The negativity towards Cool Ideas

Cowboy619 said:
Websquad
Click to expand...
They are still relatively small and compact allowing for the amazing service. Lets see how they scale out when they get to the subscriber levels CI has. That will be the acid test to see how well their support stands up.
 
AfricanTech said:
Which other ISP provides the level of access and feedback that Cool Ideas provides via MyBB?

I am genuinely curious since I don't interact in depth in other ISP threads
Click to expand...
Websquad says hi
 
SAguy said:
Some people who are anti-CISP are as bad as some atheists, more obsessed with the bible than actual Christians. Without something to moan about they don't have anything to contribute.
Click to expand...

Interesting direction you took this :)
 
dj2381 said:
Who said back in the day?, I changed ISP's the end of December, I stayed on much longer than I should have thinking things would get better, stop being so loyal to an ISP, it's sad.
Click to expand...

Look, If I have genuine issues with CISP, I will complain; or move if not sorted. But why it sad to support an ISP you think is being attacked unfairly?
 
dotdan said:
I am really getting so tired of reading the negative, toxic and sometimes vile comments lately.

Every second post or comment is someone attacking CISP, but even more worrying attacking the representatives personally. Just ugly human nature. You would not talk to someone like this when you are face to face with them, but somehow it is ok to spew vile comments when you are behind a computer?

This cancel culture that is running across social media lately is not constructive, in fact it is harmful to both customers and business.

Cool Ideas one of the most loved ISP's of a year ago, has befallen some hard times recently with DDOS attacks, Poor call center performance, lack of communication and a few other niggles.

Now I am not here to defend CI at all. I have had a few irritations with them over the last year and I too have jumped on a few bandwagons. Yes, they can do better in terms of their customer support and the way they communicate, perhaps get in someone to really drive that customer experience home from within the company. Whatever.

But attacking these representatives on a personal level needs to stop. Nobody gives you the right, no matter how much money you spend a month, to attack and belittle another human being.

Show me any other ISP where they sit and post way into the morning hours trying to help people with latency or streaming issues? Just the other day I noticed posts from them at 3AM! Who does this? Do not think for one second they are not concerned or passionate about their business.

Those who complain about prices, move on. Find another ISP that fits your budget, it is your prerogative. CI has always been a tad more expensive than other ISP's and I for one believe it justifies their infrastructure and the internet experience they provide us. They did not have a great 2019, any company has ups and downs. Most of it was not even their fault.

Time people conduct themselves better whether face to face or behind a pc screen. I want to be part of community that drives the best possible internet experience a company can provide in SA. We have enough crap we have to deal with daily, lets not get on MyBB every day to spew more negativity and hatred.
Click to expand...

Not sure I agree with your point, especially given the *******-ish nature with which the representative address complaints and criticism, instead of fixing the issues.
My2CW
 
r00igev@@r said:
I used to work for a token-ring network company before they went titsup because of Ethernet. But the support that they provided was awesome. They was no limit to the support. Every company that I have worked at since then has always placed barriers in place for support, such as you spending to much time on that or you wasting money and we have to stop it. Cool Ideas comes close to providing support like Madge Networks and I think they do an excellent job!
Click to expand...

0*NKYrgfVLfz1BgGmr.jpg
 
Splinter said:
A question - are you and, @cavedog etc in any way affiliated to websquad?
Click to expand...
I can't answer for them, but I will admit, Websquad is very jacked, and the quality of their feedback is always on par. I have collaborated with Carl @ Websquad before (as people in our industry do) and he is extremely knowledgeable, passionate and responsive.

As for @cavedog - he is just an internet junkie :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X