patrick123
Expert Member
- Joined
- Apr 10, 2005
- Messages
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It was about a year ago that I first signed up with OpenWeb. Fill in the details, do the payment, and email the proof of payment to them. Within 2 hours I was ready to go, a simple painless process. Last week I had the misfortune of being ill, thus my account was closed. So Friday, no problem, I phoned through to "our professional and caring OpenWeb Client Care Executives", and re-applied to sign up.
"If you can email me the proof of payment, I can get you sorted out" was the reply I got. Yeah Right! "Oh then fax it through to this number: xxxxx". No problem, off I go to the bank, stand in the queue, deposit cash, and by 10:30am on Friday it was faxed through.
At 12:30pm, my son phoned through, "Well faxes take a bit of time, very likely about 4 to 6 hours." was the reply. Eventually after 3:00pm that afternoon, I phoned though and queried what was happening as come 5:00pm, you cannot get hold of anyone. I was told in a very arrogant manner, that the application would be processed and that they would still sms my login details through even after hours!
Well it is now taken over 71 hours for me to get back online. So now I need to ask my facsimile challenged Client Care Executive:
To answer any of your questions:
Finally Allan, if you are a bit more computer literate, than simply being able to click your email's in-box icon, that you are able to navigate the Internet and actually get to this page, please take you attitude and shove it where the sun don't shine.
Regards
Patrick
"If you can email me the proof of payment, I can get you sorted out" was the reply I got. Yeah Right! "Oh then fax it through to this number: xxxxx". No problem, off I go to the bank, stand in the queue, deposit cash, and by 10:30am on Friday it was faxed through.
At 12:30pm, my son phoned through, "Well faxes take a bit of time, very likely about 4 to 6 hours." was the reply. Eventually after 3:00pm that afternoon, I phoned though and queried what was happening as come 5:00pm, you cannot get hold of anyone. I was told in a very arrogant manner, that the application would be processed and that they would still sms my login details through even after hours!
Well it is now taken over 71 hours for me to get back online. So now I need to ask my facsimile challenged Client Care Executive:
- Why must I be discriminated against because I sent a fax and not an email?
- I requested a service not a favour, why did I get this arrogant, third-world, government-department, attitude?
- Why the lie that I will receive my details still that same day?
To answer any of your questions:
- My name and surname was on the proof of payment.
- My land-line and mobile numbers were as well.
- My other details have been with Openweb for a year, If you had to find out anything more.
- The facsimile was made for the attention of you.
- And finally my son and I, both spoke to you with respect, not with an irate attitude as compared to our conversation this morning when you were giving me excuses and not solutions.
Finally Allan, if you are a bit more computer literate, than simply being able to click your email's in-box icon, that you are able to navigate the Internet and actually get to this page, please take you attitude and shove it where the sun don't shine.
Regards
Patrick
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