IIRC the mother wasn't trying to enter through the back door of the toilets. The main door to the mens toilets was blocked off. I assume an emergency door would view to the outside. What makes you think the mother was trying to enter through an emergency door?Yes, I'm well aware. Do emergency doors open from outside? The next logical step to take when a door doesn't open and someone behind the door is in danger is to break it down.
The manager did nothing wrong in this instance (my opinion).
