Empiricism Philosopher
Expert Member
So we join neotel then we must pay 2k to quit? Wtf!
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Update on Neotel network issues
- Thread starter zerofocus
- Start date
Jar-man
Expert Member
I have Neoflex 5gig. The 1x Evo-dx light is off recently alot. The connection is damn slow. I live in Midrand
These issues have been around since February, and still they are signing up new people. Surely this is enough grounds for a fraud case against them? This is like someone going around selling the same house to 50 people, and then avoiding them. WTF is wrong with you NEOCRAP?!??! Fire your useless bloody techies and that useless rep that ignores all the questions on this forum.
Jar-man
Expert Member
What can we do? - I'm so tick'd
These connection and speed issues are worsening everyday thanks to that. My speeds are now down to 10kb/s
I doubt that the Seacom FAIL cable will help.
Hey all you Neohell peeps...
Ok, we know by now all the problems that exist with Neotel. Everyone is frustrated and bridging on heart attacks. What I don't understand is that there are so many people here that just take it lying down and saying...it will get better. Sure..Maybe in two years time!
I for one cannot throw away my hard earned cash every month for a connection I need to rely on.
We are paying for a service...we are paying for connectivity and we have the right to know our usage at any given time.
To monitor your own bandwidth does not help..I monitor mine directly through my Cisco router which is very accurate as every single byte that goes in and out of the Neotel router gets captured. Yet, at the end of the month they tell me I have used roughly 2-4GB more than my 10GB limit and they don’t accept my reports. Amazing how they can charge you at the end of the Month and know how much to charge you but they can't supply you with usage during the month.
Now I don't know about the rest of you..But I will not an cannot accept Neotel charging me if I exceed my limit as they have no way of supplying me with reports during the month thus I have no control over my usage. What's the point then of having a cap??
Imagine cars were sold without a fuel gage!! The N1 would be permanently congested with cars parked all over the highway that ran out of fuel.
Then, the fact that I am down 60% of the time and have extreme slow connections for 38% of the time just don’t work for me. How can you run a business in this technological age without a functional internet connection and why should I incur extra overheads on 3G as a backup just because Neotel can't deliver??
So here is the story...I went to see a Lawyer last week and got some info..
Then, yesterday I phoned neotel HO complaints department with some info and facts from the said lawyer.
Then today I got a call back from a delightful lady called Kgomotso. She constantly kept me up to date on my complaints and actually got my case escalated to Neotel directors.
Up till now this is the only person that actually returns calls and seems to be really pushing to get things going. So if you have problems, don't call the call Centre. Phone 0115850000 and ask for Kgomotso.
I am in the process of putting up a petition and will post details here as soon as I have all the relevant information and legal aspects from my lawyer.
If we all stand together and get the petition going, we might at least get the billing part (bandwidth usage) sorted out or at least come to some form of agreement from Neotel and maybe some kind of compensation.
If you are up for it and are willing to participate, please email me at [email protected] and let’s see what we can do.
And if you have any other suggestion..Please feel free to share them.
Let’s stand together and get Neotel to work for us all.
Ok, we know by now all the problems that exist with Neotel. Everyone is frustrated and bridging on heart attacks. What I don't understand is that there are so many people here that just take it lying down and saying...it will get better. Sure..Maybe in two years time!
I for one cannot throw away my hard earned cash every month for a connection I need to rely on.
We are paying for a service...we are paying for connectivity and we have the right to know our usage at any given time.
To monitor your own bandwidth does not help..I monitor mine directly through my Cisco router which is very accurate as every single byte that goes in and out of the Neotel router gets captured. Yet, at the end of the month they tell me I have used roughly 2-4GB more than my 10GB limit and they don’t accept my reports. Amazing how they can charge you at the end of the Month and know how much to charge you but they can't supply you with usage during the month.
Now I don't know about the rest of you..But I will not an cannot accept Neotel charging me if I exceed my limit as they have no way of supplying me with reports during the month thus I have no control over my usage. What's the point then of having a cap??
Imagine cars were sold without a fuel gage!! The N1 would be permanently congested with cars parked all over the highway that ran out of fuel.
Then, the fact that I am down 60% of the time and have extreme slow connections for 38% of the time just don’t work for me. How can you run a business in this technological age without a functional internet connection and why should I incur extra overheads on 3G as a backup just because Neotel can't deliver??
