Upgrading to 4mb line?

G

Giftig

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Joined
Dec 30, 2007
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I applied to upgrade my 512 - 4mb line. They told me that there isn't open port available? I thought they just need to up your line speed? Must they have open ports?
 
there shouldnt be a problem did you make sure they know you are upgrading from previous dsl speed and not getting new adsl line
 
When phoning Telkom:
if you get a negative answer from a consultant, or something not nice to hear about your line, hang up!

Phone again, ( hopefully someone else will answer the call)
Then you might get good news.

- Works for me like that!

It's usually the women that knows jack!
- No offfence ladies :-P
 
I just want to add. I upgraded from 384k to 4mb and they said 7 working days although it was instant. After 4 days my phone was disconnected and I saw a Telkom lady at the exchange nearby.

So why do they fiddle with lines when the speed is actually system monitored and not the ports you use. She clearly unplugged me and after 30min plugged me in again. When I phoned 10217 to get a all access account they said why I wanted the account when my upgrade to 4mb has not been done yet?

I replied by saying it was instant. He calmly said that it was impossible cause the technician must change the port in the exchange before my speed will be upgraded. (which was not true)
 
I went to the telkom shop, there the lady told me the exchange can only support up to 512k? could that be the case?
 
All they do is change an option on their systems and bang, you have 4Mbps. There is no physical need for anyone to come to your premises etc. Call Telkom and ask one of their helpdesk agents to perform a sync test on your line, to see if it can sustain 4Mbps. They can change it instantly.
 
phone telkom on 0822375375 and the guy told me the noise or sound margin is fine, and that there should be no problem upgrading. SO i phoned 10219 again and they said they must get an open port for the upgrade to commence. Is this true?
 
They're talking ***. The speed change is a software thing.

When I was having some issues with my line quite a long time ago, they were changing the speeds while I was on the phone with them (This was a higher level tech than you normally get though).
 
It sometimes *might* be necessary to do a physical port swop in the exchange. The vast majority of Telkom exchanges are unmanned sites, so in these cases it will necessitate a techie to travel to the exchange and do the swop.
 
Software port configuration change, procedure is to log request normally at Direct shop, imagine I could call in and request upgrade for someone else. The request is handed to their provisioning centre like immediately for port software profile change and 4 meg profile activated. Only problem I know where change will not be completed is when bandwidth on the backhaul cannot support like for UMCs or minidslams, then the planning team gets involved to up the bandwidth on the national backbone before profile will be upped.
 
cavedog said:
I just want to add. I upgraded from 384k to 4mb and they said 7 working days although it was instant. After 4 days my phone was disconnected and I saw a Telkom lady at the exchange nearby.

So why do they fiddle with lines when the speed is actually system monitored and not the ports you use. She clearly unplugged me and after 30min plugged me in again. When I phoned 10217 to get a all access account they said why I wanted the account when my upgrade to 4mb has not been done yet?

I replied by saying it was instant. He calmly said that it was impossible cause the technician must change the port in the exchange before my speed will be upgraded. (which was not true)
Click to expand...

lol so telkom service's is improving but not it's staff :D
 
Mineer said:
lol so telkom service's is improving but not it's staff :D
Click to expand...


I actually pulled over cause they are DUMB!!!!!!!!

They connected my ADSL and disconnected my Phone. Then they connected my Phone and disconnected my ADSL again. This happened 4 times until I saw a lady fidling with the exchange where I'm plugged in. I ask her if they were working on my line.

She looks confused and said it must be a problem with telkom in Johannesburg!

WTF? She is the one that is unplugging it! OMG they don't come any dummer than that seriously.

Anyway I logged 6 queries and eventually a Indian guy very helpful came to my house and ask what the problem is. I told him and he said he will be right back.

After 15min he came back and asked me if everything is working. And it was.

Thanked him and he was off.

What was shocking is that I had 6 queries and that the tech guys needed to come out 6 times before I got sorted. Waste of time.
 
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