Unable to receive call from MTN

A

AvatarS

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A friend of mine has just switched to Cell C, and now cannot receive calls from any MTN numbers. I just tried calling her a few times from an MTN number and a Vodacom number. The latter rings with no issues, the former does not go through. Texts are received, though.
Not limited to one number, as her parents are unable to contact her either.

Any ideas what the issue could be and how to fix? Anyone else experiencing this?
 
Ported? If so the port has not been completed properly
 
AvatarS said:
Yes.

So is this something that will be resolved with time, or does she need to contact them to fix it?
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Was the number ported before?
I had the same problem. Call the cell c help line, they can sort it for you, regardless of cause.
 
It was ported from Cell C previously, and back now.

Cool, thanks for the help :)
 
CellC can help you but is MTN causing the k@k! They are hemorrhaging customers all over the place and sometimes they mix up things with all the porting. Obviously it won't help to contact them because they are pissed off at you for leaving :D
 
Simple fix - get all the MTN peeps to port to CellC.
Better call rates :p

Sorry - I gots nothing on this one :o
 
AvatarS said:
A friend of mine has just switched to Cell C, and now cannot receive calls from any MTN numbers. I just tried calling her a few times from an MTN number and a Vodacom number. The latter rings with no issues, the former does not go through. Texts are received, though.
Not limited to one number, as her parents are unable to contact her either.

Any ideas what the issue could be and how to fix? Anyone else experiencing this?
Click to expand...

Hi AvatarS, may I please have the number number, will check if the number is correctly provisioned on our side. *DM*
 
Always a problem if the providers don't update the routing tables on time....... If you port the same number more than once there is bound to be a mess up with the routing.

Yeah as the rep suggested. Routing tables needs to be updated
 
cavedog said:
Always a problem if the providers don't update the routing tables on time....... If you port the same number more than once there is bound to be a mess up with the routing.

Yeah as the rep suggested. Routing tables needs to be updated
Click to expand...

They should just add a cronjob :P that way the routing can get updating frequently than manually :P

Routing tables that need to be updated/provisioned correctly - I am way too scared to port my number over
 
sajunky said:
It happens the same for the first porting. Most problems are when porting from MTN.
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I have never ported my number to any network but reading forum post about how unsuccessful they have been first time is quiet irritating/annoying if you run a business and your bread and butter is the number people can reach u on
 
Cell_C said:
Hi AvatarS. MTN routing has been updated. Please test and let me know if the problem persist. *DM*
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Hi. Im having the same issue. Contacted customer services.. tried a few codes yet no success yet. Please advise
 
Dear mo7866,

Thank you for bringing this matter to our attention.

We acknowledge your query regarding the inability to receive calls from MTN numbers after porting to Cell C. Please rest assured that we have escalated this issue to the relevant team for further investigation.

We appreciate your patience while we work on resolving this matter and will provide feedback as soon as possible.

Kind regards,
Cell C | GM
 
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