So here is the story...I went to see a Lawyer last week and got some info..
Then, yesterday I phoned neotel HO complaints department with some info and facts from the said lawyer.
Then today I got a call back from a delightful lady called Kgomotso. She constantly kept me up to date on my complaints and actually got my case escalated to Neotel directors.
Up till now this is the only person that actually returns calls and seems to be really pushing to get things going. So if you have problems, don't call the call Centre. Phone 0115850000 and ask for Kgomotso.
I am in the process of putting up a petition and will post details here as soon as I have all the relevant information and legal aspects from my lawyer.
If we all stand together and get the petition going, we might at least get the billing part (bandwidth usage) sorted out or at least come to some form of agreement from Neotel and maybe some kind of compensation.
If you are up for it and are willing to participate, please email me at [email protected] and let’s see what we can do.
And if you have any other suggestion..Please feel free to share them.
Let’s stand together and get Neotel to work for us all.
charlfourie
Well-Known Member
I'm in, would be ideal if I had detailed reports of my connection.
Is there any app available that can log how many times I lose connection from my neotel connection?
I suppose I could run my neotel router through my Linksys wireless router, and use the Linksys monitoring software...
I'll give it a bash.
But if there is any app anyone can think of that could just monitor for 24h what my internet uptime has been over the 24h, then I reckon we could have something more solid to show Neotel.
Is there any app available that can log how many times I lose connection from my neotel connection?
I suppose I could run my neotel router through my Linksys wireless router, and use the Linksys monitoring software...
I'll give it a bash.
But if there is any app anyone can think of that could just monitor for 24h what my internet uptime has been over the 24h, then I reckon we could have something more solid to show Neotel.
Jar-man
Expert Member
Sorry if this as already been posted before but I was too lazy to go through the topics/previous posts.
Yesterday in a fit of rage, I called NEOTEL customer service (no point, huh), I told them my/our situation and will we be compensated.
Basically, I have NeoFlex (5gig) and the speeds suck, really suck, I get disconnected most of the time. My Evo-dv light on the modem is never on. Apparently a base station went down and that is affecting our signal... screw that it's not our fault.
Back to the compensation bit, lol.
After speaking to the Supervisor, I was told when my bill comes and I am not happy (meaning, I only used half of my cap due to the pathetic speeds) I can query it and get credited of it... but in cash.
So I shall wait till June, check my invoice... and take it from there.
Yesterday in a fit of rage, I called NEOTEL customer service (no point, huh), I told them my/our situation and will we be compensated.
Basically, I have NeoFlex (5gig) and the speeds suck, really suck, I get disconnected most of the time. My Evo-dv light on the modem is never on. Apparently a base station went down and that is affecting our signal... screw that it's not our fault.
Back to the compensation bit, lol.
After speaking to the Supervisor, I was told when my bill comes and I am not happy (meaning, I only used half of my cap due to the pathetic speeds) I can query it and get credited of it... but in cash.
So I shall wait till June, check my invoice... and take it from there.
Great class action mobilisation!!!!!
Am with you on this one, sent you an email already!!!! Thanks
Am with you on this one, sent you an email already!!!! Thanks
medicnick83
Paramedic
Won't work sad to say.
agentrfr
Executive Member
The thing that makes me really laugh is the fact that it's striking season. Good luck with that buddy 
@gdiza
@agentrfr
No offence to you guys or anyone else, but it's exactly because of these kind of attitudes that we have such horific Customer Services (or lack there of) in South Africa.
I'm not saying it will work, i'm not trying to change the world here. I am simply just not prepared to sit and do nothing about it and i will try everything i can to try and get results.
And i think we all know in this Country, large numbers of people standing together can get results.
If you feel you want to help, great. If you don't, that's fine. I just think that if more of us stand together, the better chance we have of getting results.
@agentrfr
No offence to you guys or anyone else, but it's exactly because of these kind of attitudes that we have such horific Customer Services (or lack there of) in South Africa.
I'm not saying it will work, i'm not trying to change the world here. I am simply just not prepared to sit and do nothing about it and i will try everything i can to try and get results.
And i think we all know in this Country, large numbers of people standing together can get results.
