TT Connect issues and representation

Anybody else getting ridiculously slow speeds right now?

I can’t even run a speed test, let a long go on a website right now, but my line is still up...

Seriously, are these issues ever going to end?
 
LLoydizle said:
Anybody else getting ridiculously slow speeds right now?

I can’t even run a speed test, let a long go on a website right now, but my line is still up...

Seriously, are these issues ever going to end?
Click to expand...

Nope.

On 50/50 line and currently streaming the Springboks in 1080p with no buffering.
 
Last edited:
Going to post here to keep it on the TT Connect saga.

So my area (Edenglen) recently got fibre from TT Connect, and after a few months they managed to install into my house (Yay!) on Wed 2017/01/31.
I signed up on Month-Month with Fredd (the other ISPs could only to let me know when fibre was available in the area - Afrihost let me know on Saturday). Anyway, after the horrendous speeds over WiFi from the supplied router (25 down / 75 up with ONLY me on the router - go figure), I plugged the router into the home network, and was merrily connected until Thursday. My daughter phoned to tell me the internet had been down the whole day. When I got home that night I did some trouble shooting, and after much rebooting of router, managed to get back onto the router to check some things, and discovered it wasn't getting an address from the CPE. The CPE was merrily flashing the WAN light, but the Router didn't seem to talk to the CPE.

The next morning I phoned Fredd, and well, no-one seems to work in their Helpdesk department. So I phoned TT Connect, and surprise-surprise, no-one works at their helpdesk either. :wtf: Eventually get hold of someone, and they say they will log a call, and let me know an update.

Saturday comes and now I have no WAN light on my CPE, so turn everything off for a while, and no change. Phone TT Connect, and get told calls have a 24hour turn around, so I'll be contacted shortly.

So leave it for the weekend, as well, their support is only until about midday on a Saturday, and I don't figure I'll get much help in a few hours.

Monday arrives and get hold of TT Connect HelpDesk, and get told someone will get back to me.
Tuesday, I get told there was some new fibre blown into the area, so I should be fine. I say it's still not connected, so he says a splicer will need to come check it. I say someone will be home on Wednesday to let someone in.
Wednesday I phone to find out when they will come, "they will phone you when they need to get access to the property."
Thursday, I get told there is a major outage in my area, and I will be kept up to date on the situation."

:(

So just over one week of fibre with less than 24 hours of connectivity total....

Is that why you got out pinball?

I was so looking forward to using fibre, but this is not promising. I would be lying if I expected it to be completely perfect, but I did expect significantly better than this.
 
BluStorm said:
Going to post here to keep it on the TT Connect saga.

So my area (Edenglen) recently got fibre from TT Connect, and after a few months they managed to install into my house (Yay!) on Wed 2017/01/31.
I signed up on Month-Month with Fredd (the other ISPs could only to let me know when fibre was available in the area - Afrihost let me know on Saturday). Anyway, after the horrendous speeds over WiFi from the supplied router (25 down / 75 up with ONLY me on the router - go figure), I plugged the router into the home network, and was merrily connected until Thursday. My daughter phoned to tell me the internet had been down the whole day. When I got home that night I did some trouble shooting, and after much rebooting of router, managed to get back onto the router to check some things, and discovered it wasn't getting an address from the CPE. The CPE was merrily flashing the WAN light, but the Router didn't seem to talk to the CPE.

The next morning I phoned Fredd, and well, no-one seems to work in their Helpdesk department. So I phoned TT Connect, and surprise-surprise, no-one works at their helpdesk either. :wtf: Eventually get hold of someone, and they say they will log a call, and let me know an update.

Saturday comes and now I have no WAN light on my CPE, so turn everything off for a while, and no change. Phone TT Connect, and get told calls have a 24hour turn around, so I'll be contacted shortly.

So leave it for the weekend, as well, their support is only until about midday on a Saturday, and I don't figure I'll get much help in a few hours.

Monday arrives and get hold of TT Connect HelpDesk, and get told someone will get back to me.
Tuesday, I get told there was some new fibre blown into the area, so I should be fine. I say it's still not connected, so he says a splicer will need to come check it. I say someone will be home on Wednesday to let someone in.
Wednesday I phone to find out when they will come, "they will phone you when they need to get access to the property."
Thursday, I get told there is a major outage in my area, and I will be kept up to date on the situation."

:(

So just over one week of fibre with less than 24 hours of connectivity total....

Is that why you got out pinball?

