This is why I pay for Cool Ideas

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,454
MRTOM how is your installation progressing?

I also signed up with Cool Ideas on 1 July and still no service. Definitely underwhelmed!
We are pushing FF as much as possible for you, hopefully have some constructive feedback today.
 

fxapie

Member
Joined
Jun 22, 2020
Messages
10
Joy after 17 days! Fibre connection from CISP/Frogfoot is up and running.
Frogfoot was the one dragging their frogfeet!

Now if PBCool can please organise the double speed promo while it is still in effect??
 

copacetic

King of the Hippies
Joined
Nov 22, 2009
Messages
57,657
@Splinter

Hey, could you do me a favour and ping 169.57.132.54?

For reference, my results:

Pinging 169.57.132.54 with 32 bytes of data:
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50

Ping statistics for 169.57.132.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 327ms, Maximum = 327ms, Average = 327ms
 

Loppas

Senior Member
Joined
Dec 16, 2014
Messages
672
@Splinter

Hey, could you do me a favour and ping 169.57.132.54?

For reference, my results:

Pinging 169.57.132.54 with 32 bytes of data:
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50
Reply from 169.57.132.54: bytes=32 time=327ms TTL=50

Ping statistics for 169.57.132.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 327ms, Maximum = 327ms, Average = 327ms

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.2 -    0 |    5 |    5 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    0 |    5 |    5 |    4 |    5 |   10 |    4 |
|                            192.168.11.6 -    0 |    5 |    5 |    3 |    3 |    4 |    4 |
|                              100.98.0.2 -    0 |    5 |    5 |    3 |    3 |    4 |    4 |
|                              100.98.0.4 -    0 |    5 |    5 |    4 |    4 |    4 |    4 |
|                          187.16.220.213 -    0 |    5 |    5 |  143 |  144 |  146 |  144 |
|                            50.97.19.207 -    0 |    5 |    5 |  144 |  144 |  144 |  144 |
|                          169.57.138.131 -    0 |    5 |    5 |  144 |  144 |  145 |  145 |
|                           169.57.132.54 -    0 |    5 |    5 |  144 |  144 |  145 |  144 |
|________________________________________________|______|______|______|______|______|______|

This is from cape town on cisp openserve. Don't get your hopes up if you are expecting lower pings to brazil on cisp because they are going to decommission their SACS cable service soon.

https://mybroadband.co.za/forum/threads/cool-ideas-fibre-isp-–-feedback-thread-3.1061600/post-25750601
 

copacetic

King of the Hippies
Joined
Nov 22, 2009
Messages
57,657
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.2 -    0 |    5 |    5 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    0 |    5 |    5 |    4 |    5 |   10 |    4 |
|                            192.168.11.6 -    0 |    5 |    5 |    3 |    3 |    4 |    4 |
|                              100.98.0.2 -    0 |    5 |    5 |    3 |    3 |    4 |    4 |
|                              100.98.0.4 -    0 |    5 |    5 |    4 |    4 |    4 |    4 |
|                          187.16.220.213 -    0 |    5 |    5 |  143 |  144 |  146 |  144 |
|                            50.97.19.207 -    0 |    5 |    5 |  144 |  144 |  144 |  144 |
|                          169.57.138.131 -    0 |    5 |    5 |  144 |  144 |  145 |  145 |
|                           169.57.132.54 -    0 |    5 |    5 |  144 |  144 |  145 |  144 |
|________________________________________________|______|______|______|______|______|______|

This is from cape town on cisp openserve. Don't get your hopes up if you are expecting lower pings to brazil on cisp because they are going to decommission their SACS cable service soon.

https://mybroadband.co.za/forum/threads/cool-ideas-fibre-isp-–-feedback-thread-3.1061600/post-25750601

Sweet, thanks - I was just curious what the result would be. It is in fact higher than what I get to the EU server on my current ISP, which is far cheaper in any case.

Pinging 158.175.99.204 with 32 bytes of data:
Reply from 158.175.99.204: bytes=32 time=142ms TTL=50
Reply from 158.175.99.204: bytes=32 time=145ms TTL=50
Reply from 158.175.99.204: bytes=32 time=142ms TTL=50
Reply from 158.175.99.204: bytes=32 time=142ms TTL=50

Ping statistics for 158.175.99.204:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 142ms, Maximum = 145ms, Average = 142ms
 

Splinter

Honorary Master
Joined
Oct 14, 2011
Messages
27,977
Sweet, thanks - I was just curious what the result would be. It is in fact higher than what I get to the EU server on my current ISP, which is far cheaper in any case.

Enjoy. Doubt you could afford more, in any case.
 

Splinter

Honorary Master
Joined
Oct 14, 2011
Messages
27,977
Sadly, there is no burn. Which would have been welcomed in this cold weather.
 

Botha22

Well-Known Member
Joined
Mar 30, 2019
Messages
447
I agree with the OP that Cool Ideas are one of the better ISPs. I had a 100Mbps contract with Cool Ideas for three years until a month ago, never had any major issues. Now I am with an ISP where I have to watch Netflix through a VPN just to get any decent picture.
 

thehuman

Expert Member
Joined
Nov 2, 2004
Messages
3,624
I agree with the OP that Cool Ideas are one of the better ISPs. I had a 100Mbps contract with Cool Ideas for three years until a month ago, never had any major issues. Now I am with an ISP where I have to watch Netflix through a VPN just to get any decent picture.
Hmm could you switch back to them maybe ?
 

fxapie

Member
Joined
Jun 22, 2020
Messages
10
Checking.
Thanks @PBCool! I had a call from Cool Ideas this morning. The line and ONT is delivering double speed (circa 175 Mbps) when plugged straight into my computer but the router supplied, TPLink Archer C20 (EC120-F5), cannot handle it. The spec for the Archer C20 states:

Interface4 10/100Mbps LAN ports 1 10/100Mbps WAN port

Since the promo apparently only runs till the end of July there is little sense in trying to get a faster router to handle the higher speed.

Unless someone knows whether a Splitter/Adapter (preferably available in Pretoria) would allow me to connect both the router and my main PC to the ONT with the PC getting the benefit of the full available speed??

Thank you for the support.
 

clickingbuttons

Expert Member
Joined
Mar 18, 2018
Messages
1,048
Thanks @PBCool! I had a call from Cool Ideas this morning. The line and ONT is delivering double speed (circa 175 Mbps) when plugged straight into my computer but the router supplied, TPLink Archer C20 (EC120-F5), cannot handle it. The spec for the Archer C20 states:

Interface4 10/100Mbps LAN ports 1 10/100Mbps WAN port

Since the promo apparently only runs till the end of July there is little sense in trying to get a faster router to handle the higher speed.

Unless someone knows whether a Splitter/Adapter (preferably available in Pretoria) would allow me to connect both the router and my main PC to the ONT with the PC getting the benefit of the full available speed??

Thank you for the support.

The splitter/adaptor you need is a router than can handle 1gbit connections on the WAN and LAN ports.

This will probably work for your use case:

 
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