If you feel you want to help, great. If you don't, that's fine. I just think that if more of us stand together, the better chance we have of getting results.
JMRHOWES
Well-Known Member
@Valken
No Offence, but do your homework first, I cancelled Neotel after dealing with basically the same issues as gdiza etc...
We have tried, but after being lied to and promises that don't turn out. You don't believe anymore if you have been promised 10000 times, and nothing happens.
No Offence, but do your homework first, I cancelled Neotel after dealing with basically the same issues as gdiza etc...
We have tried, but after being lied to and promises that don't turn out. You don't believe anymore if you have been promised 10000 times, and nothing happens.
JMRHOWES
Well-Known Member
@ushir
Agree with you 100%
Agree with you 100%
![[)roi(]](/forum/data/avatars/m/8/8711.jpg?1563828683){kind=avatar}
Count me in... will send you an email. Have also requested help from RPM, see new post. RPM has replied that he is waiting for feedback from Neotel.
Valken,
As promised I have sent you my commitment via email.
For the rest here's an extract of this email:
... in what for me will be a final attempt to get Neotel to commit to rectifying the issues, timelines have to be committed to, as too many of us have heard the same rhetoric and claptrap for far too long.
Tomorrow I will as you suggested attempt to escalate the point with Kgomosto, to ascertain if it is truly possible to find someone in Neotel that can turn the tables.
As you can see tomorrow will be 3 weeks since my major connectivity issues 1st arose, prior to that I was in the same boat as everyone else i.e. inconsistent speeds, constant disconnects, etc. Yes the overall experience has been poor.
Unfortunately Neotel has become an unquestionable demonstration of customer service gone wrong i.e. too much focus on courtesy and none or minimal on service delivery.
I am open to suggestions on how you would like to proceed, even happy to jointly terminate my contract on an agreed day if that's the only way to finally get the message across.
Of course if we're in for the longer haul then I suggest we get ICASA involved; a little flooding of their complaints mail box can't hurt.
Onto a more practical matter -- I'm really not sure how much longer I'll be willing to continue paying for a non service.
I know you did not agree with the comments made by gdiza and agentrfr, but to be honest we all have had personal experience of Neotel's promises and I'm sure most of us are at a similar point; do we leave or do we stay and fight.
Point of thought: Nothing would quite draw attention to our plight, but for a single day where a significant number of subscribers request immediate contract cancellation.
As promised I have sent you my commitment via email.
For the rest here's an extract of this email:
... in what for me will be a final attempt to get Neotel to commit to rectifying the issues, timelines have to be committed to, as too many of us have heard the same rhetoric and claptrap for far too long.
Tomorrow I will as you suggested attempt to escalate the point with Kgomosto, to ascertain if it is truly possible to find someone in Neotel that can turn the tables.
As you can see tomorrow will be 3 weeks since my major connectivity issues 1st arose, prior to that I was in the same boat as everyone else i.e. inconsistent speeds, constant disconnects, etc. Yes the overall experience has been poor.
Unfortunately Neotel has become an unquestionable demonstration of customer service gone wrong i.e. too much focus on courtesy and none or minimal on service delivery.
I am open to suggestions on how you would like to proceed, even happy to jointly terminate my contract on an agreed day if that's the only way to finally get the message across.
Of course if we're in for the longer haul then I suggest we get ICASA involved; a little flooding of their complaints mail box can't hurt.
Onto a more practical matter -- I'm really not sure how much longer I'll be willing to continue paying for a non service.
I know you did not agree with the comments made by gdiza and agentrfr, but to be honest we all have had personal experience of Neotel's promises and I'm sure most of us are at a similar point; do we leave or do we stay and fight.
Point of thought: Nothing would quite draw attention to our plight, but for a single day where a significant number of subscribers request immediate contract cancellation.
[)roi(];2828207 said:
I'd suggest an electronic petition either via e-mail or on this forum that we'd then pass on to ICASA or direct to Neotel with the intention/request that they either fix, or commit to fix the problem or they terminate our services with refunds and that kind of credits...
I've had no connectivity for the past 2 weeks and I went back to my archived iBurst modem as my contract with iBurst only expires end of this month so it may be a good idea to CANCEL THE CANCELLATION and continue using iBurst. So I'm quite keen to get moving with this petition and class action asap!