(Not referring the TCG deliveries to your front door. Referring to TCG Branches)
TL;DR
The Pudo System or TCG to TCG walk in system at your branches is broken and a tedious and frustrating experience which makes zero sense. I have experience this now at more than one branch. Hate having to go fetch a parcel.
Anyone else have a similar frustrating experience fetching a parcel at TCG branch?
The Process:
At the local branches there are usually one or two people doing everything, most of the time clicking away on their extremely slow computers, asnwering the phone and not being able to multi task. Takes ages for them time find someones parcel. Their system uses a combination of TCG Tracking Numbers, Pudo Locker Tracking and Name and Surname only giving you a call.
1. Someone sent you a parcel using Pudo.
You are supposed to get an sms but 80% of the time you don't get an sms.
Someone at TCG phones you to tell you your parcel is there.
2. You go to collect it. But first you wait for the 3 people in front of you. Who are currently also waiting and fighting with the system. Frustrated.
3. 15 minutes later is your turn. You stumble over all the parcels scattered around the little TCG office floor. THe assistant waits for you to start talking without looking up from the computer screen, smoke coming out of his ears.
4. They ask for a tracking number. You give them the tracking number the sender sent you if you were lucky or you just give a Name and Surname because they phoned you and did not provide a reference number.
5. While they ask for that they first do some other things on the computer. Then someone else says they first need to use the computer (even though there are two), then you wait, the TCG assistant waits for the other assistant, then finally he get access to the computer again. This process gets repeated throughout the process.
6. Then finally someone goes to the back which is easily accessible by anyone walking in as well, there they start looking for your parcel among 100 of other parcels scattered around the room. Then you finally go into the back as well to help look. Great, WE found your parcel.
Back to the front computer waiting for the other assistant to stop using it while the other one is using it. Crazy I know.
7. Now they ask for the locker pin. Of course you did not get an sms. They are sorry. They go on the system. This takes a while as in between other person uses computer as well. Now they confirm your phone number. Great. They sending you an sms now. THere is no reception there, so you walk like a hobo up the driveway. Great, now you get an sms. Time to walk back like a wonga addict.
8. You got an sms and ready to give a pin. Now the assistant is first looking for a piece of paper you need to sign and write your PIN on. THe paper are lost somewhere under one of the boxes stacked around. Found it! Great. You sign and you write down the pin.
9. Back to the computer. This takes a while as other person quicly need to do something as well.
10. Sorted. You can now leave and thank you for your patience.
11. I hate receiving a Pudo parcel.
Courier Guy, if you read this, FIX YOUR WALK-IN / LOCKER SYSTEM, IT IS NOT WORKING!
Not such a smart locker system.
/sips coffee
