TTConnect

[Modeus]

Has anyone got recent experience with TTConnect?

I have placed an order for Fibre via the Cool Ideas web site. Someone phoned me from TTConnect and initially set up a site survey appointment, and today was supposed to be the day. However, I've phoned their office a few times today so far (although they keep answering the phone with "Fred"?) and spoke to a few people, left messages etc. and nobody can confirm the appointment. I keep being told they'll get back to me, but nobody does. I need to confirm details because I need to be there to open up if needed, nobody else is available.

Why am I struggling just to confirm appointment time? What are the rest of the service levels like?

 

[Modeus]

Update: Credit where it's due. Someone contacted me back eventually, pretty professional all around and appointment went ahead fine. Maybe just a hectic Monday.

 

[PBCool]

Was going to say we can escalate as your ISP if need be.

 

[LLoydizle]

I'm on TT Connect at Greenstone Hill.

Been about 2 weeks now. Had a few ups and downs (TT Connects side), but it seems kinda stable now. In terms of Cool a Ideas, they are absolutely great! Customer services help out as much as they can on phone and here on the forums and so far a really good experience with them.

 

[Didi49#]

I am really struggling with TT Connect. I ordered on the 14 December and was told I could expect installation end of January/early February. It is almost impossible to contact anyone from TT Connect and when you do, you are sent from pillar to post. I now want to confirm when installation will occur as I have cancelled my telkom line and I am wondering if I should have it reconnected.

 

[LLoydizle]

I am really struggling with TT Connect. I ordered on the 14 December and was told I could expect installation end of January/early February. It is almost impossible to contact anyone from TT Connect and when you do, you are sent from pillar to post. I now want to confirm when installation will occur as I have cancelled my telkom line and I am wondering if I should have it reconnected.

Did you do it through an ISP? I made an account with Cool Ideas and they organised TT Connect to come over. A few days after making my account, someone from TT Connect called me and we booked an appointment.

 

[PBCool]

I am really struggling with TT Connect. I ordered on the 14 December and was told I could expect installation end of January/early February. It is almost impossible to contact anyone from TT Connect and when you do, you are sent from pillar to post. I now want to confirm when installation will occur as I have cancelled my telkom line and I am wondering if I should have it reconnected.

If you are signing up with us then we can escalate for you? It's what we've just done for LLoydizle with his fault.