Very Disappointing OpenWeb

[patrick123]

Yes, my problem was sorted out yesterday. After I had phoned back an hour later to hear that my fax was one of 72 that was "illegible"??? (I seriously doubt that, the Cell number was written loud & clear!).
Anyway refusing to accept anything but a login code, or somebody who could make a decision, "Sorry can't do anything!" was the reply. By now my voice was a fever pitch and I demanded MrBEEP's phone number. "Sorry no personal numbers!!". I was about to go over the edge!!

There is one support number, Whether you press option 1 or 2, you come out at the same person??? Where all you get is can't do this, can't do that!
Short off committing serious bodily harm if my arm could reach through the phone, I wanted a solution BADLY!
My dear Client Care Exec had a epiphany, and gave me a temp local only account!!!!
Wow!! 2 minutes later I had emailed the scanned Deposit slip, and had had a reply. another 2 Minutes & I had my code. WOW!! the power of email!!!
Looks like for todays generation of Client Care Execs, the ability to interpret a facsimile is the equivalent of my generation having to learn Morse Code.

Regards
Patrick

 

[MrBEEP]

Patrick,

I have viewed your fax and it is illegible.

The delay came in between the fax machine, the office, and the call centre.

We are working on a Fax 2 Email option, but my tests so far are not positive. Losing every second fax is not really an option, thus I am busy trying out a few other options before settling.

Ultimately, emailed proof of payments and credit cards are the quickest, easiest ways to forward proof of payment.

There is also the option of a debit order, which of course removes the hassle of sending any proof of payment.

All in all, I will investigate and resolve the entire reason why your fax took so long to reach the creation department. For this delay I sincerely apologise.

I have built OpenWeb on excellent service, and reading a post of this nature does leave a lump in my throat. I do not feel the support we provide is at all bad, however, as we are all humans, mistakes can creep in. It is how well we deal with the mistakes that should be judged.

I thank you for your continued support.

Kind Regards
MrBEEP

Yes, my problem was sorted out yesterday. After I had phoned back an hour later to hear that my fax was one of 72 that was "illegible"??? (I seriously doubt that, the Cell number was written loud & clear!).
Anyway refusing to accept anything but a login code, or somebody who could make a decision, "Sorry can't do anything!" was the reply. By now my voice was a fever pitch and I demanded MrBEEP's phone number. "Sorry no personal numbers!!". I was about to go over the edge!!

There is one support number, Whether you press option 1 or 2, you come out at the same person??? Where all you get is can't do this, can't do that!
Short off committing serious bodily harm if my arm could reach through the phone, I wanted a solution BADLY!
My dear Client Care Exec had a epiphany, and gave me a temp local only account!!!!
Wow!! 2 minutes later I had emailed the scanned Deposit slip, and had had a reply. another 2 Minutes & I had my code. WOW!! the power of email!!!
Looks like for todays generation of Client Care Execs, the ability to interpret a facsimile is the equivalent of my generation having to learn Morse Code.

Regards
Patrick

 

[patrick123]

Ultimately, emailed proof of payments and credit cards are the quickest, easiest ways to forward proof of payment.

I have built OpenWeb on excellent service, and reading a post of this nature does leave a lump in my throat. I do not feel the support we provide is at all bad, however, as we are all humans, mistakes can creep in. It is how well we deal with the mistakes that should be judged.

I thank you for your continued support.

Kind Regards
MrBEEP

I agree, the emailed proof of payment or online credit card transaction is the easiest.... but a person has to get online first to be able to use it.

I have always been happy with OpenWeb's service, sort of comparing p3cker sizes, MY ISP gives me this.. I brag and will continue to do so.

Regards
Patrick