The Courier Guy / Pudo - A Broken System and Frustrating Experience

I must say that I don't miss pudo. It's nearly 3 months since moving over to BobGo and trying to get my balance in my prepaid Pudo account paid out has proven to be next to impossible. Just over R50 in my pudo account which I'll just leave and use eventually.

Since moving to BobGo I've sent 170 orders via their service at a total cost of R17 289. Pudo would have worked out slightly cheaper but the convenience of having the courier collect from me instead of driving around looking for open lockers negates any of these savings. Their integration is also better with tracking now directly on my website instead of going to the courier company website.

My free delivery costs me on average ±R20 per order across all orders received. Average order value is over R850 so it works out to less than 2.5% per order to offer free delivery on orders over R800.

For the odd courier service pudo is perfect, but for an online store looking to grow it just doesn't work out to use them.



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Leisure Larry said:
Show me a cheaper available option than locker to door or vice versa.
When the system is fixed, it just works
Use RAM as a back up @ R99.

Show us something better
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BobGo

Sometimes it's cheaper than pudo.

Some of my recent BobGo bookings.

Local door to door for R60

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Door to locker any size Main cities for R60.

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Door to door Main cities for R85 up to 10kg.

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For my business, I need a turnaround time of max 2 days to complete delivery. Advantage I have with PUDO/TCG/RAM, they are prompt, mostly delivered by next day @ economy rate.
 
Leisure Larry said:
For my business, I need a turnaround time of max 2 days to complete delivery. Advantage I have with PUDO/TCG/RAM, they are prompt, mostly delivered by next day @ economy rate.
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This was over the new year.

They don't collect on weekends.

Booking date Saturday 28 December

Collected from Somerset West on Monday 30 December

In locker in joburg on Thursday 2 January

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During the busy Christmas period.

Booking date Friday 20 December

Collected from Somerset West on Friday 20 December

Delivered to customer in joburg on Monday 23 December.

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Local parcels are next day but sometimes they do go out for delivery on the same day

Bookings made before 2pm are collected on the day. After that its next day collection.
 
airborne said:
It seems fine but that message is ominous considering it’s Pudo, the last time they fkd things up some people got really burnt.
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You can trust the TCG devs to fk it up!!
When I got to the Pudo locker this afternoon the courier was there trying to collect parcels, the system was not working and someone was trying to remote into the OS to fix it up, their lockers run on Windows...
The courier couldn't get the lockers to open but he took my parcel and it'll get scanned in at the depot.
 
It would be great if PUDO allows for notifications on when a certain locker is available. Rather than me logging in and checking every 12 hours :(
 
Dee96 said:
It would be great if PUDO allows for notifications on when a certain locker is available. Rather than me logging in and checking every 12 hours :(
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I've been thinking that same thing it's profoundly stupid that they don't have that implemented yet. If it’s a busy locker you might have to try 4 or 5 times till a locker becomes available. Just let us pre-pay for the locker and once it’s available send a notification.
 
Pudo stuffed me, the sender, around for a couple of weeks with a "no space at locker " message. After awhile they offered to deliver which was not convenient for the receiver as he was a hotel guest, but accepted. But how can there not be a locker available for weeks in Sea Point, Cape Town? After 48 hours or so, if you don't collect your parcel it's removed from the locker.
 
I've been very impressed with Pudo, despite the horror stories. Used them for both sending and receiving parcels, and even got my Amazon deliveries to a locker just around the corner from my home ... zero issues so far.
 
Londo said:
Pudo stuffed me, the sender, around for a couple of weeks with a "no space at locker " message. After awhile they offered to deliver which was not convenient for the receiver as he was a hotel guest, but accepted. But how can there not be a locker available for weeks in Sea Point, Cape Town? After 48 hours or so, if you don't collect your parcel it's removed from the locker.
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Did you forget what time of the year it is?
 
We normally have no problem with them. But this time we have. Been "delivered" to their locker, then in transit, then at a hub, then out in transit, then again out in transit, then at hub, then "delivered", then undelivered and at hub, currently out in transit for the last 18 hours.
 
airborne said:
It's hard to beat the price and convenience of Puddo, I've never had any lost parcels
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1. Looking at the Pedo site, I see they charge the same rates for kiosk to door than what I get door to door
2. How is it more convenient to get dressed get in your car and drive for kilometers at a possible additional cost of fuel, you lose time and money, whereas there is an option to only stop even take one footstep forward and be seated and hand the parcel to "the courier guy"?
3. You have never had any lost parcels? You set the bar quiet high I see
 
Calkem said:
1. Looking at the Pedo site, I see they charge the same rates for kiosk to door than what I get door to door
2. How is it more convenient to get dressed get in your car and drive for kilometers at a possible additional cost of fuel, you lose time and money, whereas there is an option to only stop even take one footstep forward and be seated and hand the parcel to "the courier guy"?
3. You have never had any lost parcels? You set the bar quiet high I see
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Some people don't have time to sit around all day hoping and praying that the Courier will pitch up, being able to drop something off is a huge convenience. I don't know why they make kiosk delivery more expensive, I would've thought that they would prefer that because the kiosks have much more storage space than lockers
 
RedViking said:
This reminds me of the Absa ATM not too long ago:

View attachment 1786027
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Weird thing is I had full access to everything on the PC. Had paint open, wrote them a letter in it., Then didn't save it. And played around to see what's possible, and it had full admin permission. So closed that error message, and tried starting the pudo client from the desktop, that didn't work. But was able to start it from the main menu, but it crashed to a whitescreen
 
ectoplasm said:
Weird thing is I had full access to everything on the PC. Had paint open, wrote them a letter in it., Then didn't save it. And played around to see what's possible, and it had full admin permission. So closed that error message, and tried starting the pudo client from the desktop, that didn't work. But was able to start it from the main menu, but it crashed to a whitescreen
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Hope they can get their ducks in a row, because if done right, it is a really nice system. Wonder sometimes why companies like this do not invest in getting a proper system and software designed. By now they should have the capital?
 
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