I was so looking forward to using fibre, but this is not promising. I would be lying if I expected it to be completely perfect, but I did expect significantly better than this.
Click to expand...

Heads up, Fredd and TTCONNECT are the same people.... as in literally, the same office the same humans and the same switchboard.
 
pinball wizard said:
Heads up, Fredd and TTCONNECT are the same people.... as in literally, the same office the same humans and the same switchboard.
Click to expand...

NorthPole said:
Fredd is the ISP side of TT Connect...
Click to expand...

I know, that's the reason I signed up with Fredd, as opposed to say Cool Ideas, so I could get the fibre as soon as possible.

The update to the saga, I got an SMS on Thursday night from Fredd stating they are aware of issues, and should contact them if it persists after powering off the router etc for 10 mins. Needles to say it didn't work.

Phoned Fredd Friday morning, and they said they would look into it, and I should phone when I got home. Phoned when I got home, and well, got confirmation my line wasn't working (gee thanks I hadn't noticed). I was told a technician would contact me in the morning.

Sunday afternoon and still no call, and still no fibre...
 
BluStorm said:
I know, that's the reason I signed up with Fredd, as opposed to say Cool Ideas, so I could get the fibre as soon as possible.
Click to expand...

Cool Ideas get such good feedback on this forum, I don't know why you wouldn't sign up with them, especially Fredd who have been less than helpful and bounced me around from extension to extension in the past when merely phoning to find out when they would be reaching our area which is on their coverage map.
Is it a larger area problem or is it only affecting you at the moment?

Maybe try changing ISPs at the end of the month if this keeps up and that might help.

In Highway Gardens, and waiting for the trenching to begin, which according to the TT Connect guy under the TT Connect canopy on our street corner on Friday afternoon, should be starting soon.
 
Have to support this - Avoid FREDD as an ISP and rather go with an ISP that has a helpdesk/support that actually responds

In the Eastrand, you will be forced to use TTConnect for now
 
Well, my line was sorted on Friday. It does grate me though, that I keep telling them to phone to arrange access. It's just sheer luck my wife was home early on Friday to let them in.
 
Had fibre via TT connect (ISP: Axxess) for about 3 months now and it has been great. We are not in a complex, but a suburban area in Benoni. Got a bit short breathed while reading the above, so lets hope it is isolated and they can sort out their difficulties.
There was short interruptions, but nothing yet that needed escalations, maybe a half an hour here and there.
 
lol.. I'll give it for nothng:

CEO: Peter Jeffrey - [email protected]
Sales Lead: Marius Louw - [email protected]
Team Leader: Eben Griffiths - [email protected]
Someone who marks messages as read.. but thats all... : Tebogo Mnanza - [email protected]

All of the above except Tebogo.. whom I have no idea is.. are the head honchos. They run the last mile company TT Connect and the ISP Fredd..
 
Prinn said:
Have to support this - Avoid FREDD as an ISP and rather go with an ISP that has a helpdesk/support that actually responds

In the Eastrand, you will be forced to use TTConnect for now
Click to expand...

I am so glad that SADV is busying in my suburb :)
 
TT Connect is helpless. Having gone with them, so far we have one day up, ten days consecutive down and no solution in sight!
 
Errolk said:
TT Connect is helpless. Having gone with them, so far we have one day up, ten days consecutive down and no solution in sight!
Click to expand...
Where is this? What does your ISP say about this?

I am on TTconnect for 8 months now and the connection is great (not perfect), but million times better than ADSL.
 
Hi Nephew, good that you are happy. Maybe one day we will be. This is in Bedfordview. The ISP says the problem is with TT Connect. We have logged inquiries but nothing seems to be done.
 
I hope you get some competition soon.
That is the beauty of fibre, soon in my street we will have 3 providers available, TT-Connect, Vumatel and Openserv.
The pressure will be on them to perform, otherwise users/ISPs switch to the next.
 
Am with TTconnect in Edengle,

Line has been out multiple hours a day every day this week.

Usually it just cuts out for a few minutes at a time ( TTconnect normal behaviour ) since day 1.

Anybody else experiencing this?
 
I'm on the TT Connect backbone and using Axxess as my ISP. Connectivity drops nearly every day and sometimes it's off for hours. I'm in Bedfordview and I know they are still laying fibre so I'm putting it down to that but it's getting to a point where I'm ripping my hair out.
 
If there was only some official communication or notice from TT Connect whenever they want to bring the connection down, it would at least make me understand... not happy, just understand. Now it's a guessing game.
 
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