There is a real latency problem.

Has anybody had any luck getting a resolution with this? I was told that no problem was reported and some vague line about "shaped vs unshaped" as if that explains the trainwreck of an internet connection we've experienced since last week.
 
This could be the cause:

Severity 1 Network Faults latest
Call Reference ID : STT000000004713
Failure Type : Network Failure

Problem Description : Line down from Rosebank to Hong Kong

Time Down : 2 May 2006, 20:00:00

Impact : All customers might experience slow International browsing

Site : Rosebank

Services Affected : All customers

Updates : 2 May 2006, 20:13:15 coghlac
Our technicians are busy investigating.

2 May 2006, 21:45:03 coghlac
There is a cable break at Melkbosstrand - our technicians are attending.


Cause of Failure : Cable Break


Status : New
 
Looks like it's fixed.

Just for once I'd like to report a problem and have them acknowledge there's a problem! Is that too much to ask?
 
Look at my IS account's latency:

PING www.webafrica.co.za (196.31.65.20) 56(84) bytes of data.
64 bytes from ns10.pcnets.co.za (196.31.65.20): icmp_seq=1 ttl=105 time=569 ms
64 bytes from ns10.pcnets.co.za (196.31.65.20): icmp_seq=2 ttl=105 time=530 ms
64 bytes from ns10.pcnets.co.za (196.31.65.20): icmp_seq=3 ttl=105 time=508 ms

So now I can't even play local games with my IS account anymore!!
The only thing the IS account can be used for is p2p apps.
 
Pinging saix.net [196.25.1.200] with 32 bytes of data:

Request timed out.
Reply from 196.25.1.200: bytes=32 time=625ms TTL=238
Reply from 196.25.1.200: bytes=32 time=625ms TTL=238
Reply from 196.25.1.200: bytes=32 time=625ms TTL=238

Ping statistics for 196.25.1.200:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 625ms, Maximum = 625ms, Average = 625ms


:/ :/ :/
 
Tracing route to www.yahoo.akadns.net [68.142.197.88]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 293 ms 358 ms 290 ms dsl-146-0-01.telkomadsl.co.za [165.146.0.1]
3 362 ms 359 ms 289 ms rndf-ip-er-2-fe-12-0-1-610.telkom-ipnet.co.za [1
96.43.10.181]
Click to expand...
It's not just IS...
 
Its horrible ... I been trying to play BF2 locally
IS - Openweb

Games.saix.net

Reply from 198.54.202.66: bytes=32 time=667ms TTL=237
Reply from 198.54.202.66: bytes=32 time=634ms TTL=237
Reply from 198.54.202.66: bytes=32 time=629ms TTL=237
Reply from 198.54.202.66: bytes=32 time=635ms TTL=237
Reply from 198.54.202.66: bytes=32 time=631ms TTL=237

Ping statistics for 198.54.202.66:
Packets: Sent = 45803, Received = 45433, Lost = 37
Approximate round trip times in milli-seconds:
Minimum = 408ms, Maximum = 4243ms, Average = 584ms

Surfing is a real pain at the moment, only thing I seem to be able to do is P2P, and then thats only at night ...
Daytime is worse than swimming through Molasses...
Nightime is prettymuch a crappy rollercoaster ride, lots of slow ups and just many unsatifying downs ...

I dont know if its IS or Telkom ... eitherway this ADSL seem to be going from bad to worse ...
 
Since it seems to be affecting everyone, my guess is Telkom.
 
Yep same, everything local is shafted for me on IS, Even Nukecap VPN :(


Int is fine though.....Hope this is sorted soon
 
I just had a thought - what if this is the shape of things to come? (Pun not intended).

The new ICASA regulations have yet to come into legal effect, but what if Telkom is laying the ground work for a lower quality of service to go along with their new price cuts?

It wouldn't surprise me at all if Telkom was shafting consumers to protect their ridiculous profit margin.
 
Can ping openweb, which is in durbs @ 33ms but games.saix.net @ 480+ms on a IS via openweb account... :(

Pinging www.openweb.co.za [196.35.64.184] with 32 bytes of data:

Reply from 196.35.64.184: bytes=32 time=34ms TTL=54
Reply from 196.35.64.184: bytes=32 time=34ms TTL=54
Reply from 196.35.64.184: bytes=32 time=31ms TTL=54
Reply from 196.35.64.184: bytes=32 time=34ms TTL=54

Ping statistics for 196.35.64.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 34ms, Average = 33ms


Pinging games.saix.net [198.54.202.66] with 32 bytes of data:

Reply from 198.54.202.66: bytes=32 time=484ms TTL=237
Reply from 198.54.202.66: bytes=32 time=482ms TTL=237
Reply from 198.54.202.66: bytes=32 time=483ms TTL=237
Reply from 198.54.202.66: bytes=32 time=484ms TTL=237

Ping statistics for 198.54.202.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 482ms, Maximum = 484ms, Average = 483ms
 
I'm getting the same problem at the moment. I have a SAIX account with WebAfrica and my pings on Battlefield2 went from 30-50 to about 300-400ms. It was still fine last night but something is seriously wrong at the moment. It wasn't like this last week. I did a Telkom speed test and I get the normal 21kB/s which is fine. This is not a line problem...it's latency on the back-end.
 
killadoob said:
remember from 8-5 latency is no good
Click to expand...

That was never the case. I know what my line statistics are like for ANY time of the day and this is NOT good, something is wrong.
 
for some reason today and last week my IS adsl speeds were flying for a normal house adsl during 7am and 5pm i downloaded at 20-40k where normally it would be under 10k between those hours
 
has anyone heard any more since Mr Beep posted the message about it being fixed? My pings actually went up from 500 to 700+ on SGS after that posting..

It was that the pings during the day on my IS account to the BF2 servers were fine, but now everything is kuk..

Plugged in my laptop at work and fired up BF2, all pings fine (60-70) on an Mweb account (based in Midrand) but at home (Sandton) on my IS account (which gives good pings normally before ppl bitch about IS..) nothing doing, 700+

I don't care who has to fix what ever is broken, but bloody well get your finger out and fix it..!
 
Email from openweb this morning

SAIX has done it again. They have a major fault on their link that is affecting many IS, and SAIX users alike. All clients that play on the SGS servers will experience unusually high pings of up to 500+.

SAIX deny that there is a problem, however IS are currently trying to work with the to resolve.

I apologise for any inconvenience caused.

We hope this problem is resolved asap.
 
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