Very unhappy Afrihost cleint

W

webcraftws

New Member
Joined
Jan 12, 2013
Messages
2
Reaction score
0
Afrihost.com has a error in there billing system and I am being penalized for there mistakes.

After days of correspondence - it was pointed out to me to have a look at the terms and conditions.

They cost me R925.00 in bank chargers.

When I left a message for Coleen the head of the accounting department yesterday - up to now no return call.

They overcharged my account by R570.00 rand. I urge everyone that has a Afrihost.com account to check there billing.

They treat there clients with contempt and all I asked was for them to make the correction.

I alway loved to deal with Afrihost.com - but no more. - Im currently the most unhappy est Afrihost.com client.
 
R925 in bank charges? That sounds like an issue between you and your bank.
 
Give more detail as to how you incurred those bank charges? Surely a simply overcharge should not have resulted in that?

PM AfriMan for assistance. And keep us updated.
 
webcraftws said:
Afrihost.com has a error in there billing system and I am being penalized for there mistakes.

After days of correspondence - it was pointed out to me to have a look at the terms and conditions.

They cost me R925.00 in bank chargers.

When I left a message for Coleen the head of the accounting department yesterday - up to now no return call.

They overcharged my account by R570.00 rand. I urge everyone that has a Afrihost.com account to check there billing.

They treat there clients with contempt and all I asked was for them to make the correction.

I alway loved to deal with Afrihost.com - but no more. - Im currently the most unhappy est Afrihost.com client.
Click to expand...

We're truly sorry to hear that your bank charged you such an exorbitant amount for the error. Can you please drop me a PM so we can verify exactly what happened, and we'll do our best to rectify this.

Sounds like a crazy bank charge though, but we'll get to the bottom of this - with your help :(
 
webcraftws said:
Afrihost.com has a error in there billing system and I am being penalized for there mistakes.

After days of correspondence - it was pointed out to me to have a look at the terms and conditions.

They cost me R925.00 in bank chargers.

When I left a message for Coleen the head of the accounting department yesterday - up to now no return call.

They overcharged my account by R570.00 rand. I urge everyone that has a Afrihost.com account to check there billing.

They treat there clients with contempt and all I asked was for them to make the correction.

I alway loved to deal with Afrihost.com - but no more. - Im currently the most unhappy est Afrihost.com client.
Click to expand...

And your English is horrible
 
ChocolateBadger said:
Be nice. He might be Afrikaans.
Click to expand...
+1 Great allowances should be made for differences of custom and training.

webcraftws said:
Afrihost.com has a error in there billing system and I am being penalized for there mistakes.

After days of correspondence - it was pointed out to me to have a look at the terms and conditions.

They cost me R925.00 in bank chargers.
Click to expand...
R925? Bank charges...not exactly an AH issue. On the whole I'd suggest posting updates to this thread - the ISPs that are well know on mybb tend to play fair. Posting progress reports on mybb makes sure they play by the rules & generally does wonders for receiving a response. Just make sure you present the situation in a true & fair fashion, else mybb posters will rip you to shreds. i.e. stick to facts & you'll be fine.

Demo said:
This could be the reason for delay in response from AH.... nobody could understand what he was trying to say :)
Click to expand...
meh..weak style...unless its fckin greek you make a plan to interpret it correctly. Afr/Eng translation issues not a valid response in SA - you find someone who can help & deal with it.
 
I haven't received a PM, but really want to assist to get this sorted. Have you had any update from the bank?

Please PM me to I can help in any way that I can.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X