usage NOT ACCURATE

[vodacom3g]

This post was in April 2005
and we are now in June 2007 (2 Years later)

And it still is not working ???? !!!!!!!

I thought I was being silly complaining.

Funny, since that time (when it was addressed) I've been able to run a detailed report and see my usage once I've gone over my 1G bundle.

 

[vodacom3g]

talking about bw metering ... I remember some time WAY back, talk of some kind of link that would return an XML data version of usage stats.

@V3G: do you remember this? and did anything ever come of it?

I'd still be interested in such a service.

We'll hopefully get it with the real-time systems.

 

[Hobbit]

The issue of V4me showing a zero balance after the cap is exceeded has been a problem for at least 3 months and I have reported it to 155 (although it is debatable if they have understood what I was on about). It goes further in that having exceeded my bolt on bundle I have added a ad-hoc bundle (through 155, charming lady who assured me that it was attended to) but the usage stat on V4me remains on zero. I now run Netlimiter so that I know approximately where I am but this can (while in bundle) be as much as 20% different from the V4me stat. I have then found on my account that while I have been charged for the ad-hoc bundle all data after the cap has been charged at out of bundle rates. After calls to 155 this is adjusted the following month. I am not sure if the ad-hoc bundle was never added (but then why was it charged for) or if there was some other "system failure". The final data usage charged for at month end is close to the total reported by Netlimiter but the reporting of usage during the month would be laughable if it were not so serious.

What I do not understand is why it takes Vodacom so long to identify the issues and correct them. Is it not normal for software development to go though a quality procedure? is there not an on going quality process? is there not a system for vetting calls that come through 155 to identify problems? It is difficult for me to believe that I am the only one who has reported this issue.

I suspect that we are now close to the stage where users will no longer trust the usage stats or the accounts that use those stats and will as the norm complain and be suspicious of every charge raised. Vodacom does not need the extra burden of justifying each data account nor does it need dissatisfied users spreading the word of their dissatisfaction. In Vodacoms place I would put considerable resource into resovling this sort of outstanding issue.

 

[vodacom3g]

The issue of V4me showing a zero balance after the cap is exceeded has been a problem for at least 3 months and I have reported it to 155 (although it is debatable if they have understood what I was on about). It goes further in that having exceeded my bolt on bundle I have added a ad-hoc bundle (through 155, charming lady who assured me that it was attended to) but the usage stat on V4me remains on zero. I now run Netlimiter so that I know approximately where I am but this can (while in bundle) be as much as 20% different from the V4me stat. I have then found on my account that while I have been charged for the ad-hoc bundle all data after the cap has been charged at out of bundle rates. After calls to 155 this is adjusted the following month. I am not sure if the ad-hoc bundle was never added (but then why was it charged for) or if there was some other "system failure". The final data usage charged for at month end is close to the total reported by Netlimiter but the reporting of usage during the month would be laughable if it were not so serious.

What I do not understand is why it takes Vodacom so long to identify the issues and correct them. Is it not normal for software development to go though a quality procedure? is there not an on going quality process? is there not a system for vetting calls that come through 155 to identify problems? It is difficult for me to believe that I am the only one who has reported this issue.

I suspect that we are now close to the stage where users will no longer trust the usage stats or the accounts that use those stats and will as the norm complain and be suspicious of every charge raised. Vodacom does not need the extra burden of justifying each data account nor does it need dissatisfied users spreading the word of their dissatisfaction. In Vodacoms place I would put considerable resource into resovling this sort of outstanding issue.

Agree.

On the charging at OOB instead of in-bundle, on which APN was that? Internetvpn?

 

[Hobbit]

Internet

 

[Csnoopy]

Funny, since that time (when it was addressed) I've been able to run a detailed report and see my usage once I've gone over my 1G bundle.

I thought that the original issue was about the balances page not the details option. Well this option is under investigation for none VSP customers as discussed with yourself.