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- Thread starter marine1
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Hehehe Mail still "receiving", but i know I should have gotten at least 1 mail today, and nothing has come through yet.
So you are not alone.
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Ok, so my mail that I sent from GMail just now came through. That doesn't explain why no other mail was received.
The one explanation is that I'm unimportant and no one loves me.
The other explanation is that it somehow got lost, OR some weird way, my mail will come through later.
Is anyone else "missing" mail?
So you are not alone.
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Ok, so my mail that I sent from GMail just now came through. That doesn't explain why no other mail was received.
The one explanation is that I'm unimportant and no one loves me.
The other explanation is that it somehow got lost, OR some weird way, my mail will come through later.
Is anyone else "missing" mail?
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The email I sent from my gmail returned with a 550 Junkmail rejected message so I haven't received anything at all. I tried again right now and the mail was returned again this time much faster.
Tried sending a mail to my gmail, and it just popped up now in my gmail inbox.
So sending successfully now but not receiving anything :-(
Tried sending a mail to my gmail, and it just popped up now in my gmail inbox.
So sending successfully now but not receiving anything :-(
Hi guys
I was expecting a bit of a bashing in this thread, so thank you for keeping it civil and being so understanding. It might sound like a cop-out, but there is honestly nothing much that can be done to speed things up when hardware fails, and some of the disks get corrupted.
After replacing the disk and the raid controller (just to be sure, and I had the battery backup replaced at the same time) I had to recompile perl, which took a long time, then recompile apache, install whm/cpanel and so on then restore the accounts. It's a process which can only go as fast as it goes. There's no rushing it, speeding it up or anything like that. And then there's the phonecalls, cellphone calls, SMSes, mybb PMs, twitter updates and bricks with notes thrown through the window to deal with at the same time.
I had one irate client shouting at Gaye on the phone, wanting to know why we don't keep backups. It took a lot of self-control for Gaye to explain that -- while we do make daily backups of accounts -- we don't keep a few backup servers on a shelf somewhere to quickly bring online in case of problems.
Another client was very unhappy that he was losing "thousands of rands" of sales every hour... from his website for which he is paying R30 a month. If your website is generating thousands of rands an hour, PLEASE don't host it on an entry-level R30-a-month shared hosting package! We have a large range of fully-managed VPS and dedicated servers available, with backups every hour.
That's not to say that we treat the R30-a-month client -- or her website -- with any less attention. Every website we host is important to me, even the large number of websites we host for free. They get every bit as much attention as the chaps with a dedicated server or two.
What I'm trying to get at in this long-winded missive, is that I understand what you've gone through today. It has been extremely painful for me to see all of your websites down for so long. We are going to have a long, hard look at how we can prevent something like this from ever happening again.
If anyone continues to see anything wrong with their sites (we're busy working on the cpanel problem and the email problem right now) please send an email to support@texo.co.za
I was expecting a bit of a bashing in this thread, so thank you for keeping it civil and being so understanding. It might sound like a cop-out, but there is honestly nothing much that can be done to speed things up when hardware fails, and some of the disks get corrupted.
After replacing the disk and the raid controller (just to be sure, and I had the battery backup replaced at the same time) I had to recompile perl, which took a long time, then recompile apache, install whm/cpanel and so on then restore the accounts. It's a process which can only go as fast as it goes. There's no rushing it, speeding it up or anything like that. And then there's the phonecalls, cellphone calls, SMSes, mybb PMs, twitter updates and bricks with notes thrown through the window to deal with at the same time.
I had one irate client shouting at Gaye on the phone, wanting to know why we don't keep backups. It took a lot of self-control for Gaye to explain that -- while we do make daily backups of accounts -- we don't keep a few backup servers on a shelf somewhere to quickly bring online in case of problems.
Another client was very unhappy that he was losing "thousands of rands" of sales every hour... from his website for which he is paying R30 a month. If your website is generating thousands of rands an hour, PLEASE don't host it on an entry-level R30-a-month shared hosting package! We have a large range of fully-managed VPS and dedicated servers available, with backups every hour.
That's not to say that we treat the R30-a-month client -- or her website -- with any less attention. Every website we host is important to me, even the large number of websites we host for free. They get every bit as much attention as the chaps with a dedicated server or two.
What I'm trying to get at in this long-winded missive, is that I understand what you've gone through today. It has been extremely painful for me to see all of your websites down for so long. We are going to have a long, hard look at how we can prevent something like this from ever happening again.
If anyone continues to see anything wrong with their sites (we're busy working on the cpanel problem and the email problem right now) please send an email to support@texo.co.za
Thanks for the great explanation Steve, it's probably been hard day for you guys Texo, but your service in the past speaks volumes for how most of us know you treat each problem with the best attention possible. (hence needing to clone you
)
Having said that , I do hope something can be done to make these situations less of a burden on yourself and obviously your clients.
My mail from this morning is trickling in slowly, so things seem to be on the right track
)Having said that , I do hope something can be done to make these situations less of a burden on yourself and obviously your clients.
My mail from this morning is trickling in slowly, so things seem to be on the right track
Thank you for the detailed explanation and amazing support Steve. We (on this forum at least) never had a reason to bash you. These things as irritating as they are, are not inevitable ... even Vodacom and MTN went down recently as well as Telkom Midrand.
We're just happy you sorted it out and got it all up again. I'm glad my site is up ... and am seriously considering moving to semi-managed server, but need to just ensure I can cover the cost first ... but it is an essential move.
I know what you are going through ... I am trying to set up a local test server for another Magento install, and no matter what I do (I have tried Xampp, Zamp and Zend) and I can get it to install fine, but no matter what I do ... when I try log into the backend ... it just refreshes and goes back to the login screen. But when I use the wrong login details, then it tells me it isn't working as normal. I'm pulling my hair out over this because I need to start designing this damn website
So once again Steve, thanks for your hard work and dedication.
I have been a client of Texo for two years now. The service is top notch and i host all my clients there.
How do you work it ... do you have a managed / semi-managed server and you give your clients their own folder, or what?
I might have a client I want to host, and might as well stick it on the same site as my Digital Addiction.
Steve ... your inputs?