I don't believe it... I phoned the help desk (while the card was still flashing red) and switched to 3g only profile (as per standard help desk instructions)
-Now believe me that I tried this at LEAST 4 times by myself tonight!
And yes, as murphy would have it, it switched to 3G.
I asked the operator if she pressed the "magic button" for me, but she said no. hmmm
I hope things are sorted for tomorrow, most of todays problems were fixed by 4:30 according to the operator.