Upgrading Month-To-Month Contract

R

RVQ

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So I walked into a Telkom Store wanting to give them more money every month. I asked to upgrade my 30GB LTE which I had since January to 50GB LTE and Telkom wanted to charge me +R600 in penalties just for the upgrade. It's actually cheaper for me to cancel my current one and start a new one. I guess this is one of those reasons why Telkom is failing at keeping its customers
 
If you think Telkom is failing at keeping customers, try cancelling your contract. They simply don't acknowledge the form.
 
3WA said:
If you think Telkom is failing at keeping customers, try cancelling your contract. They simply don't acknowledge the form.
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Cell C did the same back in the day, until one day I drove to their call centre and got the consultant to sign a copy, the manager and supervisor. Let them be hold accountable.
 
3WA said:
If you think Telkom is failing at keeping customers, try cancelling your contract. They simply don't acknowledge the form.
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Hi 3WA

We are sorry to hear that.

Kindly PM us your affected number, ID number and alternative number for further assistance with your cancellations request.

Your Social Media reference number is SM239135.

Regards
Tebogo
Telkom Social Media Team
[email protected]
 
Telkom said:
Hi 3WA

We are sorry to hear that.

Kindly PM us your affected number, ID number and alternative number for further assistance with your cancellations request.

Your Social Media reference number is SM239135.

Regards
Tebogo
Telkom Social Media Team
[email protected]
Click to expand...

Thanks Telkom, PM sent!
 
RVQ said:
What the hell!

3WA start a thread so I can reply and maybe Telkom will offer to help me also...
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They can only help a certain number of people a day. Today's not your day.
 
RVQ said:
So I walked into a Telkom Store wanting to give them more money every month. I asked to upgrade my 30GB LTE which I had since January to 50GB LTE and Telkom wanted to charge me +R600 in penalties just for the upgrade. It's actually cheaper for me to cancel my current one and start a new one. I guess this is one of those reasons why Telkom is failing at keeping its customers
Click to expand...

Hi RVQ

We are sorry to hear that.

Kindly PM us your ID number, affected number and alternative number for us to liaise with the Online Sales Team to contact you back and assist further with your Upgrade request.

Your Social Media reference number is SM239419.

Regards
Tebogo
Telkom Social Media Team
[email protected]
 
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