The truth about Openweb

"I see you have also asked for an advanced downgrade to be processed on the 1st August 2014.

I see you are also requesting a change of the structure of your account from uncapped to capped and there will be a drop in your monthly expenditure.
With such a change we will need a months calendar notice to re-create your new request.
Downgrades department will liase with you further in this matter."

change to my monthly expenditure? WTF! so if upgrade is that not a change to my monthly expenditure?
 
dasdk said:
"I see you have also asked for an advanced downgrade to be processed on the 1st August 2014.

I see you are also requesting a change of the structure of your account from uncapped to capped and there will be a drop in your monthly expenditure.
With such a change we will need a months calendar notice to re-create your new request.
Downgrades department will liase with you further in this matter."

change to my monthly expenditure? WTF! so if upgrade is that not a change to my monthly expenditure?
Click to expand...

Un-be-lievable.

And reeks of unprofessionalism.

Are they now trying to skirt around the below to extort more money?

remola said:
How to ESCAPE OPENWEBwith the least amount of loss and financial loss!!!!!

So recently I had to run the gauntlet with trying to get away from OpenWeb and as many other people on this site can attest to. And as you'll be able to pick up from the mail trail that I will add, I'm being forced to pay OpenWeb for another month even though as far as I'm concerned all evidence points to the contrary.

So I decided to do my utmost to ensure that EVERYBODY that would like to GET OUT OF THEIR OPENWEB ENSLA.......... sorry, I meant to say CONTRACT, got to do that simply and WITHOUT CONFUSION.

So follow these steps as it was clearly told to me by ATHOL WESSELINK(OWNER OF OPENWEB) when I phoned him on HIS PERSONAL CELL PHONE(and YES I DO HAVE HIS PERSONAL CELL NUMBER), and laid out in the email correspondence with OpenWeb, to unsure that you dont find any unexpected barriers to your exit from OpenWeb.

Follow These Steps Clearly and Properly and accept that if you follow the following steps you will only pay a further R58 to OpenWeb as opposed to the alternative of another months full contract payment for a service that might or might not leave you feeling like you want to go into the shower to scrub yourself down with a steel brush and turpine:

1. Immediately email [email protected], [email protected] and very clearly request you internet service downgraded to a 1GB GOLD CAPPED R29 ACCOUNT as of the very first of the next month!

2. Post the email request on the OpenWeb MyBB discussion page to ensure that your request cannot get lost by accident or misunderstood by any of the OpenWeb support or management team.

3. Post the reply from OpenWeb on the OpenWeb MyBB discussion page to make sure that OpenWeb cannot, by accident, forget any email statements that they make to you!

4. On the first of the month, day one of your first month as a R29 1Gb GOLD CAPPED ACCOUNT holder email [email protected] and [email protected] and give your one CALENDER MONTH NOTICE PERIOD stating very clearly that your last day with OpenWeb will be last day of the month.

5. Post your email and the response from OpenWeb on the MyBB OpenWeb page to ensure that there is no miscommunication or misunderstanding between you and OpenWeb, and the forum members can be witness to the discussion.

6. THIS LAST PART IS VERY IMPORTANT: DO NOT TELL THEM THAT YOU ARE PLANNING TO LEAVE OPENWEB, TELL THEM THE DOWNGRADE IS TEMPORARY(Which isn't a lie because soon your downgrade will become a cancellation)

So after everything, you'll end up spending R58 in total for two more months at OpenWeb, as opposed to R300, R400 or MORE for a SINGLE MONTH

Remember to POST ALL YOUR CORRESPONDENCE with OpenWeb, otherwise confussion can set in(BY ACCIDENT OF COURSE)
Click to expand...
 
Sinbad said:
Ja but nothing ACTUALLY changed there ;)
Click to expand...

Well, no. Back then there was a definite improvement in performance. I went from Standard Uncapped that couldn't get more than 3kb/s download speeds to an account on the VB backbone that performed like true uncapped.
 
envo said:
Told you this will start happening like it did with MWEB
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But instant upgrade. Mind boggles.

MR BIG: You are allowed to gief me instant more monies
MR BIG: You are not allowed to gief me instant less monies

Fail?
 
This is ridiculous, Surely there is some policy in the CPA that prevents them from doing this? I'm shocked!
 
Lynx_ZA said:
This is ridiculous, Surely there is some policy in the CPA that prevents them from doing this? I'm shocked!
Click to expand...

He thinks so but hasn't responded to any messages since his post:

GoofySmurf said:
I recently won a CPA case against openweb, their contract says you must send any cancellations to [email protected]. But CPA states that you can let anyone at the company know and they must process it as you cannot contract out of law that clause in the contract is invalid/illegal.

Once CPA got involved they were quick to jump and resolved my query and refunded my money in 3 days.

http://www.westerncape.gov.za/general-publication/national-consumer-protection-act
Click to expand...
 
I ve recently experienced the truth about OpenWeb
 
07_10 said:
Greed, perhaps?
Click to expand...

I don't know... I can't speculate, but I wish "MR" would just tell us what is going on and why he is letting his company get bad mouthed like this...
Personally, I'd never let something I put so much effort / money into go down like this... but that is just me.
And his staff should be working super hard to correct things.
 
gdiza said:
I don't know... I can't speculate, but I wish "MR" would just tell us what is going on and why he is letting his company get bad mouthed like this...
Personally, I'd never let something I put so much effort / money into go down like this... but that is just me.
And his staff should be working super hard to correct things.
Click to expand...

When I started the cancellation process as I informed them I would consider their service again if I wasn't sufficiently happy elsewhere. After this process I will never ever consider using them again. It's how companies deal with you when things go south that matters and I've seen all I need to see from them.
 
Some say Openweb is actually a guy with an Afrihost account sharing his login details.
 
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