Greetings all,
I have a Xiaomi Mi 5, I need to do a factory reset on it, but have been struggeling.
Firstly, it says the No Sim, but the sim is inserted correct.
Secondly,I need to update the MIUI to the latest in order to do the Reboot factory reset. I tried to do it thru the Updater app,but it says no updates available. So I downloaded it on PC, transferred to the device, unzipped it. When I manually update it, it doesn`t see firmware update folder. I have followed it step by step but its not successful.
When I do a Factory reset, it ask for my Mi Account password, when i enter it,it says password incorrect. I then change the password via Forgot Password, and create a new one, the after that it still says password incorrect.
What support centre should I contact, I have been without network coverage for a few days already, so phoning someone wont work. Please help with some advice. Thanks