Unreasonable Telkom Throttling

[Austin.G]

Hey guys

I just installed a 2mb telkom uncapped adsl line about 4 months ago. The first two months were wonderful, we experienced full speed adsl and used about 150gb each month approximately without any throttling. During this last two months we started experiencing heavy throttling mostly during half the month and its become so bad that you can hardly view pages and encounter many loading errors. I checked my data usage online and this month i have only used about 75Gb but i am being throttled.

So we decided to visit our Telkom store and enquire and the guy that spoke to us said that telkom uncapped is not uncapped at all and there is a usage limit of only 100Gb until they start throttling you. Thereafter he said there is nothing they can do about this and thats it. Commonly i have heard that if you take a faster line speed like 4mb your data limit increases too maybe 200Gb a month until they start throttling but when we eqnuired he said that even if we took a 10mb line the limit is still 100Gb...WHAAT?? That seems totally incorrect and im pretty sure he doesn't have much experience cause that makes no sense at all.

My main problem here is what can i do to resolve this issue, do they even view our data usage before throttling because im no where near 100Gb.

Advice would be much appreciated,this is my first post on the forum still new to this stuff.

 

[MickZA]

Does the tracker say you are throttled? - https://secure.telkomsa.net/titracker/

 

[Austin.G]

Yes it is Throttled , it gives this message also "Please note your account is being managed as per Telkom AUP"

 

[MickZA]

The good news is that the brakes come off at midnight but it's odd that you were throttled on only 75GB.

I assume you checked your usage at http://userstats.adsl.saix.net/?

 

[ODTech]

Hey guys

I just installed a 2mb telkom uncapped adsl line about 4 months ago. The first two months were wonderful, we experienced full speed adsl and used about 150gb each month approximately without any throttling. During this last two months we started experiencing heavy throttling mostly during half the month and its become so bad that you can hardly view pages and encounter many loading errors. I checked my data usage online and this month i have only used about 75Gb but i am being throttled.

So we decided to visit our Telkom store and enquire and the guy that spoke to us said that telkom uncapped is not uncapped at all and there is a usage limit of only 100Gb until they start throttling you. Thereafter he said there is nothing they can do about this and thats it. Commonly i have heard that if you take a faster line speed like 4mb your data limit increases too maybe 200Gb a month until they start throttling but when we eqnuired he said that even if we took a 10mb line the limit is still 100Gb...WHAAT?? That seems totally incorrect and im pretty sure he doesn't have much experience cause that makes no sense at all.

My main problem here is what can i do to resolve this issue, do they even view our data usage before throttling because im no where near 100Gb.

Advice would be much appreciated,this is my first post on the forum still new to this stuff.

I've been pre-emptively throttled by Afrihost in the past, i think it's a fairly common practice. After that drama i switched to a capped webafrica account and i've been happy as a pig in palestine since then.

Also the Telkom rep is correct, uncapped isn't realy uncapped. The service is means for people that browse alot and not for downloading. People generaly abuse the service which is the reason for the horrible AUP practises.

 

[Austin.G]

Well MickZa thats weird cause my throttled speed doesn't change after midnight , i get 30kb max and even speedtests don't even work at times. I know this because i study all night mostly until 3am and mostly don`t download just stream from youtube and stuff for studying purposes thats why i was told to choose the uncapped adsl 2mb line. Nevertheless i still think throttling at 70 something gigs for this whole month is uncalled for.

I did check usage , plus there isn't any faults on my line , its all on Telkoms side. That i am assure of.

 

[MickZA]

People generaly abuse the service which is the reason for the horrible AUP practises.

Agreed, unattended downloading with no speed limits set outside of nightsurfer hours might be the reason.

 

[MickZA]

Well MickZa thats weird cause my throttled speed doesn't change after midnight

It will at midnight tonight because tomorrow is a new month

 

[Rickster]

OP, what usage do you expect per month?

 

[Austin.G]

Well the guy in telkom said even during nightsurfer hours / during all hours if you reach the 100Gb you will be throttled. Who`s right and who`s wrong here? Rickster i expected 120-140Gb a month atleast when i signed up but they said its 100Gb yet i am been throttled at 75Gb here. The more concered part is that they are throttling me before i even reached the limit and yes i have checked my usage also at http://userstats.adsl.saix.net/

 

[Rickster]

I do 112GB on my 1 Meg uncapped business account from afrihost

 

[Polymathic]

I didn't get throttled this month got through 110GB on a 2mb line

 

[MickeyD]

Well the guy in telkom said even during nightsurfer hours / during all hours if you reach the 100Gb you will be throttled. Who`s right and who`s wrong here?

He is very wrong. Your night surfer data does NOT count towards your FUP limit. At all.

Rickster i expected 120-140Gb a month atleast when i signed up but they said its 100Gb yet i am been throttled at 75Gb here. The more concered part is that they are throttling me before i even reached the limit and yes i have checked my usage also at http://userstats.adsl.saix.net/

Do you schedule your non-urgent downloads in night surfer time (000h00 - 07h00)?

 

[ponder]

Well the guy in telkom said even during nightsurfer hours / during all hours if you reach the 100Gb you will be throttled. Who`s right and who`s wrong here?

He's talking kuk.

I'm currently on 150GB but I usually average ~200GB a month & I'm not throttled. I do however schedule my big downloads from 00:00-07:00.

 

[Scary_Turtle]

I think all this is showing you to go to a capped product.

With a axxess uncapped product I started downloading torrents at 12 at night and ran it for 24hours, I managed to download 11.92 GB in the 24hour period. I repeated this for a few days same result 11.92GB per day.

I then changed to axxess 150+150 capped account and repeated my experiment. Started at 12 at night and ran it till the next morning I had download 20+ gigs in 7 hours.

All these experiments were done on a 10meg line connecting at 8megs.

My torrent download speeds have gone from 100-200kb/s to 600-800kb/s. four times the speed for an extra R100 per month.

If you are looking for speed don't go uncapped. Only problem with capped is you have to keep an eye on your cap.