Transfer esim to a new iphone

[phil77]

i don't know if this has been asked and answered before, i got an iPhone 15 and would want to transfer my esim for my contract from my iPhone 12. I tried MTN store at Cresta mall and they said i should call 135, 135 said i should go instore. I'm sure i'm not the first person to face this. How/where did you guys get help regarding this?

 

[Mr Smooth]

Haven’t done it myself, but try the MTN store at Mall of Africa. They seem quite jacked up.

 

[whatwhat]

Some store would need to give you a new QR code to scan, that you can then use to move the esim to the new device and invalidate the old one.

Good luck with that.

Hopefully in the future MTN would join the rest of the world where many providers just allow you to request the esim profile in an app.

 

[phil77]

They ended up doing a sim swap to a physical sim which I had to pay R190 for and then swap again to esim. They definitely need to train their staff on these things.