This is how iBurst impacted my life this weekend:

I was supposed to:

1) Launch an Android app this weekend, not happening cause iBurst cannot stay connected long enough for me to download 52mb.
2) Test important API, not happening cause the requests time out.
3) Update an all important API, not happening cause i am not able to ftp a 20mb api.
4) Send an article to an important advertising company, not happening cause my email does not send.
5) Make a few important strategic calls before advertising rolls out, not happening cause iCall is dropping calls after about 5-10 seconds
6) Skype my brother who is terminally ill in hospital, not happening cause Skype drops calls


How did iBurst help me?

1) They asked me to upgrade firmware... no difference
2) Told me my miserable speeds are normal.
2) Wanted to tie my antenna with a piece of wire
3) Updated firmware again
4) pointed my antenna to an overloaded base station with no line-of-sight
5) Updated firmware again
6) Left my house with my connection being worse off than before
8) My iCall is now not working AT ALL.
7) Ignored me from there on...


iBurst is:

1) Spineless
2) Heartless
3) Selfish
4) Sly
5) Underhanded
6) Unprofessional
7) Useless
8) Ineffective
9) .... need i say more?

If anyone would like me to add to the above list, please ask... i can elaborate.
 
Buy R200 airtime and load some data on it, get your work done. Also, end contract since they breached the terms of service.
 
Let them know that you view this as breach of contract (unable to use existing services), and that you want to cancel your contract without any penalties, and take it from there.
 
Johnatan56 said:
Buy R200 airtime and load some data on it, get your work done. Also, end contract since they breached the terms of service.
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i did load data on my mobile device, and i am in the process of finalizing the said items required to do this weekend, no help from iBurst though.

I wish i could end the contract. But i get the feeling that iBurst will deny me that right, and i do not have the time, nor the money to take this further. Actually, every second spent typing these posts is a waste of time. Time i could have spent with my family.
 
The_Librarian said:
Let them know that you view this as breach of contract (unable to use existing services), and that you want to cancel your contract without any penalties, and take it from there.
Click to expand...

How do i go about this? just email them? cause they never check there support inbox.

I can't phone them either, cause there is never someone with authority that is willing to handle the issues, it is normally an incompetent soul on the other end, spewing out the garbage he was taught in their inapt training center.

... but on a less insulting note... how would i go about cancelling this service? Is there grounds for me to call a "Breach of Contract" here?
 
This sounds all too familiar. I went through a similar falling out with iBurst, over similar problems. This is what happened to me:

My connection was perfectly stable and fast, using just a 1mb usb modem. Then, despite nothing changing on my side, the connection became more and more unstable while slowing down at the same time. I spoke with iBurst, who recommended an omni antenna with desktop modem, and I went through that process at my cost. Omni antenna worked for a while, but eventually things went bad once more. Fought with iBurst, and they sent out a technician who was all talk with no results. Complained once again and they eventually sent out a competent technician (who I'm told no longer works with iBurst these days), and at iBursts cost, a flat panel antenna was installed and pointed to a less busy, more distant base station. Things were fine for a few months, and then it went bad again. All this, over a period of 4 years, with the service heavily deteriorating during these last 2 years.

I considered most options available in order to get out of the contract, but I quickly realised that it was futile. They WILL NOT let you go without having you pay a cancellation fee. The CPA is a useless piece of c^@p that will not help you unless you go the legal route, which is time consuming and expensive. Chances are that you will probably need to wait until your contract is up, and then you would need to make sure to cancel a month ahead of time so as to avoid nasty surprises. However, I wish you the best in your crusade, and I truly hope that you can come out of this better off than I (and many others) did.
 
I had the same issues, I had a 2 meg modem without any issues for about a year, then in the last year or so it started to get slower and slower with more frequent disconnects. Logging a call with Iburst prompted them to send a person over and pitch an antenna where even he could only at the best of times get 1.4 megs, they also wanted to charge R1600 to install this antenna.
I got off the phone and placed and order for an ADSL line, yes it took sometime but it is finally installed and I cancelled with iburst, this is my last few days with them hopefully.
 
Lupus said:
I had the same issues, I had a 2 meg modem without any issues for about a year, then in the last year or so it started to get slower and slower with more frequent disconnects. Logging a call with Iburst prompted them to send a person over and pitch an antenna where even he could only at the best of times get 1.4 megs, they also wanted to charge R1600 to install this antenna.
I got off the phone and placed and order for an ADSL line, yes it took sometime but it is finally installed and I cancelled with iburst, this is my last few days with them hopefully.
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Mind boggling how they do not see the seriousness of all these clients leaving...
 
Polemus said:
Mind boggling how they do not see the seriousness of all these clients leaving...
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Not sure they care... Read this thread and had a chuckle at your expense I am afraid with the whole firmware upgrade thing. I got the impression you did it a few times with the predictable minimal or zero improvement. Went down a similar road with the company a few years back - switched to Cell C through MWEB and have never looked back since. I cannot begin to describe the joy of browsing that first night when I discovered what a proper connection was capable of.

If I were you I'd have cancelled that contract ages ago - all you seem to be about to achieve with your fighting is a stroke! :D
 
I don't get why you have to pay 4000 cancellation? They couldn't provide you with a service.
 
Polemus said:
yup... and to top it off, my iCall is again not working to day :(

un the upside :) my dsl is being installed tomorrow :)
Click to expand...

Good on the ADSL install, you will see what it is like to have a stable connection. I was amazed my ssh connections to work were stable and quick :-)
 
Held on the line for around 20 min's to get my iCall sorted, the guy answered and acted as though he could not hear me, then he dropped the call. All this was done from my mobile, cause iCall is not working
 
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