Unauthorised debit orders: what to do

Non authenticated debit orders can always be disputed.
This even includes legitimate debit orders that are run through the non authenticated system (NAEDO)
 
How about charging these ****ers with fraud and locking them up for 10 years?

It's become an epidemic and they are not 'mistakes' but blatant fraud.
 
I believe the consumer should contact the business or person that instructed the withdrawal of money from their account (i.e. originating company). Here they should declare a dispute and request a refund of their money,” Steffers said.
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I believe that I should be able to tell the bank: "no debit orders against my account unless I've authorized it". The amount of time I've wasted trying to get back a measly R89 each time is hardly worth it - you end up paying more trying to get your money back than what was taken in the first place. Documented my woes here: http://mybroadband.co.za/vb/showthread.php/554785-Unauthorized-debit-orders?highlight=
 
Can you disable your account from debit orders? I never have and will never use so prevention is better than a cure.
 
koeksGHT said:
Can you disable your account from debit orders? I never have and will never use so prevention is better than a cure.
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Nope - at least not with FNB - and that's where banks need to step in imo and make such options available. In this process of unauthorized debit orders on my account - FNB have made money & I've lost money (through time wasted, banks fees and the debit orders). It's hardly a surprise they're so slow to make changes when they're making money from all these transactions, cancellations and banking charges.
 
You can stop debit orders and the money doesn't leave your account if you do it as soon as you get the sms via online banking, they can also do it for at the branch.
 
buyeye said:
You can stop debit orders and the money doesn't leave your account if you do it as soon as you get the sms via online banking, they can also do it for at the branch.
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For some reason I never received an sms for the first two debit orders. Still, with FNB:

1.) To stop the debit order online costs R5. Bank makes money.
2.) I don't want to go in to the branch and wait to be helped when I've got work to do. Time = money.

It's b/s that I should even need to spend 2c or 5 minutes when the institution who's responsibility it is to safeguard my funds is letting other people access it. The problem is also the millions of people who aren't aware this is going on, who haven't got the means to go into the bank whenever they want or to access online banking. It's not enough to just say 'oh well we're going to let people take money from your account but you must sort things out when it happens'.

I'd have said the same thing as you a few months ago until this happened to me :). It's hella frustrating.
 
saor said:
For some reason I never received an sms for the first two debit orders. Still, with FNB:

1.) To stop the debit order online costs R5. Bank makes money.
2.) I don't want to go in to the branch and wait to be helped when I've got work to do. Time = money.

It's b/s that I should even need to spend 2c or 5 minutes when the institution who's responsibility it is to safeguard my funds is letting other people access it. The problem is also the millions of people who aren't aware this is going on, who haven't got the means to go into the bank whenever they want or to access online banking. It's not enough to just say 'oh well we're going to let people take money from your account but you must sort things out when it happens'.

I'd have said the same thing as you a few months ago until this happened to me :). It's hella frustrating.
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afaik debits below R100 dont send an sms. If that really is the case then they are probably aware of it and keep it low deliberately.
 
You can stop debit orders, but only for 3 months and must do it again. Neotel did this to me from Feb 2011 to April 2013. Even though the (Neotel) account had been closed and fully paid in Dec 2010, they processed debits until I had them stopped, then re-started when I forgot to renew the stop payment. They took R 17145.60 in total. Emails and calls had no effect.

In April I visited their new office in Diep River and took along all the paperwork. We argued for 2 hours, they being quite unwilling to do anything. Eventually they got the CFO on the line and sent him all the paperwork there and then. He promised to look into it and get back to me the next day. This never happened, so I went there again, straight into the branch manager's office and asked him if some actual physical violence was necessary to get people to do the work they are paid to do. So he called the CFO again who admitted he had done nothing about it. So I said I would wait. After 3 hours they emailed a payment confirmation to the office with an undertaking not to debit the account

Just in case, I closed the bank account
 
saor said:
It's b/s that I should even need to spend 2c or 5 minutes when the institution who's responsibility it is to safeguard my funds is letting other people access it.
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It's not really the banks fault, the banks are required by law to process debit orders they receive. The laws need changing & then the system needs to be changed so that the final authorization is required by the client via online banking. If you have that in place then this schite will not happen.

But yeah, it's helluva frustrating as you say and that advice they give to their clients is BS, it might require two trips to the bank to reverse this crap but then it's only temporary for a few months or the fscking crooks simply create a new debit order with slightly different details and each time you have to pay the bank to reverse something that was fraudulent from the outset. The law is really not on the side of the average joe out there.

Closing your bank account is schlep but it might be required in some instances.
 
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Iirc you need to specify the exact amount of the blocked debit order making it even harder to stop.
 
If the cellular networks can belatedly impliment double opt in then surely the banks can do it.

Fact is they profit from it just like the networks have been.
 
biometrics said:
If the cellular networks can belatedly impliment double opt in then surely the banks can do it.

Fact is they profit from it just like the networks have been.
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You are right. Bust most, if not all, laws in this country are favourable towards the banking industry. It will be hard, if not impossible, to have any of these laws changed.
 
No, I just had to specify the name of the company submitting the debit for it to be declined (this was Nedbank), not an amount. The buggers, when they started the debiting again, added the 3 months "arrears" to the new debit, plus a 10% penalty fee on each declined amount.
 
biometrics said:
If the cellular networks can belatedly impliment double opt in then surely the banks can do it.

Fact is they profit from it just like the networks have been.
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The laws governing the banking industry says otherwise. You need to change the laws first before you will ever see any effect and the way things are lobbied I doubt it's gonna come soon as the crooks have more say than the average citizen breaking has back trying to make a living.
 
House said:
You are right. Bust most, if not all, laws in this country are favourable towards the banking industry. It will be hard, if not impossible, to have any of these laws changed.
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But why?

It shouldn't really surprise me that the ANC Government favours big business over the common man, considering their track record on this, but surely, given their support base, you'd expect them to champion the poor and uneducated rather than the fat cats?
 
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