TI usage tracking tool shows no stats

[RetroPedro]

I helped a client this morning with a connection problem. Managed to connect with a different modem but then I noticed that there is no stats whatsoever on the tracker. You can see that they are connected, but all the stats remain on zero. All the previous months are also empty, and they have had this account for a long time already. Furthermore, I also logged on to the account, but it does not show my connection. I verified by logging both of us onto my account, and the tracker shows two connections. Of course, the term "gold mine" comes to mind, if only I weren't so dead honest Did anyone else ever notice that their stats aren't showing on the tracker? BTW, SASA stats analyzer does not show anything either, no logon sessions, nothing

 

[medicnick83]

There are so many posts about people who are complaining about the TI usage tracker.

Here is yet another one.

I think it's clear that TI's tracker is either a) buggered completely! or b) it's pulling incorrect info straight from SAIX tracker

 

[davidpey]

There is something seriously wrong with the tracker. Take a look at the three images I link to in my post: http://mybroadband.co.za/vb/showthread.php?t=108233

I hope a telkom rep responds to these problems.