Virgin Mobile SUCKS!

C

Chris_H

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Can you believe this, I got my girlfriend a R200p/m contract with unlimited free sms's. She has had this contract for 3 months, firstly the phone broke 2 weeks after we got it and sent it in for repairs at Autopage as per Virgin Mobile Tygervalley. Got the phone back and the next day the phone did the same thing, send it in for repairs again in December and had to wait till January for the phone to come back... The phone started messing about the same way again and we have to take it back to them once more now...

Apart from that we just received a sms warning us not to use the FREE UNLIMITED sms's too much or they will suspend the service!? So I phoned 123 and this guy tells me that there is a LIMIT on our UNLIMITED sms's!?!?

Seriously, the sale was based on free sms's, we don't send mass sms's for business like I’ve heard people do and then gets asked to stop, and we don't sms international numbers!

Even more is that the number we have now has been ported from Vodacom, the very same day it was done my girlfriend started receiving horoscope sms's and we noticed that her airtime would run out in just under two weeks without making one call. We started to suspect the sms as the culprit but only one gave a 'stop' option, the other continued. I managed to track the number down on the internet and phoned the hosting company and asked what the hell is going on. They said that she had visited a site and subscribed to two horoscope services, each sending one sms per day at R5... when I told them that it's impossible as we don’t read **** like that they said that the phone had to be in her hand to subscribe... they must think I r monkey >:(

Virgin mobile, has so far been the worst provider I have ever had on one of my accounts and I can't wait to cancel the contract!!!!
 
I just canceled too, bunch of frickin ****ers!

Just pay off your handset and you're free to go.
 
I'm with Virgin Mobile as well... and to be totally honest... I have totally the opposite experience! Nothing but happiness. I average around 3000 SMSes per month and no issues at all.
 
And international SMS don't count as part of free SMS anyway
 
dotnerd said:
I just canceled too, bunch of frickin ****ers!

Just pay off your handset and you're free to go.
Click to expand...

I bet you when the handset comes back from repairs for the third time now it will still be faulty and then i'm going to do just that, hopefully we wont have to pay for a broken phone :(
 
logic.
Seperate the issues.
1.Broken phone -manufacturers fault
2.Unlimited smses - Virgin has not stopped you
3. Your g surs the web - gives Horosope site details of cell no

What are you whining about, again?
 
battmann said:
logic.
Seperate the issues.
1.Broken phone -manufacturers fault
2.Unlimited smses - Virgin has not stopped you
3. Your g surs the web - gives Horosope site details of cell no

What are you whining about, again?
Click to expand...

Whether the OP is in the wrong or not bottom line is VIRGIN SUX I've been with them for a year and a half... I'm just waiting for them to sort out their latest fad of "due to system upgrade our billing system blah blah blah" so they can figure out exactly how much i owe them so that I can port away!:mad:
 
Chris_H said:
Can you believe this, I got my girlfriend a R200p/m contract with unlimited free sms's. She has had this contract for 3 months, firstly the phone broke 2 weeks after we got it and sent it in for repairs at Autopage as per Virgin Mobile Tygervalley. Got the phone back and the next day the phone did the same thing, send it in for repairs again in December and had to wait till January for the phone to come back... The phone started messing about the same way again and we have to take it back to them once more now...

Apart from that we just received a sms warning us not to use the FREE UNLIMITED sms's too much or they will suspend the service!? So I phoned 123 and this guy tells me that there is a LIMIT on our UNLIMITED sms's!?!?

Seriously, the sale was based on free sms's, we don't send mass sms's for business like I’ve heard people do and then gets asked to stop, and we don't sms international numbers!

Even more is that the number we have now has been ported from Vodacom, the very same day it was done my girlfriend started receiving horoscope sms's and we noticed that her airtime would run out in just under two weeks without making one call. We started to suspect the sms as the culprit but only one gave a 'stop' option, the other continued. I managed to track the number down on the internet and phoned the hosting company and asked what the hell is going on. They said that she had visited a site and subscribed to two horoscope services, each sending one sms per day at R5... when I told them that it's impossible as we don’t read **** like that they said that the phone had to be in her hand to subscribe... they must think I r monkey >:(

Virgin mobile, has so far been the worst provider I have ever had on one of my accounts and I can't wait to cancel the contract!!!!
Click to expand...

Firstly, the phone breaking is not Virgin's fault. It is the manufacturers fault. Secondly, as unfortunate as your situation is the with R5 astrology sms's, this happens on all cellular networks and not only Virgin. Vodacom & MTN also take no responsibility for sorting it out when it happens. As for the unlimited SMS issue - well that does suck but I was told when I enquired at a VM store that the limit is actually 1000 sms's which imo isn't bad considering you get 150 free minutes for R150. Anyway I decided to go with prepaid for the 60c/MB data and not contract because yes VM's customer service is terrible. But my point is that although Virgin has its issues, considering the good deals they have what they offer is no worse than Vodacom or MTN. I left Vodacom after 7 years because of crappy service and why choose the most expensive network if their service sucks. MTN has been pretty good but they also have dimwits in customer service. Virgin I have not been with for long but they offer very competitive rates and I have had no problems with reception or their EDGE/gprs. So fine, you might have issues with them but you get what you pay for and Voda/MTN are hardly any better.
 
Virgin

I have the Unlimited sms deal for R200 a month and got that same sms and phoned them and was told that its unlimited as long as you dont send mass sms's for bussiness purposes and to make money whatsoever I send on average a month about 5000sms's and there is no problem so the unlimited sms's are really unlimited as long as you dont use it for business purposes as for your phone thats a manufacturers fault and not that of the service provider. Unlucky with the subscription but thats also not the fault of of the service provider. I have found sometimes that the sms's take a while to get to the person who I am sending it 2 but that's really nothing when you get R200 airtime a month and unlimited smses
 
dotnerd said:
I just canceled too, bunch of frickin ****ers!

Just pay off your handset and you're free to go.
Click to expand...

Do not forget that they are collecting R 200 monthly while phone is sitting at workshop. In that way you end up with quite few unused R and they say that is air time, they will not deduct it from balance.
 
There we go... just got the sms that the unlimited sms's has been suspended. Now just to get my phone back from the repair shop and then I will cancel my contract.
 
How can you get that msg have you tried sending an sms I have also received that sms and it was sent in error to me
 
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